HP LaserJet Pro M521 HP LaserJet Pro MFP M521 - User Guide - Page 215

Solve fax problems, Checklist for solving fax problems, Run Fax Test

Page 215 highlights

Solve fax problems ● Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mode ● Change the fax speed ● Solve problems sending faxes ● Solve problems receiving faxes ● Solve general fax problems Checklist for solving fax problems ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is connected directly to the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is connected to the correct port on the back of the product. 2. Check the phone line by using the fax test: a. From the Home screen on the product control panel, touch the Setup touch the Service menu. button, and then b. Select the Fax Service menu. c. Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results: ● Pass: The report contains all of the current fax settings for review. ● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the issue. 3. Verify that the product firmware is current: a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code. b. Go to www.hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software (and firmware) link option. ENWW Solve fax problems 201

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Solve fax problems
Checklist for solving fax problems
Perform a fax diagnostic test
Fax trace report
Fax error report printing
Set the fax-error-correction mode
Change the fax speed
Solve problems sending faxes
Solve problems receiving faxes
Solve general fax problems
Checklist for solving fax problems
Several possible fixes are available. After each recommended action, retry faxing to see if the
problem is resolved.
For best results during fax problem solving, make sure the line from the product is connected
directly to the wall phone port. Disconnect all other devices that are connected to the product.
1.
Verify that the telephone cord is connected to the correct port on the back of the product.
2.
Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup
button, and then
touch the
Service
menu.
b.
Select the
Fax Service
menu.
c.
Select the
Run Fax Test
option. The product prints a fax test report.
The report contains the following possible results:
Pass
: The report contains all of the current fax settings for review.
Fail
: The report indicates the nature of the error and contains suggestions for how to
resolve the issue.
3.
Verify that the product firmware is current:
a.
Print a configuration page from the control panel
Reports
menu to obtain the current firmware
date code.
b.
Go to
www.hp.com
.
1.
Click the
Support & Drivers
link.
2.
Click the
Download drivers and software (and firmware)
link option.
ENWW
Solve fax problems
201