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HP D5360 User Guide - Page 70

Troubleshooting, Communication problems over a USB connection - photosmart troubleshooting

UPC - 883585233922

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11 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • CD/DVD print troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on paper • Information on print cartridges • Clear paper jams • Troubleshoot print cartridges Communication problems over a USB connection NOTE: For information on communication problems involving a memory card, see "Memory card troubleshooting" on page 102. If the HP Photosmart and computer are USB-connected and are not communicating with each other, try the following: • Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make Troubleshooting Troubleshooting 69

Section	Page
Contents	2
HP Photosmart D5300 series Help	4
HP Photosmart overview	6
The HP Photosmart at a glance	6
Control panel features	7
Display icons	8
Use the HP Photosmart Software	8
Find more information	10
Computer connection information	12
Supported connection types	12
Use printer sharing	12
How do I?	14
Load paper	16
Choose papers for printing	16
Recommended papers for printing	16
Papers to avoid	18
Load paper	18
Load full-size paper	19
Load up to 13 x 18 cm (5 x 7 inch) photo paper	20
Load postcards, Hagaki, or index cards	21
Load envelopes	22
Load other types of paper	23
Load a CD/DVD	24
Avoid paper jams	26
Print from your computer	28
Print from a software application	28
Make the HP Photosmart the default printer	29
Change the print settings for the current job	29
Set the paper size	29
Set the paper type for printing	30
View the print resolution	31
Change the print speed or quality	31
Change the page orientation	32
Scale the document size	32
Change the saturation, brightness, or color tone	32
Preview your print job	33
Change the default print settings	33
Printing shortcuts	34
Create printing shortcuts	34
Delete printing shortcuts	35
Perform special print jobs	35
Print a borderless image	36
Print a photo on photo paper	36
Print custom CD/DVD labels	37
Print using Maximum dpi	38
Print on both sides of the page	38
Print a multiple-page document as a booklet	39
Print multiple pages on a single sheet	40
Print a multiple-page document in reverse order	41
Reverse an image for iron-on transfers	42
Print on transparencies	42
Print a group of addresses on labels or envelopes	43
Print a poster	44
Print a Web page	44
Stop a print job	45
Use the photo features	48
Print photos from the control panel	49
Print up to 13 x 18 cm (5 x 7 inch) photos	49
Print enlargements	50
Save photos to your computer	51
Edit photos	51
Remove red‐eye	52
Edit photos using your computer	52
Share photos using HP Photosmart Software	52
Maintain the HP Photosmart	54
Work with print cartridges	54
Handle the print cartridges	55
Replace the print cartridges	55
Print a self-test report	59
Check the estimated ink levels	60
Use a photo print cartridge	60
Use the print cartridge protector	61
Align the print cartridges	62
Clean the print cartridges	63
Clean the print cartridge contacts	63
Clean the area around the ink nozzles	65
Remove ink from your skin and clothing	66
Clean the HP Photosmart	66
Reduce energy consumption when the HP Photosmart is off	67
Turn off the HP Photosmart	67
Shop for ink supplies	68
Troubleshooting	70
Troubleshooting tips	70
Communication problems over a USB connection	70
Information on paper	71
Information on print cartridges	72
Clear paper jams	72
Troubleshoot print cartridges	75
Hardware setup troubleshooting	81
Software installation troubleshooting	84
Uninstall and reinstall the software	86
Print quality troubleshooting	88
Print troubleshooting	95
Memory card troubleshooting	103
CD/DVD print troubleshooting	106
Errors	110
Device messages	110
File messages	115
General user messages	117
Paper messages	120
Power and connection messages	123
Print cartridge messages	125
HP warranty and support	132
Warranty	132
Print cartridge warranty information	132
Support process	132
Before you call HP support	133
HP support by phone	133
Phone support period	134
Placing a call	134
After the phone support period	134
Additional warranty options	134
HP Quick Exchange Service (Japan)	135
HP Korea customer support	135
Prepare the HP Photosmart for shipment	136
Pack the HP Photosmart	136
Technical information	138
Specifications	138
Environmental product stewardship program	139
Paper use	139
Plastics	140
Material safety data sheets	140
Recycling program	140
HP inkjet supplies recycling program	140
Energy Star® notice	140
Disposal of waste equipment by users in private households in the European Union	141
Regulatory notices	141
Regulatory model identification number	142
FCC statement	142
Notice to users in Korea	143
VCCI (Class B) compliance statement for users in Japan	143
Notice to users in Japan about the power cord	143
Noise emission statement for Germany	143
Toxic and hazardous substance table	143
Declaration of conformity (European Economic Area)	144
HP Photosmart D5300 series declaration of conformity	144