HP D5360 User Guide - Page 85
Solution, To retry the USB connection, Retry, Cause
UPC - 883585233922
View all HP D5360 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 85 highlights
Chapter 11 Solution: Check that the HP Photosmart is turned on, and then try the USB connection again. To retry the USB connection 1. Unplug the HP Photosmart power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection. If this does not work, continue to the next step. 4. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 5. Continue with the installation and restart the computer when prompted. For more information, see: "Uninstall and reinstall the software" on page 85 I received a message that an unknown error has occurred Cause: The source of the error is unknown. Solution: Try to continue with the installation. If that does not work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. 84 Troubleshooting Troubleshooting