HP Designjet 4000 HP Designjet 4000 Printer Series - Quick Reference Guide - Page 157

Short message, Suggested action

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(continued) Code Short message 61:01 Wrong file format. The printer cannot process the job. 61:04.1 Update system software (firmware) 61:08.1 File with password cannot be printed. 62:04 Restart the printer. If problem persists, call HP support. 63:04 Restart the printer. If problem persists, call HP support. 64:04 Restart the printer. If problem persists, call HP support. 66:08 Please resubmit the job as the paper type has changed Suggested action printhead?" on page 44 and "How do I insert a printhead?" on page 48 and "How do I restart the printer?" on page 12 for help. If the problem persists, please contact your customer service representative. The file format is wrong and the printer cannot process the job. Check the graphic language setting of your printer (see "How do I change the graphic language setting?" on page 75). If you are sending PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and the application. Check for the latest firmware and driver releases. Even if you have the latest version installed on your printer, you are recommended to repeat the update process to clear this error. See "How do I update my printer's firmware?" on page 111. Resend this file without password protection. An error has been detected with the parallel port. See "How do I restart the printer?" on page 12 If the problem persists, check for the latest firmware release. An error has been detected with a LAN port. See "How do I restart the printer?" on page 12 If the problem persists, check for the latest firmware release. An error has been detected with the USB port. See "How do I restart the printer?" on page 12 If the problem persists, check for the latest firmware release. The paper type has changed since the job was submitter. The job cannot be printed on the paper that is loaded; please resubmit the job or change the paper. The problem is something else 155

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Code
Short message
Suggested action
printhead?” on page 44 and “How do I
insert a printhead?” on page 48 and “How
do I restart the printer?” on page 12 for
help. If the problem persists, please
contact your customer service
representative.
61:01
Wrong file format. The
printer cannot process the
job.
The file format is wrong and the printer
cannot process the job. Check the graphic
language setting of your printer (see “How
do I change the graphic language
setting?” on page 75). If you are sending
PostScript from Mac OS over a USB
connection, select ASCII encoding in both
the driver and the application. Check for
the latest firmware and driver releases.
61:04.1
Update system software
(firmware)
Even if you have the latest version
installed on your printer, you are
recommended to repeat the update
process to clear this error. See “How do I
update my printer's firmware?” on page 111.
61:08.1
File with password cannot
be printed.
Resend this file without password
protection.
62:04
Restart the printer. If
problem persists, call HP
support.
An error has been detected with the
parallel port. See “How do I restart the
printer?” on page 12 If the problem
persists, check for the latest firmware
release.
63:04
Restart the printer. If
problem persists, call HP
support.
An error has been detected with a LAN
port. See “How do I restart the
printer?” on page 12 If the problem
persists, check for the latest firmware
release.
64:04
Restart the printer. If
problem persists, call HP
support.
An error has been detected with the USB
port. See “How do I restart the
printer?” on page 12 If the problem
persists, check for the latest firmware
release.
66:08
Please resubmit the job as
the paper type has changed
The paper type has changed since the job
was submitter. The job cannot be printed
on the paper that is loaded; please
resubmit the job or change the paper.
(continued)
155
The problem is something else