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HP LaserJet M1120 HP LaserJet M1120 MFP Series User Guide - Page 116

Solve software problems, Solve common Windows problems

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Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 11-1 Problems with Mac OS X v10.3 and Mac OS X v10.4 The product name, IP address, or "Rendezvous" or "Bonjour" host name does not appear in the printer list box in the Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong product name, IP address, or "Rendezvous" or "Bonjour" host name is being used. Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. 106 Chapter 11 Problem solve ENWW

Section	Page
Product basics	11
Product comparison	12
Product features	13
Product walkaround	14
Front view	14
Back view	14
Interface ports	15
Serial number and model number location	15
Supported operating systems	16
Supported product software	16
Software included with the product	16
Easy installation for Windows	16
Advanced installation	16
Macintosh software	17
Supported printer drivers	17
Control panel	19
Control-panel walkaround	20
Control-panel menus	21
Use the control-panel menus	21
Control-panel main menus	21
Software for Windows	23
Supported operating systems for Windows	24
Printer driver	24
Priority for print settings	24
Open the printer driver and change the print settings	25
Software installation types for Windows	26
Remove software for Windows	26
Supported utilities for Windows	27
Embedded Web server (network models only)	27
Status Alerts software	27
Other Windows components and utilities	27
Use the product with Macintosh	29
Software for Macintosh	30
Supported operating systems for Macintosh	30
Supported printer drivers for Macintosh	30
Priority for print settings for Macintosh	30
Change printer-driver settings for Macintosh	30
Software installation types for Macintosh	31
Install Macintosh software for direct connections (USB)	31
Install Macintosh software for networks (network models only)	31
Supported utilities for Macintosh	32
Embedded Web server (network models only)	32
Use features in the Macintosh printer driver	33
Print	33
Create and use printing presets in Macintosh	33
Resize documents or print on a custom paper size	33
Print a cover page	33
Print multiple pages on one sheet of paper in Macintosh	34
Use the Services menu	34
Scan from the product and HP Director (Macintosh)	35
Scanning tasks	35
Connectivity	37
Connect the product directly to a computer with USB	38
Printer sharing disclaimer	38
Supported network operating systems	38
Supported network protocols	39
Install the product on a network (network models only)	39
Connect the product to the network	39
Install the software for the network product	39
Paper and print media	41
Understand paper and print media use	42
Supported paper and print media sizes	43
Special paper or print media guidelines	44
Load paper and print media	45
Priority input tray	45
Tray 1	45
Configure trays	46
Print tasks	47
Change the print driver to match the media type and size	48
Supported paper types and tray capacity	48
Get help for any print option	49
Cancel a print job	50
Create booklets	51
Change print-quality settings	51
Change print density	51
Print on special media	52
Use different paper and print covers	53
Print a blank first page	53
Resize documents	54
Select a paper size	54
Select a paper source	54
Select a paper type	54
Set the print orientation	55
Use watermarks	55
Save toner	55
Print on both sides of the paper (duplex printing)	56
Print multiple pages on one sheet of paper in Windows	58
Economy settings	59
EconoMode	59
Archive print	59
Copy	61
Load originals	62
Use copy	62
One-touch copy	62
Multiple copies	62
Cancel a copy job	63
Reduce or enlarge copies	63
Copy settings	64
Copy quality	64
Clean the scanner glass	65
Adjust the lighter/darker (contrast) setting	65
Change copy job print density	66
Define custom copy settings	66
Print or copy edge-to-edge	66
Copy onto media of different types and sizes	66
Restore the copy-settings defaults	67
Copy a book	68
Copy photos	69
Duplex (two-sided) copy jobs	69
Scan	71
Load originals for scanning	72
Use scan	72
Scan methods	72
Scan by using HP LaserJet Scan (Windows)	72
Scan by using other software	72
Scan from a TWAIN-compliant program	73
Scan from a WIA-compliant program (Windows XP and Vista only)	73
Scanning by using optical character recognition (OCR) software	73
Readiris	73
Canceling a scan job	73
Scan settings	74
Scan file format	74
Scanner resolution and color	74
Resolution and color guidelines	75
Color	75
Scan quality	75
Scan a book	77
Scan a photo	78
Manage and maintain the product	79
Information pages	80
Embedded Web server (network models only)	81
Features	81
Security features	81
Secure the embedded Web server	81
Manage supplies	82
Check and order supplies	82
Store supplies	82
HP policy on non-HP supplies	82
HP fraud hotline	82
Recycle supplies	83
Redistribute toner	83
Replace supplies	83
Print cartridge	83
Clean the product	85
Clean the paper path	85
Clean the lid backing	85
Clean the exterior	86
Firmware updates	86
Problem solve	87
Problem-solving checklist	88
Control-panel messages	90
Alert and warning messages	90
Alert and warning message tables	90
Critical error messages	91
Critical error message-tables	91
Control-panel display problems	93
Clear jams	93
Causes of jams	93
Where to look for jams	94
Clear jams from the input-tray areas	94
Clear jams from the output bin	97
Clear jams from the print-cartridge area	98
Avoid repeated jams	99
Solve image-quality problems	100
Print problems	100
Print quality problems	100
General print-quality issues	100
Media-handling problems	103
Print-media guidelines	103
Solve print-media problems	104
Performance problems	105
Copy problems	106
Prevent copy problems	106
Image problems	107
Media-handling problems	108
Performance problems	109
Scan problems	110
Solve scanned-image problems	110
Scan-quality problems	112
Prevent scan-quality problems	112
Solve scan-quality problems	112
Optimize and improve image quality	112
Print-quality checklist	112
Solve connectivity problems	114
Solve direct-connection problems	114
Network problems (network models only)	114
Verify that the product is on and online	114
Resolve communication problems with the network	114
Solve software problems	116
Solve common Windows problems	116
Solve common Macintosh problems	116
Accessories and ordering information	119
Supplies	120
Cable and interface accessories	120
Service and support	121
Hewlett-Packard limited warranty statement	121
Customer self repair warranty service	122
Print cartridge limited warranty statement	123
HP Customer Care	124
Online Services	124
Telephone support	124
Software utilities, drivers, and electronic information	124
HP direct ordering for accessories or supplies	124
HP service information	124
HP service agreements	124
HP support and information for Macintosh computers	124
HP maintenance agreements	126
Repacking the device	126
Extended warranty	126
Specifications	127
Physical specifications	128
Electrical specifications	128
Power consumption	128
Environmental specifications	129
Acoustic emissions	129
Regulatory information	131
FCC compliance	132
Environmental product stewardship program	132
Protecting the environment	132
Ozone production	132
Power consumption	132
Toner consumption	132
Paper use	132
Plastics	133
HP LaserJet print supplies	133
Return and recycling instructions	133
United States and Puerto Rico	133
Multiple returns (two to eight cartridges)	133
Single returns	133
Shipping	133
Non-US returns	134
Paper	134
Material restrictions	134
Disposal of waste equipment by users in private households in the European Union	134
Material Safety Data Sheet (MSDS)	134
For more information	134
Declaration of conformity	136
Safety statements	137
Laser safety	137
Canadian DOC regulations	137
EMI statement (Korea)	137
Laser statement for Finland	138
Substances table (China)	138
Glossary	141