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pages per sheet selecting (Mac) 59 selecting (Windows) 55 paper jams 101 loading the 2,100-sheet highcapacity input tray 31 loading Tray 1 19 loading Tray 2 25 selecting 125 Tray 1 orientation 20 paper jams HP Stapling Mailbox 118 locations 101 output bin 115 Tray 1 103 Tray 2, 3, and 4 106 Tray 5 109 paper pickup problems solving 94, 96 paper type selecting (Windows) 56 paper types selecting (Mac) 59 paper, ordering 40 ports locating 5 power consumption 15 power connection locating 4 power switch locating 3 power usage 1 watt or less 84 print drivers, supported 11 print media loading in Tray 1 19 print on both sides Mac 58 manually, Windows 55 Windows 55 print settings HP Embedded Web Server 74 printing from USB storage accessories 68 stored jobs 62 printing on both sides settings (Windows) 54 Priority input tray loading labels 35 private printing 61 protect cartridges 44 R rear door clearing jams 112 replacing staple cartridges 51 toner cartridge 47 resolution copy and scan 9 restore factory settings 92 right door locating 3 RJ-45 port locating 5 S scanning resolution 9 secuity settings HP Embedded Web Server 75 security encrypted hard disk 83 security lock slot locating 5 settings restore factory 92 Sign In button locating 6 Sign Out button locating 6 sleep mode 84 special paper printing (Windows) 56 specifications electrical and acoustic 15 speed, optimizing 84 stacking configure the operation mode 37 staple cartridges replacing 51 staple jams stapling mailbox accessory 119 stapler setting default staple location 36 stapler/stacker accessory configure the operation mode 37 stapling configure the operation mode 37 setting default location 36 stapling mailbox accessory clear staple jams 119 Start Copy button locating 6 storage, job Mac settings 62 store print jobs 61 stored jobs creating (Mac) 62 creating (Windows) 61 deleting 63 printing 62 storing jobs with Windows 61 subnet mask 80 supplies low threshold settings 93 ordering 40 replacing staple cartridges 51 replacing toner cartridge 47 using when low 93 supplies settings HP Embedded Web Server 75 support online 90 system requirements HP Embedded Web Server 72 minimum 12 T TCP/IP manually configuring IPv4 parameters 80 manually configuring IPv6 parameters 80 technical support online 90 toner cartridge components 47 low threshold settings 93 replacing 47 using when low 93 toner cartridges order numbers 47 touchscreen locating features 6 ENWW Index 143

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	12
Printer front view	12
Printer back view	13
Interface ports	14
Control-panel view	15
How to use the touchscreen control panel	17
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	22
Power consumption, electrical specifications, and acoustic emissions	24
Operating environment range	24
Printer hardware setup and software installation	25
Paper trays	26
Introduction	27
Load paper to Tray 1 (multipurpose tray)	28
Tray 1 paper orientation	29
Use alternative letterhead mode	33
Enable Alternative Letterhead Mode by using the printer control-panel menus	33
Load paper to Tray 2 and the 550-sheet trays	34
Introduction	34
Tray 2 and the 550-sheet trays paper orientation	36
Use alternative letterhead mode	39
Enable Alternative Letterhead Mode by using the printer control-panel menus	39
Load paper to the 2,100-sheet high-capacity input tray	40
Load and print envelopes	42
Introduction	42
Print envelopes	42
Envelope orientation	43
Load and print labels	44
Introduction	44
Manually feed labels	44
Label orientation	44
Configure the 5-bin Multi-bin Mailbox with Stapler	45
Configure the default staple location	45
Configure the operation mode	46
Supplies, accessories, and parts	48
Order supplies, accessories, and parts	49
Ordering	49
Supplies and accessories	49
Maintenance/long-life consumables	50
Configure the HP toner-cartridge-protection supply settings	51
Introduction	51
Enable or disable the Cartridge Policy feature	51
Use the printer control panel to enable the Cartridge Policy feature	51
Use the printer control panel to disable the Cartridge Policy feature	51
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	52
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	52
Troubleshoot Cartridge Policy control panel error messages	53
Enable or disable the Cartridge Protection feature	53
Use the printer control panel to enable the Cartridge Protection feature	53
Use the printer control panel to disable the Cartridge Protection feature	53
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	53
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	54
Troubleshoot Cartridge Protection control panel error messages	55
Replace the toner cartridge	56
Replace the staple cartridge	60
Print	62
Print tasks (Windows)	63
How to print (Windows)	63
Automatically print on both sides (Windows)	63
Manually print on both sides (Windows)	64
Print multiple pages per sheet (Windows)	64
Select the paper type (Windows)	65
Additional print tasks	66
Print tasks (macOS)	67
How to print (macOS)	67
Automatically print on both sides (macOS)	67
Manually print on both sides (macOS)	67
Print multiple pages per sheet (macOS)	68
Select the paper type (macOS)	68
Additional print tasks	68
Store print jobs on the printer to print later or print privately	70
Introduction	70
Create a stored job (Windows)	70
Create a stored job (macOS)	71
Print a stored job	71
Delete a stored job	72
Delete a job that is stored on the printer	72
Change the job storage limit	72
Information sent to printer for Job Accounting purposes	73
Mobile printing solutions	74
Introduction	74
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	74
HP ePrint via email	75
AirPrint	75
Android embedded printing	76
Print from a USB flash drive	77
Introduction	77
Enable the USB port for printing	77
Print USB documents	78
Print using high-speed USB 2.0 port (wired)	79
Enable the high-speed USB port for printing	79
Manage the printer	80
Advanced configuration with HP Embedded Web Server (EWS)	81
Introduction	81
How to access the HP Embedded Web Server (EWS)	82
HP Embedded Web Server features	82
Information tab	82
General tab	82
Print tab	83
Supplies tab	84
Troubleshooting tab	84
Security tab	84
HP Web Services tab	85
Networking tab	85
Other Links list	87
Configure IP network settings	88
Printer sharing disclaimer	88
View or change network settings	88
Rename the printer on a network	88
Manually configure IPv4 TCP/IP parameters from the control panel	89
Manually configure IPv6 TCP/IP parameters from the control panel	89
Link speed and duplex settings	90
Printer security features	91
Introduction	91
Security statements	91
IP Security	91
Assign or change the system password using the HP Embedded Web Server	91
Encryption support: HP High Performance Secure Hard Disks	92
Lock the formatter	92
Energy-conservation settings	93
Introduction	93
Print with EconoMode	93
Set the sleep timer and configure the printer to use 1 watt or less of power	93
HP Web Jetadmin	95
Software and firmware updates	96
Solve problems	98
Customer support	99
Control panel help system	100
Reset factory settings	101
Introduction	101
Method one: Reset factory settings from the printer control panel	101
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	101
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	102
Printer does not pick up paper or misfeeds	103
Introduction	103
The printer does not pick up paper	103
The printer picks up multiple sheets of paper	105
Clear paper jams	109
Introduction	109
Paper jam locations	110
Auto-navigation for clearing paper jams	110
Experiencing frequent or recurring paper jams?	110
Clear paper jams in tray 1 (13.A1)	112
Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)	115
Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)	118
Clear paper jams in the rear door and fuser area (13.B)	121
Clear paper jams in the output bin (13.E1)	124
Clear paper jams in the duplexer (13.C, 13.D, 13.B)	124
Clear paper jams in the envelope feeder (13.A)	125
Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)	127
Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)	128
Resolving mono print quality problems	131
Introduction	131
Troubleshoot print quality	131
Update the printer firmware	131
Print from a different software program	131
Check the paper-type setting for the print job	131
Check the paper type setting on the printer	132
Check the paper type setting (Windows)	132
Check the paper type setting (macOS)	132
Check toner-cartridge status	132
Print a cleaning page	133
Visually inspect the toner cartridge or cartridges	133
Check paper and the printing environment	134
Step one: Use paper that meets HP specifications	134
Step two: Check the environment	134
Step three: Set the individual tray alignment	134
Try a different print driver	135
Check the EconoMode settings	135
Adjust print density	136
Troubleshoot image defects	136
Solve wired network problems	144
Introduction	144
Poor physical connection	144
The computer is using the incorrect IP address for the printer	144
The computer is unable to communicate with the printer	145
The printer is using incorrect link and duplex settings for the network	145
New software programs might be causing compatibility problems	145
The computer or workstation might be set up incorrectly	145
The printer is disabled, or other network settings are incorrect	145
Solve wireless network problems	146
Introduction	146
Wireless connectivity checklist	146
The printer does not print after the wireless configuration completes	147
The printer does not print, and the computer has a third-party firewall installed	147
The wireless connection does not work after moving the wireless router or printer	147
Cannot connect more computers to the wireless printer	148
The wireless printer loses communication when connected to a VPN	148
The network does not appear in the wireless networks list	148
The wireless network is not functioning	148
Reduce interference on a wireless network	149

Match case Limit results 1 per page

pages per sheet

selecting (Mac)

selecting (Windows)

paper

jams

101

loading the 2,100-sheet high-

capacity input tray

loading Tray 1

loading Tray 2

selecting

125

Tray 1 orientation

paper jams

HP Stapling Mailbox

118

locations

101

output bin

115

Tray 1

103

Tray 2, 3, and 4

106

Tray 5

109

paper pickup problems

solving

94, 96

paper type

selecting (Windows)

paper types

selecting (Mac)

paper, ordering

ports

locating

power

consumption

power connection

locating

power switch

locating

power usage

1 watt or less

print drivers, supported

print media

loading in Tray 1

print on both sides

Mac

manually, Windows

Windows

print settings

HP Embedded Web Server

printing

from USB storage accessories

stored jobs

printing on both sides

settings (Windows)

Priority input tray

loading labels

private printing

protect cartridges

rear door

clearing jams

112

replacing

staple cartridges

toner cartridge

resolution

copy and scan

restore factory settings

right door

locating

RJ-45 port

locating

scanning

resolution

secuity settings

HP Embedded Web Server

security

encrypted hard disk

security lock slot

locating

settings

restore factory

locating

Sign Out button

locating

sleep mode

special paper

printing (Windows)

speciﬁcations

electrical and acoustic

speed, optimizing

stacking

conﬁgure the operation mode

staple cartridges

replacing

staple jams

stapling mailbox accessory

119

stapler

setting default staple location

stapler/stacker accessory

conﬁgure the operation mode

stapling

conﬁgure the operation mode

setting default location

stapling mailbox accessory

clear staple jams

119

Start Copy button

locating

storage, job

Mac settings

store print jobs

stored jobs

creating (Mac)

creating (Windows)

deleting

printing

storing jobs

with Windows

subnet mask

supplies

low threshold settings

ordering

replacing staple cartridges

replacing toner cartridge

using when low

supplies settings

HP Embedded Web Server

support

online

system requirements

HP Embedded Web Server

minimum

TCP/IP

manually conﬁguring IPv4

parameters

manually conﬁguring IPv6

parameters

technical support

online

toner cartridge

components

low threshold settings

replacing

using when low

toner cartridges

order numbers

touchscreen

locating features

ENWW

Index

143