HP Chromebook 11-1100 Maintenance and Service Guide 1 - Page 38
Accessing support information, Support information locations
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Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on the computer Windows: Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS Event Log: 1. Press the power button. 2. Immediately and repeatedly press esc when the power button light turns white. NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility. 3. Press f10 to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - or - (On consumer products) Under the Main tab, select System Log. Post-operating system failures are logged in the Event Viewer. 1. Turn on the computer and allow the operating system to open. 2. Select the search icon in the taskbar. 3. Type Event Viewer, and then press enter. 4. Select the log from the left panel. Details display in the right panel. Chrome: 1. Go to support.google.com/chrome. 2. Search collect Chrome device logs. Technical bulletins To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. Repair professionals 5. Select Advisories to view technical bulletins. To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support. Accessing support information 31