HP Brio 83xx hp brio 83xx, user guide - Page 49

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Fixing Problems and Getting Support Questions & Answers External Communications Aren't Working... My MS-DOS program can't find the modem. What do I do? MS-DOS programs and games are not supported by your Windows modem. You need to upgrade your MS-DOS program to a Windows one. Note also that Windows 3.1 programs may also require an upgrade to a newer release. I can't dial / there's no dial tone. • Perhaps your telephone line is not connected correctly. Check that you have connected the cables correctly. You can also connect a standard handset to the wall socket to check whether you have a standard dial tone. • You may, however, have a conflict between the PBX (Private Branch eXchange) and your modem. Solve this by connecting the modem to a phone line that comes directly from the telephone operator. By doing this you also benefit by having maximum speed. I can't receive a fax. It is likely that your Inbox on your HP Brio PC is not active or that the auto-answer option is not enabled. Make sure your HP Brio PC is set up to receive faxes. 1 Select Communicate and Share in the HP Brio Center. 2 Select Enable/Disable Fax Reception. 3 Configure your fax reception settings. 4 Minimize the Inbox Which 56K technology do I use (K56 Flex or X2)? My Internet access configuration requires this. To determine the technology used by your modem: 1 Run the Diagnostic Toolkit - Start Menu ² Programs ² PC Doctor ² PC Doctor for Windows. 2 Select System Information 3 Double-click on Modem Information. The Modem Information table shows you your modem's technology. 41

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41
Fixing Problems and Getting Support
Questions & Answers
External Communications Aren’t Working...
My MS-DOS
program can’t find
the modem. What do
I do?
MS-DOS programs and games are not supported by your
Windows modem. You need to upgrade your MS-DOS
program to a Windows one. Note also that Windows 3.1
programs may also require an upgrade to a newer
release.
I can’t dial /
there’s no dial tone.
•
Perhaps your telephone line is not connected cor-
rectly. Check that you have connected the cables cor-
rectly. You can also connect a standard handset to the
wall socket to check whether you have a standard dial
tone.
•
You may, however, have a conflict between the PBX
(Private Branch eXchange) and your modem. Solve
this by connecting the modem to a phone line that
comes directly from the telephone operator. By doing
this you also benefit by having maximum speed.
I can’t receive a fax.
It is likely that your Inbox on your HP Brio PC is not
active or that the auto-answer option is not enabled.
Make sure your HP Brio PC is set up to receive faxes.
1
Select
Communicate and Share
in the HP Brio Center.
2
Select Enable/Disable Fax Reception.
3
Configure your fax reception settings.
4
Minimize the Inbox
Which 56K
technology do I use
(K56 Flex or X2)? My
Internet access
configuration
requires this.
To determine the technology used by your modem:
1
Run the Diagnostic Toolkit — Start Menu
Programs
PC Doctor
PC Doctor for Windows.
2
Select System Information
3
Double-click on Modem Information. The Modem
Information table shows you your modem’s
technology.