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Fix problems with HP+ printers not printing, Fix problems with not printing (unable to print)

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Fix problems with HP+ printers not printing If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original cartridges. HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or turning off the printer when not in use). You might be able to print a limited number of pages while the printer is disconnected, but it is critical to reconnect the printer to continue printing. Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold by HP in official HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or refilled cartridges are installed, HP+ printers will not operate as expected. Fix problems with page not printing (unable to print) This topic helps you troubleshoot printing issues. To resolve print issues Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve them by following the on-screen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Run HP Print and Scan Doctor to automatically diagnose and resolve issues. TIP: If you are using Windows 10, you can run the HP Print and Scan Doctor from HP Smart. To check the power connection and reset the printer 1. Make sure the power cord is firmly connected to the printer. 58 Chapter 8 Solve a problem

Section	Page
Get started	11
Printer views	11
Printer front view	11
Printing supplies area	12
Printer back view	12
Control panel features	13
Tilt the control panel	13
Overview of buttons and lights	13
Function buttons	14
Dashboard buttons	14
Change printer settings	15
To change settings for a function	15
To change the printer settings	15
Use the HP Smart app to print, scan, and manage	16
To install HP Smart and open the app	16
Get more information about HP Smart	17
Turn the printer off	17
Connect your printer	18
Requirements for HP+ printers	18
Keep the printer connected to the Internet	18
Use Original HP cartridges	18
Have an HP account	18
Connect your printer to a Wi-Fi network using HP Smart	18
Connect your printer to a Wi-Fi network using the printer control panel	19
Before you begin	19
To connect your printer to a Wi-Fi network using the printer control panel	19
Connect your printer using a USB cable	20
Change wireless settings	20
Wireless status of the printer	20
Turn on or off the wireless capability of the printer	20
To restore the printer to the original network settings	21
Change the connection type	21
USB to a wireless connection	21
Wireless to a USB connection	22
Load media and paper basics	23
Load paper	23
To load standard paper	23
To load legal paper (some models only)	25
To load an envelope	27
To load cards and photo paper	29
Load an original on the scanner glass	31
To load an original on the scanner glass	31
Load an original in the document feeder (some models only)	32
To load an original in the document feeder	32
Paper basics	33
Tips for selecting and using paper	33
Configure your printer	35
Use Web Services	35
Set up Web Services	35
Update the printer	36
Dynamic security enabled printers	36
To update the printer using the printer control panel	36
To enable the printer to automatically check for updates	36
To update the printer using the embedded web server (EWS)	36
Configure the printer using EWS	37
To access and use EWS	37
Configure IP network settings	39
Assign or change the system password using EWS	39
Change energy-conservation settings	40
Print	41
Print from a Windows computer	41
Print from a Mac computer	41
Print with mobile devices	42
Print while connected to same Wi-Fi network	42
Print without connecting to same Wi-Fi network (Wi-Fi Direct)	42
Tips for successful printing	43
Ink tips	43
Paper loading tips	44
Copy, Scan, and Mobile Fax	45
Copy from the printer	45
Scan using HP Smart (iOS/Android, Windows 10, and macOS)	45
Scan using the HP Scan software (Windows 7)	46
Scan using Webscan	46
To enable Webscan	46
To scan using Webscan	47
Tips for copy and scan success	47
Mobile Fax	47
Use Mobile Fax in the HP Smart app	47
Manage cartridges	49
Dynamic security enabled printers	49
Information on cartridges and the printhead	49
Some color ink is used even when printing with black cartridge only	50
Check the estimated ink levels	50
To check the estimated ink levels from the printer control panel	50
Order cartridges	50
Replace the cartridges	51
To replace the cartridges	51
Use single cartridge mode	54
Ink cartridge issues	54
Store printing supplies	56
Cartridge warranty information	56
Solve a problem	57
Jams and paper-feed issues	57
Clear a paper jam	57
Clear a print carriage jam	65
Learn how to avoid paper jams	65
Solve paper-feed problems	66
Printer is unable to print	67
Printing issues	67
Fix problems with HP+ printers not printing	68
Fix problems with page not printing (unable to print)	68
Fix print quality issues	69
Copy and scan issues	70
Network and connection issues	70
Fix wireless connection	70
Fix Wi-Fi Direct connection	71
Printer hardware issues	71
Understand printer reports	72
Printer status report	72
Network configuration page	72
Print quality report	72
Wireless test report	72
Web access test report	72
Solve Web Services problems	73
Maintain the printer	73
Clean the scanner glass	73
Clean the exterior	75
Clean the document feeder (some models only)	75
Maintain the printhead and cartridges	76
Restore original factory defaults and settings	77
To restore the selected printer functions to the original factory settings	77
To restore the printer to the original factory defaults	77
To restore the printer to the original network settings	78
To use Cold Reset to restore settings	78
HP support	79
Contact HP	79
Register printer	80
Additional warranty options	80
HP EcoSolutions (HP and the Environment)	81
Power Management	81
Sleep mode	81
Auto-off	81
Schedule On and Off	81
Quiet Mode	82
To turn Quiet Mode on or off from the printer control panel	82
To create a schedule for Quiet Mode from the printer control panel	82
To turn Quiet Mode on or off from EWS	82
Optimize Printing Supplies	83
Technical information	84
Specifications	84
Regulatory notices	86
Regulatory Model Number	86
FCC statement	86
Notice to users in Korea	86
VCCI (Class B) compliance statement for users in Japan	87
Power cord instructions	87
Notice to users in Japan about the power cord	87
Noise emission statement for Germany	87
European Union and United Kingdom Regulatory Notice	87
Products with wireless functionality	87
Visual display workplaces statement for Germany	88
Notice to users of the U.S. telephone network: FCC requirements	88
Notice to users of the Canadian telephone network	89
Notice to users of the German telephone network	90
Australia wired fax statement	90
Regulatory information for wireless products	90
Dynamic security enabled printers	92
Accessibility	93
Environmental product stewardship program	93
HP tips for reducing environmental impact	93
Eco-Tips	94
Paper	94
Plastics	94
European Union Commission Regulation 1275/2008	94
Safety data sheets	94
Chemical substances	94
EPEAT	94
SEPA Ecolabel User Information (China)	94
Recycling program	94
HP inkjet supplies recycling program	95
Battery disposal in Taiwan	95
California Perchlorate Material Notice	95
European Union Battery Directive	95
Battery notice for Brazil	95
Power consumption	95
China Energy Label for Printer, Fax and Copier	96
Disposal of waste equipment by users	96
Waste disposal for Brazil	97
The Table of Hazardous Substances/Elements and their Content (China)	97
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	98
Restriction of hazardous substance (India)	98

Match case Limit results 1 per page

Fix problems with HP+ printers not printing

If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original

cartridges.

HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be

occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or

turning oﬀ the printer when not in use). You might be able to print a limited number of pages while the printer

is disconnected, but it is critical to reconnect the printer to continue printing.

Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold by

HP in oﬀicial HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or reﬁlled cartridges

are installed, HP+ printers will not operate as expected.

Fix problems with page not printing (unable to print)

This topic helps you troubleshoot printing issues.

To resolve print issues

Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try

the following in order:

Check for error messages and resolve them by following the on-screen instructions.

If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable.

If your computer is connected to the printer with a wireless connection, conﬁrm that the connection is

working.

Run HP Print and Scan Doctor to automatically diagnose and resolve issues.

TIP:

If you are using Windows 10, you can run the HP Print and Scan Doctor from HP Smart.

To check the power connection and reset the printer

Make sure the power cord is ﬁrmly connected to the printer.

Chapter 8

Solve a problem