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Problem-solving checklist - scanner drivers

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Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number 1 2 3 4 5 Verification step Possible problems Solutions Is the power on? No power due to failed power source, cable, 1. switch, or fuse. 2. Verify that the product is plugged in. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet. Does Ready appear in the product control panel? The control panel should function without error messages. Control panel shows an error. See Control-panel messages on page 80 for a list of common messages that will help you correct the error. Do information pages print? An error message appears on the controlpanel display. Print a configuration page. See Control-panel messages on page 80 for a list of common messages that will help you correct the error. Paper jams when printing. Make sure that media that meets HP specifications. Clean the paper path. See Clean the paper path on page 75. Does the product copy? Place the configuration page onto the flatbed scanner and make a copy. The copies should print without printquality problems. Paper jams when printing. Poor copy quality from the flatbed. Make sure that media that meets HP specifications. Clean the paper path. See Clean the paper path on page 75. 1. Clean the flatbed glass. See Clean the scanner glass on page 65. 2. If, after performing the maintenance, the problem persists, see Copy problems on page 96. Does the product print from the computer? Use a word-processing program to send a print job to the product. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. 78 Chapter 11 Problem solve ENWW

Section	Page
Product basics	11
Product comparison	12
Product features	13
Product walkaround	14
Front view	14
Back view	14
Interface ports	15
Serial number and model number location	15
Supported operating systems	16
Supported product software	16
Software included with the product	16
Easy installation for Windows	16
Advanced installation	16
Macintosh software	17
Supported printer drivers	17
Control panel	19
Control-panel walkaround	20
Control-panel menus	21
Use the control-panel menus	21
Control-panel main menus	21
Software for Windows	23
Supported operating systems for Windows	24
Printer driver	24
Priority for print settings	24
Open the printer driver and change the print settings	25
Software installation types for Windows	26
Remove software for Windows	26
Supported utilities for Windows	27
Embedded Web server (network models only)	27
Status Alerts software	27
Other Windows components and utilities	27
Use the product with Macintosh	29
Software for Macintosh	30
Supported operating systems for Macintosh	30
Supported printer drivers for Macintosh	30
Priority for print settings for Macintosh	30
Change printer-driver settings for Macintosh	30
Software installation types for Macintosh	31
Install Macintosh software for direct connections (USB)	31
Install Macintosh software for networks (network models only)	31
Supported utilities for Macintosh	32
Embedded Web server (network models only)	32
Use features in the Macintosh printer driver	33
Print	33
Create and use printing presets in Macintosh	33
Resize documents or print on a custom paper size	33
Print a cover page	33
Print multiple pages on one sheet of paper in Macintosh	34
Use the Services menu	34
Scan from the product and HP Director (Macintosh)	35
Scanning tasks	35
Connectivity	37
Connect the product directly to a computer with USB	38
Printer sharing disclaimer	38
Supported network operating systems	38
Supported network protocols	39
Install the product on a network (network models only)	39
Connect the product to the network	39
Install the software for the network product	39
Paper and print media	41
Understand paper and print media use	42
Supported paper and print media sizes	43
Special paper or print media guidelines	44
Load paper and print media	45
Priority input tray	45
Tray 1	45
Configure trays	46
Print tasks	47
Change the print driver to match the media type and size	48
Supported paper types and tray capacity	48
Get help for any print option	49
Cancel a print job	50
Create booklets	51
Change print-quality settings	51
Change print density	51
Print on special media	52
Use different paper and print covers	53
Print a blank first page	53
Resize documents	54
Select a paper size	54
Select a paper source	54
Select a paper type	54
Set the print orientation	55
Use watermarks	55
Save toner	55
Print on both sides of the paper (duplex printing)	56
Print multiple pages on one sheet of paper in Windows	58
Economy settings	59
EconoMode	59
Archive print	59
Copy	61
Load originals	62
Use copy	62
One-touch copy	62
Multiple copies	62
Cancel a copy job	63
Reduce or enlarge copies	63
Copy settings	64
Copy quality	64
Clean the scanner glass	65
Adjust the lighter/darker (contrast) setting	65
Change copy job print density	66
Define custom copy settings	66
Print or copy edge-to-edge	66
Copy onto media of different types and sizes	66
Restore the copy-settings defaults	67
Copy a book	68
Copy photos	69
Duplex (two-sided) copy jobs	69
Scan	71
Load originals for scanning	72
Use scan	72
Scan methods	72
Scan by using HP LaserJet Scan (Windows)	72
Scan by using other software	72
Scan from a TWAIN-compliant program	73
Scan from a WIA-compliant program (Windows XP and Vista only)	73
Scanning by using optical character recognition (OCR) software	73
Readiris	73
Canceling a scan job	73
Scan settings	74
Scan file format	74
Scanner resolution and color	74
Resolution and color guidelines	75
Color	75
Scan quality	75
Scan a book	77
Scan a photo	78
Manage and maintain the product	79
Information pages	80
Embedded Web server (network models only)	81
Features	81
Security features	81
Secure the embedded Web server	81
Manage supplies	82
Check and order supplies	82
Store supplies	82
HP policy on non-HP supplies	82
HP fraud hotline	82
Recycle supplies	83
Redistribute toner	83
Replace supplies	83
Print cartridge	83
Clean the product	85
Clean the paper path	85
Clean the lid backing	85
Clean the exterior	86
Firmware updates	86
Problem solve	87
Problem-solving checklist	88
Control-panel messages	90
Alert and warning messages	90
Alert and warning message tables	90
Critical error messages	91
Critical error message-tables	91
Control-panel display problems	93
Clear jams	93
Causes of jams	93
Where to look for jams	94
Clear jams from the input-tray areas	94
Clear jams from the output bin	97
Clear jams from the print-cartridge area	98
Avoid repeated jams	99
Solve image-quality problems	100
Print problems	100
Print quality problems	100
General print-quality issues	100
Media-handling problems	103
Print-media guidelines	103
Solve print-media problems	104
Performance problems	105
Copy problems	106
Prevent copy problems	106
Image problems	107
Media-handling problems	108
Performance problems	109
Scan problems	110
Solve scanned-image problems	110
Scan-quality problems	112
Prevent scan-quality problems	112
Solve scan-quality problems	112
Optimize and improve image quality	112
Print-quality checklist	112
Solve connectivity problems	114
Solve direct-connection problems	114
Network problems (network models only)	114
Verify that the product is on and online	114
Resolve communication problems with the network	114
Solve software problems	116
Solve common Windows problems	116
Solve common Macintosh problems	116
Accessories and ordering information	119
Supplies	120
Cable and interface accessories	120
Service and support	121
Hewlett-Packard limited warranty statement	121
Customer self repair warranty service	122
Print cartridge limited warranty statement	123
HP Customer Care	124
Online Services	124
Telephone support	124
Software utilities, drivers, and electronic information	124
HP direct ordering for accessories or supplies	124
HP service information	124
HP service agreements	124
HP support and information for Macintosh computers	124
HP maintenance agreements	126
Repacking the device	126
Extended warranty	126
Specifications	127
Physical specifications	128
Electrical specifications	128
Power consumption	128
Environmental specifications	129
Acoustic emissions	129
Regulatory information	131
FCC compliance	132
Environmental product stewardship program	132
Protecting the environment	132
Ozone production	132
Power consumption	132
Toner consumption	132
Paper use	132
Plastics	133
HP LaserJet print supplies	133
Return and recycling instructions	133
United States and Puerto Rico	133
Multiple returns (two to eight cartridges)	133
Single returns	133
Shipping	133
Non-US returns	134
Paper	134
Material restrictions	134
Disposal of waste equipment by users in private households in the European Union	134
Material Safety Data Sheet (MSDS)	134
For more information	134
Declaration of conformity	136
Safety statements	137
Laser safety	137
Canadian DOC regulations	137
EMI statement (Korea)	137
Laser statement for Finland	138
Substances table (China)	138
Glossary	141

Match case Limit results 1 per page

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step

number

Verification step

Possible problems

Solutions

Is the power on?

No power due to failed power source, cable,

switch, or fuse.

Verify that the product is plugged in.

Verify that the power cable is functional

and that the power switch is on.

Check the power source by plugging

the product directly into the wall or into

a different outlet.

Does

Ready

appear in the

product control panel?

The control panel should

function without error

messages.

Control panel shows an error.

See

Control-panel messages

on page

for a list of common messages that will help

you correct the error.

Do information pages print?

Print a configuration page.

An error message appears on the control-

panel display.

See

Control-panel messages

on page

for a list of common messages that will help

you correct the error.

Paper jams when printing.

Make sure that media that meets

HP specifications.

Clean the paper path. See

Clean the paper

path

on page

Does the product copy?

Place the configuration page

onto the flatbed scanner and

make a copy. The copies

should print without print-

quality problems.

Paper jams when printing.

Make sure that media that meets

HP specifications.

Clean the paper path. See

Clean the paper

path

on page

Poor copy quality from the flatbed.

Clean the flatbed glass. See

Clean the

scanner glass

on page

If, after performing the maintenance,

the problem persists, see

Copy

problems

on page

Does the product print from

the computer?

Use a word-processing

program to send a print job to

the product.

Software is not installed correctly or an error

occurred during software installation.

Uninstall and then reinstall the product

software. Verify that you are using the

correct installation procedure and the

correct port setting.

The cable is not connected correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

There is a port driver problem in Microsoft

Windows.

Uninstall and then reinstall the product

software. Verify that you are using the

correct installation procedure and the

correct port setting.

Chapter 11

Problem solve

ENWW