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Wrong, inaccurate, or bleeding colors, Solution, Cause

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Troubleshooting Chapter 12 Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • Colors look different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout. • Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined. Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other. • Solution 1: HP recommends using genuine HP print cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check to see if the product is in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean the print cartridges Solution 1: HP recommends using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did not solve the issue, try the next solution. Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled. 102 Troubleshooting

Section	Page
Contents	4
HP Deskjet F4200 All-in-One series Help	10
HP All-in-One overview	12
The HP All-in-One at a glance	12
Control panel buttons	13
Status light overview	15
Use the HP Photosmart software	16
Find more information	18
How do I?	20
Connection information	22
Supported connection types	22
Use printer sharing	22
Load originals and load paper	24
Load originals	24
Choose papers for printing and copying	24
Recommended papers for printing and copying	25
Recommended papers for printing only	26
Papers to avoid	26
Load paper	27
Load full-size paper	27
Load photo paper	29
Load index cards	30
Load envelopes	31
Load other types of paper	32
Print from your computer	34
Print from a software application	34
Make the HP All-in-One the default printer	35
Change the print settings for the current job	35
Set the paper size	35
Set the paper type for printing	36
View the print resolution	36
Change the print speed or quality	37
Change the page orientation	37
Scale the document size	38
Change the saturation, brightness, or color tone	38
Preview your print job	38
Change the default print settings	39
Printing shortcuts	39
Create printing shortcuts	40
Delete printing shortcuts	40
Perform special print jobs	41
Print a borderless image	41
Print a photo on plain paper	42
Print a photo on photo paper	43
Print using Maximum dpi	44
Print on both sides of the page	45
Print a multiple-page document as a booklet	46
Print multiple pages on a single sheet	49
Print a multiple-page document in reverse order	50
Reverse an image for iron-on transfers	51
Print on transparencies	51
Print a group of addresses on labels or envelopes	52
Print a poster	53
Print a Web page	53
Stop a print job	54
Resume a print job	55
Use the copy features	58
Make a copy	58
Choose a layout	58
Set the copy paper type	60
Perform special copy jobs	61
Make a Fast copy	61
Make multiple copies of the same original	62
Make a borderless copy of a photo	62
Copy a two-page black-and-white document	63
Stop copying	64
Use the scan features	66
Scan an original	66
Edit a scanned image	68
Edit a scanned document	68
Stop scanning	68
Maintain the HP All-in-One	70
Clean the HP All-in-One	70
Clean the exterior	70
Clean the glass	70
Clean the lid backing	71
Print a self-test report	72
Work with print cartridges	72
Handle the print cartridges	73
Check the estimated ink levels	74
Choose the right print cartridges	74
Replace the print cartridges	75
Use ink-backup mode	78
Ink-backup mode output	79
Exit ink-backup mode	79
Store the print cartridges	79
Align the print cartridges	79
Clean the print cartridges	80
Clean the print cartridge contacts	81
Clean the area around the ink nozzles	83
Remove ink from your skin and clothing	85
Shop for ink supplies	86
Troubleshooting	88
View the Readme file	88
Hardware setup troubleshooting	88
The product will not turn on	89
Software installation troubleshooting	93
Uninstall and reinstall the software	96
Paper jams	97
Information on paper	99
Print cartridge troubleshooting	99
Information on print cartridges	100
Resolving print cartridge problems	101
Resolving print cartridge error messages	101
Print quality troubleshooting	103
Wrong, inaccurate, or bleeding colors	105
Ink is not filling the text or graphics completely	107
The printout has a horizontal band of distortion near the bottom of a borderless print	109
Printouts have horizontal streaks or lines	110
Printouts are faded or have dull colors	112
Printouts seem blurry or fuzzy	114
Printouts are slanted or skewed	115
Ink streaks on the back of the paper	116
Print troubleshooting	117
Envelopes print incorrectly	117
Borderless printing produces unexpected results	118
The product is not responding	119
The product prints meaningless characters	122
Nothing happens when I try to print	122
The margins are not printing as expected	125
Text or graphics are cut off at the edge of the page	126
A blank page came out while printing	128
Copy troubleshooting	130
Nothing happens when I try to copy	130
Parts of the original do not appear or are cut off	131
The printout is blank	133
A borderless copy has white space around the edges	134
Scan troubleshooting	134
Scan fails	135
Text is incorrect or missing	137
Errors	138
Flashing lights	139
Product messages	142
Mechanism error	143
Scan errors	144
Unable to print	158
Product might not be correctly installed	163
Product was not found	167
Product could not find available scan destinations	171
Error occurred while communicating with the product	173
File messages	177
Supported file types for the HP All-in-One	178
General user messages	178
Cannot crop	179
Paper messages	180
Out of paper	181
Power and connection messages	185
Communication test failed	186
Two-way communication lost	187
Print cartridge messages	188
The print carriage is stalled	190
Need alignment or alignment failed	194
Print cartridges missing or not detected	196
Incompatible print cartridges	200
Print cartridge problem	203
HP warranty and support	210
Warranty	210
Print cartridge warranty information	210
Support process	210
Before you call HP customer support	211
HP support by phone	211
Phone support period	212
Placing a call	212
After the phone support period	212
Additional warranty options	212
HP Quick Exchange Service (Japan)	213
HP Korea customer support	213
Prepare the product for shipment	214
Pack the product	214
Technical information	216
Specifications	216
Notice to Windows 2000 users	217
Environmental product stewardship program	217
Paper use	218
Plastics	218
Material safety data sheets	218
Recycling program	218
HP inkjet supplies recycling program	218
Energy Star® notice	218
Disposal of waste equipment by users in private households in the European Union	219
Regulatory notices	220
FCC statement	220
Notice to users in Korea	220
VCCI (Class B) compliance statement for users in Japan	221
Notice to users in Japan about the power cord	221
Noise emission statement for Germany	221
Toxic and hazardous substance table	221
HP Deskjet F4200 All-in-One series declaration of conformity	222

Match case Limit results 1 per page

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this

section for help.

•

Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer

screen but print out differently, or magenta was replaced with cyan in your printout.

•

Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•

Solution 1: HP recommends using genuine HP print cartridges

•

Solution 2: Check the paper loaded in the input tray

•

Solution 3: Check the paper type

•

Solution 4: Check to see if the product is in ink-backup mode

•

Solution 5: Check the print settings

•

Solution 6: Clean the print cartridges

Solution 1: HP recommends using genuine HP print cartridges

Solution:

Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE:

HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause:

Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution:

Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

•

Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

•

If the paper is too close to the print cartridge during printing, the ink might be

smeared. This can happen if the paper is raised, wrinkled, or very thick, such as

a mailing envelope. Make sure the paper lays flat in the input tray and is not

wrinkled.

Chapter 12

102

Troubleshooting