HP Deskjet 890c HP DeskJet 890C Printer Professional Series User's Guide (Engl - Page 18

Troubleshooting No page came out of the printer s Be Patient - Complex documents with many fonts, graphics, and/or color photos take longer to begin printing. If the power light is blinking, the printer is processing information. s Check the power - Make sure the power cord is connected firmly to the printer and to a working outlet and that the printer is turned on. The power light on the front panel of the printer should be lit. s Check the paper - Make sure paper is loaded correctly in the bottom (IN) tray and that the paper is not jammed in the printer. See page 18 to clear paper jam. s Check the print cartridges - Make sure that both the black and color print cartridges are properly installed and that the top cover of the printer is closed. s Try printing a "sample page" - Turn the printer off, then back on. Press and release the "resume" button. If the sample page prints, the problem is not with the printer itself. s Check the interface cable - Make sure that a high quality bi-directional interface cable is connected properly to both the printer and the computer. (IEEE-1284 Compliant Parallel Interface Cable is recommended.) s Check the printer setup - Make sure your HP DeskJet printer is selected as the current or default printer. (See "Selecting Your Printer", pg. 8.) A blank page came out of the printer s Check the print cartridges for tape - New print cartridges are packaged with a protective plastic tape covering the ink nozzles. Make sure this tape is removed from both print cartridges. s Check for an empty print cartridge - If you are printing black text and a blank page came out, your black print cartridge may be empty. Replace the black print cartridge. s Check the printer setup - Make sure your HP DeskJet printer is selected as the current or default printer. (See "Selecting Your Printer", pg. 8.) Placement of the text or graphics is wrong s The paper size or orientation settings may be incorrect - Make sure the paper size and page orientation (portrait vs. landscape) selected in the software program match the settings in the HP print settings dialog box. (See "Change Print Settings" on the "How Do I?" tab in the HP DeskJet 890C Toolbox.) s The black and color print cartridges may need to be aligned - Print cartridges need to be aligned whenever one has been removed or replaced, or if the black ink and color ink do not seem to line up properly with each other on the page. (See the "Printer Services" tab in the HP DeskJet 890C Toolbox for instructions.) s The Paper may not be loaded correctly - If everything on the page is slanted or skewed, make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack, and that there is no more than a 5/8" (16mm) stack of paper in the IN tray s The margin settings may be wrong - If text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your HP DeskJet printer. (See "Minimum Margins" in the "Specifications" section of this user's guide.) 16 Section 2 - Support