HP ENVY m6-n012dx HP ENVY m6 Notebook PC Maintenance and Service Guide
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- HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 2
Part Number: 753129-002 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 3
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 5
assembly subcomponents 23 Mass storage devices ...25 Miscellaneous parts ...26 Sequential part number listing 26 4 Removal and replacement procedures preliminary requirements 31 Tools required ...31 Service considerations ...31 Plastic parts ...31 Cables and connectors 32 Drive handling ...32 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 6
43 6 Removal and replacement procedures for Authorized Service Provider parts 46 Component replacement procedures 46 RTC battery ...46 Base enclosure HP PC Hardware Diagnostics (UEFI 84 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 84 8 Specifications ...85 Computer specifications - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 7
Recovery partition (select models only 89 Using HP Recovery media to recover 90 Changing the computer boot order 90 Removing the HP Recovery partition 90 10 Power cord set requirements 91 Requirements for all countries 91 Requirements for specific countries and regions 92 11 Recycling ...93 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 8
viii - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 9
Product description Category Product Name Processors Chipset Graphics Description HP ENVY m6 Notebook PC ● AMD™ A10-5750M 2.50-GHz processor ( processor ● AMD graphics on computer models equipped with an A10-7300 processor Support for HD decode, DX11, HDMI , and PX7.0 Computer models equipped with - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 10
light-emitting diode (WLED), AntiGlare (1366×768), flat (3.8-mm), SVA, color camut 45%, typical brightness 200 nits, 16:9 aspect ratio Support for low-voltage differential signalling LVDS, co-layout with eDP1.3+PSR) Touchscreen and MultiTouch enabled Airgap bonding Computer models equipped with an - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 11
-MB×2) ● 6144-MB (4096-MB +2048-MB) ● 4096-MB (4096-MB×1, 2048-MB×2) Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness Support for Accelerometer hard drive protection Support for the following hard drives: ● 1.5-TB, 5400-rpm, 9.5mm ● 1.0-TB, 5400-rpm, 9.5mm - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 12
forming, echo-cancellation, noisesuppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, options by way of wireless module Two WLAN antennas built into display assembly Support for the Qualcomm Atheros AR9565 802.11b/ g/n 1×1 WiFi + Bluetooth™ - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 13
). Reads data from and writes data to digital memory cards such as Secure Digital (SD™). ● AC adapter, HP Smart ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.0 port Computer - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 14
Taps enabled by default Support for Microsoft™ Windows™ 8 modern trackpad Support for the following AC adapters: ● 65-W HP Smart AC adapter (non-PFC, 4.5mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) ● 120-W HP Slim AC adapter (PFC, S, 4.5mm) Support for the following batteries ● 6-cell, 62-Wh - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 15
Category Operating system Serviceability Description Preinstalled: Microsoft Windows 8.1 Standard End user replaceable parts: ● AC adapter ● Battery (system) ● Hard drive ● Memory modules (expansion and primary) ● WLAN module Computer models equipped with an AMD processor × × Computer models - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 16
identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 17
and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications. (5) WLAN your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display 9 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 18
loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 19
from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. Execute frequently used system functions. NOTE: On select models, the f5 action key turns the radiance backlight keyboard feature off or on. Turns the embedded numeric keypad - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 20
Lights Item (1) Component Power light (2) Mute light (3) Wireless light (4) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 21
Right control zone Description Textured area that allows you to perform additional gestures. Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 22
such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 23
Item (7) (8) Component Hard drive light Power light Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 24
this guide, from the Start screen, type support, and then select the HP Support keyboard, mouse, external drive, printer, scanner or USB hub. Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. ● On: The AC adapter is connected and the battery - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 25
Item (1) (2) (3) (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 26
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 27
Computer major components Computer major components 19 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 28
processor and a graphics subsystem with UMA memory 765145-001 System board (includes replacement thermal material): For use only with an AMD A10-5750M 2.50-GHz processor (spare part number 713548-001); equipped with the Windows 8 Standard operating system 760042-501 For use only with an AMD A10 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 29
and a non-Windows 8 operating system 760289-001 Processor (includes replacement thermal material): AMD Heat sink (includes replacement thermal material): For use only with system boards with spare part numbers 760043-501 and feet, battery lock latch, battery release latch, and RJ-45 cover): For - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 30
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Service cover Spare part number 651948-001 718440-001 733476-001 753076-001 710662-001 690020-001 709848-001 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 31
(3) (4) (5) Description Display bezel Display hinges, includes: Left and right hinge covers Left and right hinges and brackets Display panel: 15.6-in, BrightView, FHD module cable and double-sided adhesive) Spare part number 720535-001 720548-001 720557-001 720556-001 720273-001 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 32
panel cable (includes display panel cable and webcam/microphone module cable) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure Spare part number 720536-001 720532-001 720533-001 24 Chapter 3 Illustrated parts catalog - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 33
For use only on computer models equipped with an Intel processor: 1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB 500-GB, 5400-rpm, SATA, 9.5-mm Spare part number 747080-001 747375-001 676521-001 652012-001 732001-001 731999-001 683802-001 Mass storage devices 25 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 34
Hard drive connector cable Spare part number 732000-001 720545-001 Miscellaneous parts Component AC adapter: 45-W HP Smart AC adapter for use part number listing Spare part number 490371-001 651948-001 652012-001 676521-001 683802-001 Description Power cord (3-pin, black, 1.83-m) RTC battery - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 35
HP Slim AC adapter for use only on computer models equipped with an Intel processor (PFC, S, 4.5-mm) 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 6-cell, 62-Wh, 2.80-Ah, Li-ion battery with system boards with spare part numbers 760042-501 and 760042-001 (includes replacement material) Heat sink for use - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 36
module and wireless antenna cables) Power button board (includes cable) Service cover 15.6-in, BrightView, HD, LED, non-TouchScreen display panel hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 720545-001. 500-GB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB hard - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 37
MB L3 cache, dual core, 37 W; includes replacement thermal material) 45-W HP Smart AC adapter for use only on computer feet, battery lock latch, battery release latch, and RJ-45 cover) Keyboard shield spare part number 713548-001); equipped with a non-Windows 8 operating system (includes replacement - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 38
keyboard cable) Heat sink for use only with system boards with spare part numbers 760043-501 and 760043-001 (includes replacement , and a non-Windows 8 operating system (includes replacement thermal material) System feet, battery lock latch, battery release latch, and RJ-45 cover) Top cover for use - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 39
to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 40
servicing cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 41
built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 42
Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers components, parts, and assemblies by the case or PCM - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 44
your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Please - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 45
a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 46
down with the front toward you. 3. Loosen the Phillips PM2.5×5.0 captive screw (1) that secures the service cover to the computer. 4. Lift the back edge of the service cover (2) until it detaches from the computer. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 47
5. Remove the service cover (3). The service cover is available using spare part number 720555-001. 6. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) Component replacement procedures 39 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 48
must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 49
drive connector cable are included in the Hard Drive Hardware Kit, spare part number 720545-001. Description For use on all computer models: 1.5-TB, from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service cover (see WLAN module on page 38 replacement procedures 41 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 50
to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector Drive Hardware Kit, spare part number 718432-001. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 51
RTC battery. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 52
8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the service cover (see WLAN module on page replacement procedures for Customer Self-Repair parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 53
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 45 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 54
information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 55
the RTC battery: ▲ Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the "+" sign faces up. Component replacement procedures 47 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 56
devices from the computer. 4. Remove the battery (see Battery on page 37). 5. Remove the solid- cover (2). The front rubber feet and the screw cover are included in the Rubber Kit, spare part number 720559-001. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 57
3. Remove the eight Phillips PM2.5×5.5 screws (2) that secure the base enclosure to the computer. Component replacement procedures 49 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 58
the following screws: (1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.0 screws in the battery bay 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 59
procedure to install the base enclosure. Display assembly Description Spare part number 15.6-in, BrightView, FHD, LED, TouchScreen display 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37). 5. Disconnect the wireless antenna cables from the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 60
retention clips built into the left rear speaker (1), connector board (2), and top cover (3). 2. Release the wireless antenna cables from the retention clips (4) built secure the display assembly to the top cover. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 61
7. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the top cover. 8. Open the display hinges (1) as far as they will open. Component replacement procedures 53 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 62
Kit, spare part number 720559-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 63
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 11. If it is necessary to replace the display hinge covers: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 64
caution can result in damage to the display panel. a. Turn the display panel upside down with the bottom edge toward you. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 65
cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 14. If it is necessary to replace the display hinges and brackets: a. Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 66
/microphone module cable. 16. If it is necessary to replace the wireless antenna: a. Release the wireless antenna cables from the clips (1) and routing channel built into the right edge of the display enclosure. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 67
spare part number Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 38) b. Hard drive (see Hard drive on page 41) c. Base enclosure (see Base enclosure on page 48) d. Display assembly (see Display assembly on page 51) Component replacement - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 68
with an AMD A10-7300 2.0-GHz processor (turbo up to 3.20-GHz; SOC, 4.0-MB L2 cache, quad core, 19 W) and a non-Windows 8 Standard operating system Spare part number 760042-501 760042-001 760043-501 760043-001 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 69
a non-Windows 8 operating system Spare part number 765736-601 battery (see Battery on page 37), and then remove the following components: a. Service cover replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 70
board: (1) Connector board cable (2) Connector board ribbon cable (3) Power connector cable (4) Display panel cable (5) Webcam/microphone module cable (6) Wireless antenna cables 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 71
2. Disconnect the following cables from the system board: (1) Speaker cable (2) Subwoofer cable (3) TouchPad cable (4) Keyboard cable (5) Keyboard backlight cable (6) Power button board cable Component replacement procedures 63 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 72
the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 73
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 38) b. Hard drive (see Hard drive on page 41) c. Base enclosure - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 74
sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 75
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713548-001 NOTE: - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 76
Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see 65) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 77
and 2 cables. Description Spare part number For use only on computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on cable from the retention clips built into the top cover (2) and the subwoofer (3). 3. Release the ZIF - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 78
the top cover. 6. Lift the right side of the connector board (2) until it rests at an angle. 7. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board. 70 Chapter 6 Removal and replacement procedures for Authorized Service - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 79
by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 38) b. Hard drive (see Hard drive on page 41) c. Base enclosure - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 80
devices from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 38) b. that secure the subwoofer to the top cover. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 81
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer. Component replacement procedures 73 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 82
Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN cover. 3. Remove the four Phillips PM2.5×6.2 screws (3) that secure the speakers to the top cover. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 83
4. Remove the speakers (4). NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance of the speakers. Reverse this procedure to install the speakers. Component replacement procedures 75 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 84
from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN module on page 38 to the top cover. 2. Remove the TouchPad bracket (2). 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 85
the TouchPad to the top cover. 5. Lift the rear edge of the TouchPad (3) until it rests at an angle. 6. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad. Component replacement procedures 77 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 86
the top cover with double-sided tape.) 2. Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover. 3. Release the clip (3) that secures the power button board to the top cover. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 87
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard in natural silver finish with backlight (includes keyboard 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Service cover (see WLAN - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 88
Turn the computer right-side up with the front toward you. 7. Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover. 8. Release the keyboard (2) by sliding it toward the TouchPad. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 89
9. Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures 81 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 90
HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 91
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps a. Identify - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 92
-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 93
8 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear limits for plastic surfaces. The device operates well within this range of temperatures. Computer specifications 85 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 94
system in cases where the hard drive is corrupted or has been replaced. HP Recovery media HP Recovery media on page 87. 2. Use the Windows tools to create system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 95
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 96
For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 97
from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Restore and - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 98
on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option, the Windows option - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 99
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 100
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 101
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 102
speakers 10 TouchPad 13 computer major components 19 specifications 85 connector board removal 69 spare part numbers 20, 29, 30, 69 connectors, service considerations 32 counterbalance weight, spare part number 28 D display assembly removal 51 spare part numbers 20, 28, 51 display bezel removal 54 - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 103
part numbers 20, 30, 79 keyboard shield removal 80 spare part number 20, 29, 80 keys action 11 esc 11 fn 11 integrated numeric keypad 11 num lk 11 Windows optical drive precautions 32 spare part number 25, 29 P packaging guidelines 34 plastic parts, service considerations 31 pointing device, - HP ENVY m6-n012dx | HP ENVY m6 Notebook PC Maintenance and Service Guide - Page 104
cables 32 connectors 32 plastic parts 31 service cover location 17 removal 38 spare part number 22, 28, 39 service tag 18 serviceability, product description 7 speaker components 10 speakers location 10 removal 72, 74 spare part numbers 20, 21, 28, 72, 74 specifications 85 subwoofer location 17
HP ENVY m6 Notebook PC
Maintenance and Service Guide