HP ENVY Inspire 7900e User Guide - Page 67

Printer is unable to print, Printing issues

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- Make sure the tray is not overloaded with paper. - Use HP paper for optimum performance and efficiency. Printer is unable to print This topic describes how to troubleshoot when the printer is unable to print. Check printer connection to the Internet Verify that the printer is connected to the Internet. If disconnected, the printer will not work as expected. Your printer might be occasionally disconnected from the Internet (for example. power outage, network or router issues or turning off the printer when not in use). You might be able to print a limited number of pages while the printer is disconnected, but it is critical to reconnect the printer to continue printing. Make sure to use Original HP cartridges Check that you are using Original HP cartridges. Original HP cartridges are manufactured and sold by HP in official HP packaging. HP+ printers require Original HP cartridges. If non-Original HP supplies or refilled cartridges are installed, HP+ printers will not operate as expected. Check the printer settings and status To check the printer settings and status, print a printer report and printer status report. Check this page for information about printer errors. TIP: To set up the printer wirelessly, see Connect your printer to a Wi-Fi network using HP Smart. If you are still unable to print, visit the HP Support website at hp.com/support. To print a printer report 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch the Setup button . 2. Touch Reports. 3. Select a printer report to print. Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Printing issues This topic helps you troubleshoot printing issues. Printer is unable to print 57

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–
Make sure the tray is not overloaded with paper.
–
Use HP paper for optimum performance and efficiency.
Printer is unable to print
This topic describes how to troubleshoot when the printer is unable to print.
Check printer connection to the Internet
Verify that the printer is connected to the Internet. If disconnected, the printer will not work as expected.
Your printer might be occasionally disconnected from the Internet (for example. power outage, network or
router issues or turning off the printer when not in use). You might be able to print a limited number of pages
while the printer is disconnected, but it is critical to reconnect the printer to continue printing.
Make sure to use Original HP cartridges
Check that you are using Original HP cartridges. Original HP cartridges are manufactured and sold by HP
in official HP packaging. HP+ printers require Original HP cartridges. If non-Original HP supplies or refilled
cartridges are installed, HP+ printers will not operate as expected.
Check the printer settings and status
To check the printer settings and status, print a printer report and printer status report. Check this page for
information about printer errors.
TIP:
To set up the printer wirelessly, see
Connect your printer to a Wi-Fi network using HP Smart
.
If you are still unable to print, visit the HP Support website at
hp.com/support
.
To print a printer report
1.
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch the Setup button
.
2.
Touch
Reports
.
3.
Select a printer report to print.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Printing issues
This topic helps you troubleshoot printing issues.
Printer is unable to print
57