HP ENVY 17-j011nr User Guide - Windows 8 - Page 76

CAUTION, Remove the service door from the computer.

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NOTE: To use a dual-channel configuration with a second memory module, be sure that both memory modules are identical. To add or replace a memory module: CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, on in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 1. Save your work and shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Unplug the power cord from the AC outlet. 4. Turn the computer upside down on a flat surface. 5. Remove the battery from the computer (see Removing a user-replaceable battery on page 45). 6. Remove the service door from the computer. 7. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 66 Chapter 8 Maintaining your computer

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NOTE:
To use a dual-channel configuration with a second memory module, be sure that both
memory modules are identical.
To add or replace a memory module:
CAUTION:
To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, on in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
1.
Save your work and shut down the computer.
2.
Disconnect all external devices connected to the computer.
3.
Unplug the power cord from the AC outlet.
4.
Turn the computer upside down on a flat surface.
5.
Remove the battery from the computer (see
Removing a user-replaceable battery
on page
45
).
6.
Remove the service door from the computer.
7.
If you are replacing a memory module, remove the existing memory module:
a.
Pull away the retention clips
(1)
on each side of the memory module.
The memory module tilts up.
66
Chapter 8
Maintaining your computer