HP Deskjet 840/842/843c (English) Macintosh Connect * User's Guide - C6419-900 - Page 48

Color, Print, Revert to Defaults, HP DeskJet 800, Series Utility, Calibrate, Align, Binding, Layout

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4 Getting Help When Things Go Wrong Is there a problem with your printout? continued What is the problem? Possible cause To solve the problem... Print quality is poor. (continued) You may have forgotten to remove the vinyl tape from the print cartridge. Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See "Replacing Print Cartridges" on page 26. You may have the incorrect "Image" setting in the Color panel of the Print dialog box. Your print cartridges may be out of alignment. Click the Revert to Defaults button in the Color panel of the Print dialog box. See "Color" on page 10. If the color and black ink aren't lining up on the printed page, go to the HP DeskJet 800 Series Utility located in the Utilities folder in your hard drive's main directory. Click the Calibrate panel, then click the Align button. See "HP DeskJet Utility Window" on page 24. Banners aren't printing correctly. You may have forgotten to raise the OUT tray. Make sure that the OUT tray is up. You may have problems with the paper. • If several sheets feed into the printer together, unfold and refold the paper. • If the paper creases going through the printer, the paper might be unsuitable for banner printing. You may have problems with your banner software. Make sure you selected the paper size U.S. Letter Banner or A4 Banner on the Page Setup dialog box. See "Page Setup - Controlling Page Layout" on page 6. Binding margin appears in the wrong place when trying to do Two-Sided Printing. You may have selected the wrong paper orientation. • Make sure you have selected the correct Binding option in the Layout panel of the Print dialog box. See "Layout" on page 9. 41

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41
Getting Help When Things Go Wrong
4
Print quality is poor.
(continued)
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 26.
You may have the incorrect
“Image” setting in the
Color
panel of the
Print
dialog box.
Click the
Revert to Defaults
button in the
Color
panel of the
Print
dialog box. See
“Color” on page 10.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the
HP DeskJet 800
Series Utility
located in the Utilities folder in
your hard drive’s main directory. Click the
Calibrate
panel, then click the
Align
button.
See “HP DeskJet Utility Window” on page 24.
Banners aren’t
printing correctly.
You may have forgotten to
raise the OUT tray.
Make sure that the OUT tray is up.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
Make sure you selected the paper size U.S.
Letter Banner or A4 Banner on the Page Setup
dialog box. See “Page Setup - Controlling
Page Layout” on page 6.
Binding margin appears in
the wrong place when
trying to do Two-Sided
Printing.
You may have selected the
wrong paper orientation.
• Make sure you have selected the correct
Binding
option in the
Layout
panel of the
Print
dialog box. See “Layout” on page 9.
Is there a problem with your printout?
continued
What is the problem?
Possible cause
To solve the problem…