HP IQ524 Getting Started - Page 61

How can I tell if my HP TouchSmart computer is 64-bit or 32-bit? - touchsmart troubleshooting

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How can I tell if my HP TouchSmart computer is 64-bit or 32-bit? 1 Tap the Windows Vista start button, and then tap Help and Support. 2 Tap Troubleshooting Tools, and then tap System Information. 3 Tap Touch here to open System Information. After the System Information displays, view Operating System, Name. It will appear as either (x86 64-bit) or (x86 32-bit). What can I do if my HP TouchSmart media programs are crashing? When you are in an HP TouchSmart media program, and the application is crashing, there are a few things you can try. NOTE: HP TouchSmart media includes the Photo, Music, and Video programs. Within HP TouchSmart software, tap Personalize. Turn off the application that crashes, and then turn it back on. If that does not work, close and restart HP TouchSmart. If that does not work, restart your computer. If that does not work, perform an application recovery. First, uninstall the program: a From the Windows Vista desktop, click Windows Vista start button, Control Panel, click Programs, and then click Uninstall a program. b Select the program you are having trouble with. c Click Uninstall in the menu above the program list. d Respond to any messages that open while the software is being removed. Next, reinstall the program: e From the Windows Vista desktop, click Windows Vista start button, click All Programs, and then click PC Help & Tools. f Click Recovery Manager. g Click Advanced Options, and then click Reinstall software program that came with your computer. Click Next. h Select the program to reinstall, and click Next. i Click Finish. HP TouchSmart FAQs 55

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HP TouchSmart FAQs
55
How can I tell if my HP TouchSmart computer is 64-bit
or 32-bit?
1
Tap the
Windows Vista start button
, and then tap
Help and Support
.
2
Tap
Troubleshooting Tools
, and then tap
System Information
.
3
Tap
Touch here to open System Information
.
After the System Information displays, view Operating System, Name. It will appear as either (x86 64-bit)
or (x86 32-bit).
What can I do if my HP TouchSmart media programs are
crashing?
When you are in an HP TouchSmart media program, and the application is crashing, there are a few
things you can try.
±
Within HP TouchSmart software, tap
Personalize
. Turn off the application that crashes, and then turn
it back on.
±
If that does not work, close and restart HP TouchSmart.
±
If that does not work, restart your computer.
±
If that does not work, perform an application recovery. First, uninstall the program:
a
From the Windows Vista desktop, click
Windows Vista start button
,
Control Panel
, click
Programs
, and then click
Uninstall
a program
.
b
Select the program you are having trouble with.
c
Click
Uninstall
in the menu above the program list.
d
Respond to any messages that open while the software is being removed.
Next, reinstall the program:
e
From the Windows Vista desktop, click
Windows Vista start button
, click
All Programs
,
and then click
PC Help & Tools
.
f
Click
Recovery Manager
.
g
Click
Advanced Options
, and then click
Reinstall software program that came with
your computer
. Click
Next
.
h
Select the program to reinstall, and click
Next
.
i
Click
Finish
.
NOTE:
HP TouchSmart media includes the Photo, Music, and Video programs.