HP B8550 User Guide - Page 21

When the software installation is complete, the

HP Digital Imaging Monitor

icon appears in the Windows system

tray.

To uninstall and reinstall the software (Mac)

1.

Disconnect the HP Photosmart from your Mac.

2.

Double-click the

Applications

:

Hewlett-Packard

folder.

3.

Double-click

HP Uninstaller

.

Follow the onscreen instructions.

4.

After the software is uninstalled, restart your computer, and then empty the Trash.

5.

To reinstall the software, insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive.

6.

On the desktop, open the CD-ROM and then double-click

HP Installer

.

7.

Follow the onscreen instructions and the printed setup instructions that came with the HP Photosmart.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you

turn it on.

•

Solution 1: Make sure you use the power cord that came with the product

•

Solution 2: Reset the product

•

Solution 3: Press the On button more slowly

•

Solution 4: Contact HP to replace the power supply

•

Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution

•

Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power

cord into a power outlet, surge protector, or power strip.

1

Power connection

2

Power cord and adapter

3

Power outlet

•

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly

into a power outlet.

•

Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the

appliance has power. If not, then there might be a problem with the power outlet.

•

If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on

but still does not work, then there might be a problem with the power outlet.

Cause:

The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Chapter 3

18

Troubleshooting and support

English

Section	Page
Contents	4
HP Photosmart overview	5
The HP Photosmart at a glance	5
Control panel features	5
Photosmart Express Menu	7
Paper basics	7
Choose the right paper	7
Load the main tray	8
Load the photo tray	9
Avoid paper jams	10
Print from memory cards and other devices	10
Insert a memory card or storage device	11
View and select photos	11
Print your photos	12
Print photos from a PictBridge camera or other PictBridge device	13
Print from your computer	13
Print from a software application	13
Use the HP Solution Center	14
Find more information	15
Maintain the HP Photosmart	16
Work with ink cartridges and the printhead	16
Information on ink cartridges and the printhead	16
Check the estimated ink levels	16
Replace the ink cartridges	17
Print a diagnostic page	19
Turn off the HP Photosmart	19
Troubleshooting and support	20
Uninstall and reinstall the software	20
Setup troubleshooting	21
The product will not turn on	21
After setting up the product, it does not print	23
Clear paper jams	25
Print troubleshooting	25
The product is not responding	25
Paper is not picked up from the input tray	28
The product prints meaningless characters	29
Text or graphics are cut off at the edge of the page	30
The product prints slowly	31
Support process	32
Technical information	33
System requirements	33
Product specifications	33
Regulatory notices	34
Regulatory model identification number	34
Environmental product stewardship program	34
Chemical Substances	34
Ink cartridge warranty information	34
Warranty	35
Sommaire	37
Présentation de l'appareil HP Photosmart	38
L'appareil HP Photosmart en un coup d'œil	38
Fonctions du panneau de commande	38
Menu Photosmart Express	40
Principes de base sur le papier	40
Choix du papier approprié	41
Chargement du bac principal	41
Chargement du bac photo	42
Prévention des bourrages papier	43
Impression à partir de cartes mémoire et d'autres périphériques	44
Insertion d'une carte mémoire ou d'une unité de stockage	44
Affichage et sélection de photos	45
Impression de vos photos	46
Impression de photos à partir d'un appareil photo ou d'un autre périphérique PictBridge	47
Impression à partir d'un ordinateur	48
Impression à partir d'une application logicielle	48
Utilisation du logiciel Centre de solutions HP	49
Recherche d'informations supplémentaires	49
Maintenance de l'appareil HP Photosmart	51
Utilisation des cartouches d'encre et de la tête d'impression	51
Informations sur les cartouches d'encre et la tête d'impression	51
Vérification des niveaux d'encre estimés	52
Remplacement des cartouches d'encre	52
Impression d'une page de diagnostic	54
Mise hors tension de l'appareil HP Photosmart	55
Dépannage et assistance	56
Désinstallation et réinstallation du logiciel	56
Dépannage concernant l'installation	57
L'appareil ne s'allume pas.	57
L'appareil est configuré mais n'imprime pas	59
Élimination de bourrages papier	61
Dépannage des problèmes d'impression	61
L'appareil ne répond pas	62
Le papier n'est pas chargé depuis le bac d'alimentation	65
L'appareil imprime des caractères incohérents	66
Le texte ou les graphiques sont tronqués au bord de la page	67
Le produit imprime lentement	68
Procédure d'assistance	69
Renseignements techniques	70
Configurations système minimales	70
Caractéristiques du produit	70
Déclarations de conformité	71
Numéro d'identification réglementaire de modèle	71
Programme de gestion des produits en fonction de l'environnement	71
Substances chimiques	71
Informations relatives à la garantie des cartouches d'encre	71

HP B8550 User Guide - Page 21

Setup troubleshooting, The product will not turn

Page 21 highlights