Secure the embedded Web server
....................................................................................
71
Manage supplies
................................................................................................................................
72
Check and order supplies
..................................................................................................
72
Replace supplies
...............................................................................................................
73
Clean the product
..............................................................................................................
75
Firmware updates
..............................................................................................................
76
11
Problem solve
Problem-solving checklist
...................................................................................................................
78
Control-panel messages
....................................................................................................................
80
Alert and warning messages
............................................................................................
80
Critical error messages
......................................................................................................
81
Control-panel display problems
..........................................................................................................
83
Clear jams
..........................................................................................................................................
83
Causes of jams
..................................................................................................................
83
Where to look for jams
.......................................................................................................
84
Clear jams from the input-tray areas
.................................................................................
84
Clear jams from the output bin
...........................................................................................
87
Clear jams from the print-cartridge area
............................................................................
88
Avoid repeated jams
.........................................................................................................
89
Solve image-quality problems
............................................................................................................
90
Print problems
....................................................................................................................
90
Copy problems
...................................................................................................................
96
Scan problems
.................................................................................................................
100
Optimize and improve image quality
................................................................................
102
Solve connectivity problems
.............................................................................................................
104
Solve direct-connection problems
....................................................................................
104
Network problems (network models only)
........................................................................
104
Solve software problems
..................................................................................................................
106
Solve common Windows problems
.................................................................................
106
Solve common Macintosh problems
................................................................................
106
Appendix A
Accessories and ordering information
Supplies
............................................................................................................................................
110
Cable and interface accessories
......................................................................................................
110
Appendix B
Service and support
Hewlett-Packard limited warranty statement
....................................................................................
111
Customer self repair warranty service
..............................................................................................
112
Print cartridge limited warranty statement
........................................................................................
113
HP Customer Care
...........................................................................................................................
114
Online Services
................................................................................................................
114
Telephone support
...........................................................................................................
114
vi
ENWW