HP 9110 HP Officejet 9100 - User Guide - Page 168
Printout is incorrect or part of it is missing, Meaningless characters are printed
UPC - 829160117492
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z Check the software program • The software program might be the source of the problem. On Starter CD 1, see the readme file for known software conflicts. Otherwise, check your software program documentation, or contact the software manufacturer for more specific help for this problem. Printout is incorrect or part of it is missing If the problem concerns color, see also Solving color problems. z Check the settings • Make sure that the margin settings for the document match or exceed the minimum margins for the all-in-one. See Minimum margins for more information. • The color print settings might be wrong. The all-in-one might be set to print in grayscale. Follow the instructions for your operating system to check the setting. • Windows: From the software program, on the File menu, click Print, and then click Setup or Properties. Make sure that the Grayscale option is not selected. • Mac OS X (10.1.x and 10.2.x): On the main pop-up menu in the Print dialog box, select HP Image Quality. Make sure that the Print Color as Gray option is not selected. • Mac OS 9.2.x: On the main pop-up menu in the Print dialog box, select Color Matching. Make sure that the Black and White or Grayscale options are not selected on the Print Color pop-up menu. z Check the printer driver • Make sure that the all-in-one is selected as the current or default device. For information about setting the default device, see the onscreen Help for your computer operating system. Meaningless characters are printed z Check the cable connection • A common cause for meaningless characters is a poor cable connection between the all-in-one and the computer. Make sure that the cable connection at both ends is good and that the cable is securely fastened. z Restart the system • The system might need to be restarted. If the all-in-one is directly connected to a computer, turn off the computer. On the all-in-one, press (POWER) to turn off the all-in-one. Wait for a few seconds, and then turn them both on. Try printing again. z Check the printer driver • Make sure that the all-in-one is selected as the current or default device. For information about setting the default device, see the onscreen Help for your computer operating system. z Check the file that is being printed • Occasionally, a document file can become damaged. If you can print other documents from the same software program, try to print from a backup copy of your document, if one is available. • You might be trying to print double-byte characters on a system that supports only single-byte characters. Open a website that contains the language in question. If the fonts print correctly, the problem is with the all-in-one. z Check for the network for viruses • Viruses can sometimes cause meaningless characters to print. 166 10 - Maintaining and troubleshooting ENWW