HP Deskjet 950/952c (English) Macintosh Connect * User's Guide - C6428-90068 - Page 51

Color, Print, Revert to Defaults, HP DeskJet, Utility, Calibrate, Align

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4 Getting Help When Things Go Wrong Is there a problem with your printout? continued What is the problem? Possible cause To solve the problem... Print quality is poor. (continued) You may have forgotten to remove the vinyl tape from the print cartridge. You may have the incorrect "Image" setting in the Color panel of the Print dialog box. Your print cartridges may be out of alignment. Banners aren't printing correctly. You may have forgotten to raise the OUT tray. You may have problems with the paper. You may have problems with your banner software. Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See "Replacing Print Cartridges" on page 29. Click the Revert to Defaults button in the Color panel of the Print dialog box. See "Color" on page 10. If the color and black ink aren't lining up on the printed page, go to the HP DeskJet Utility located in the Utilities folder in your hard drive's main directory. Click the Calibrate tab, then click the Align button. See "HP DeskJet Utility Window" on page 25. Make sure that the OUT tray is up. • If several sheets feed into the printer together, unfold and refold the paper. • If the paper creases going through the printer, the paper might be unsuitable for banner printing. Make sure you selected the paper size U.S. Letter Banner or A4 Banner on the Page Setup dialog box. See "Page Setup - Controlling Page Layout" on page 6. 44

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44
Getting Help When Things Go Wrong
4
Print quality is poor.
(continued)
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page
29.
You may have the incorrect
“Image” setting in the
Color
panel of the
Print
dialog box.
Click the
Revert to Defaults
button in the
Color
panel of the
Print
dialog box. See
“Color” on page 10.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the
HP DeskJet
Utility
located in the Utilities folder in your
hard drive’s main directory. Click the
Calibrate
tab, then click the
Align
button. See
“HP DeskJet Utility Window” on page 25.
Banners aren’t
printing correctly.
You may have forgotten to
raise the OUT tray.
Make sure that the OUT tray is up.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
Make sure you selected the paper size U.S.
Letter Banner or A4 Banner on the Page Setup
dialog box. See “Page Setup - Controlling
Page Layout” on page 6.
Is there a problem with your printout?
continued
What is the problem?
Possible cause
To solve the problem…