HP Deskjet 840/842/843c (English) Macintosh Connect * User's Guide - C6419-900 - Page 50
HP Customer Care Repair, Free Phone Support Period
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4 Getting Help When Things Go Wrong HP Customer Care Repair If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer's standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis. HP Customer Care by Phone Within the period specified below from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply. Free Phone Support Period In This Region: Your Free Phone Support Period is: North America & Canada None, fee based Asia Pacific 90 days Europe 6 months Latin America 6 months Before placing a call for help, please make sure that: 1 You have checked your Quick Start Poster and this User's Guide for installation and troubleshooting tips. 2 You have checked HP Customer Care Online (see page 42) for product help. 3 If you cannot solve your problem using the above, then call HP Customer Care while you're in front of your computer and printer. Before you call, be sure you have the following information: • Your printer's serial number (the label is on the printer's bottom • Your printer's model number (the label is on the front of the printer • The model of the computer. • The version of the printer and software program (if applicable Then we can help you with your questions immediately! 43