HP ENVY Inspire 7900e User Guide - Page 57
Solve a problem, Jams and paper-feed issues, Clear a paper jam
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8 Solve a problem This section suggests solutions to common problems. If the suggestions do not solve the problems, try getting help using one of the support services, see HP support. You can also get help from the HP Smart app and printer control panel. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. For more information, see Use the HP Smart app to print, scan, and manage. ● Printer control panel: Touch the Help button animations for some tasks. to access the Help menu, contextual help, and also Jams and paper-feed issues This topic helps you troubleshoot jams and paper-feed issues. Clear a paper jam Paper jams can occur in several locations inside the printer. CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. To clear a paper jam from the main tray 1. Open the main tray. Solve a problem 47