HP EliteBook G3 EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 7

Table of contents

1

Product description

.......................................................................................................................................

1

2

External component

identiﬁcation

..................................................................................................................

6

Right

.......................................................................................................................................................................

6

Left

.........................................................................................................................................................................

8

Display

....................................................................................................................................................................

9

Top

........................................................................................................................................................................

10

TouchPad

...........................................................................................................................................

10

Lights

.................................................................................................................................................

11

Buttons, speakers, and

ﬁngerprint

reader

........................................................................................

12

Keys

...................................................................................................................................................

13

Using the hot keys

.............................................................................................................................

13

Bottom

.................................................................................................................................................................

15

Front

.....................................................................................................................................................................

15

Locating system information

..............................................................................................................................

16

3

Illustrated parts catalog

..............................................................................................................................

18

Computer major components

..............................................................................................................................

18

Display assembly subcomponents

......................................................................................................................

21

Plastics kit

............................................................................................................................................................

22

Cable kit

...............................................................................................................................................................

23

Mass storage devices

...........................................................................................................................................

24

Miscellaneous parts

.............................................................................................................................................

25

4

Removal and replacement procedures preliminary requirements

....................................................................

27

Tools required

......................................................................................................................................................

27

Service considerations

.........................................................................................................................................

27

Plastic parts

.......................................................................................................................................

27

Cables and connectors

......................................................................................................................

28

Drive handling

...................................................................................................................................

28

Grounding guidelines

...........................................................................................................................................

29

Electrostatic discharge damage

........................................................................................................

29

Packaging and transporting guidelines

..........................................................................

30

Workstation guidelines

...................................................................................................

30

Equipment guidelines

.....................................................................................................

31

vii

Section	Page
Product description	11
External component identification	16
Right	16
Left	18
Display	19
Top	20
TouchPad	20
Lights	21
Buttons, speakers, and fingerprint reader	22
Keys	23
Using the hot keys	23
Bottom	25
Front	25
Locating system information	26
Illustrated parts catalog	28
Computer major components	28
Display assembly subcomponents	31
Plastics kit	32
Cable kit	33
Mass storage devices	34
Miscellaneous parts	35
Removal and replacement procedures preliminary requirements	37
Tools required	37
Service considerations	37
Plastic parts	37
Cables and connectors	38
Drive handling	38
Grounding guidelines	39
Electrostatic discharge damage	39
Packaging and transporting guidelines	40
Workstation guidelines	40
Equipment guidelines	41
Removal and replacement procedures for Customer Self-Repair parts	42
Component replacement procedures	42
Bottom cover	42
Battery	45
Hard drive	46
SSD	48
Memory modules	50
WLAN/Bluetooth combo card	52
WWAN module	54
Keyboard	56
Removal and replacement procedures for Authorized Service Provider parts	59
Component replacement procedures	59
System board	59
RTC battery	62
Heat sink/fan assembly	63
Fingerprint reader assembly	65
Touchpad button board	66
NFC module	67
Smart card reader board	68
Speaker assembly	69
Display assembly	71
Top cover	75
Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10	77
Using Computer Setup	77
Starting Computer Setup	77
Navigating and selecting in Computer Setup	77
Restoring factory settings in Computer Setup	78
Updating the BIOS	79
Determining the BIOS version	79
Downloading a BIOS update	79
Changing the boot order using the f9 prompt	80
TPM BIOS settings (select products only)	80
Using HP Sure Start (select products only)	81
Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8	82
Using Computer Setup	82
Starting Computer Setup	82
Navigating and selecting in Computer Setup	82
Restoring factory settings in Computer Setup	83
Updating the BIOS	84
Determining the BIOS version	84
Downloading a BIOS update	84
Changing the boot order using the f9 prompt	85
TPM BIOS settings (select products only)	85
Using HP Sure Start (select products only)	86
Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7	87
Using Computer Setup	87
Starting Computer Setup	87
Navigating and selecting in Computer Setup	87
Restoring factory settings in Computer Setup	88
Updating the BIOS	89
Determining the BIOS version	89
Downloading a BIOS update	89
Changing the boot order using the f9 prompt	90
TPM BIOS settings (select products only)	90
Using HP Sure Start (select products only)	91
HP PC Hardware Diagnostics (UEFI)	92
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	92
Backing up and recovering Windows 10	94
Creating recovery media and backups	94
Creating HP Recovery media (select products only)	94
Using Windows tools	95
Restore and recovery	96
Recovering using HP Recovery Manager	96
What you need to know before you get started	96
Using the HP Recovery partition (select products only)	97
Using HP Recovery media to recover	97
Changing the computer boot order	98
Removing the HP Recovery partition (select products only)	99
Backing up and recovering Windows 8	100
Backing up your information	100
Performing a system recovery	100
Using the Windows recovery tools	100
Using f11 recovery tools	101
Using Windows operating system media (purchased separately)	102
Using Windows Refresh or Windows Reset	103
Using HP Software Setup	103
Backing up and recovering Windows 7	104
Creating recovery media and backups	104
Guidelines	104
Creating recovery media with HP Recovery Disc Creator	104
Creating recovery media	105
Backing up your information	105
Performing a system recovery	106
Using the Windows recovery tools	106
Using f11 recovery tools (select models only)	107
Using Windows 7 operating system media	107
Specifications	109
Input power	109
Operating environment	109
Power cord set requirements	110
Requirements for all countries	110
Requirements for specific countries and regions	110
Statement of memory volatility	112
Nonvolatile memory usage	114
Questions and answers	116
Using HP Sure Start (select models only)	117
Recycling	118

HP EliteBook G3 EliteBook 820 G3 Notebook PC EliteBook 828 G3 Notebook PC- Mai - Page 7

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