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HP LaserJet Pro M521 HP LaserJet Pro MFP M521 - User Guide - Page 238

The product does not print after the wireless configuration completes, The product does not print

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● Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour. The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the product HP Embedded Web Server from a computer on the network. The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or product 1. Make sure that the router or product connects to the same network that your computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product. Cannot connect more computers to the wireless product 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the product is turned on and in the ready state. 3. Turn off any third-party firewalls on your computer. 224 Chapter 9 Solve problems ENWW

Section	Page
Product introduction	15
Product comparison	18
Product front view	18
Product back view	19
Interface ports	20
Serial number and model number location	21
Control panel	22
Control-panel layout	22
Control-panel Home screen	23
Control panel help system	24
Print product reports	25
Paper trays	27
Supported paper sizes	31
Tray capacity and paper orientation	31
Load Tray 1	32
Tray 2 and optional Tray 3	34
Tray capacity and paper orientation	34
Load Tray 2 and optional Tray 3	35
Use paper output options	37
Print to the standard output bin	37
Print to the rear output bin	37
Parts, supplies, and accessories	39
Order parts, accessories, and supplies	40
HP policy on non-HP supplies	41
HP anticounterfeit Web site	42
Print when a toner cartridge is at estimated end of life	43
Enable or disable the Very Low Setting	43
Customer self-repair parts	45
Accessories	47
Toner cartridge	48
Toner-cartridge view	48
Toner-cartridge information	49
Recycle the toner cartridge	49
Toner-cartridge storage	49
HP policy on non-HP toner cartridges	49
Replace the toner cartridge	50
Print	53
Supported print drivers (Windows)	54
HP Universal Print Driver (UPD)	54
UPD installation modes	55
Change print-job settings (Windows)	56
Priority for changing print-job settings	56
Change the settings for all print jobs until the software program is closed	56
Change the default settings for all print jobs	57
Change the product configuration settings	57
Change print-job settings (Mac OS X)	58
Priority for changing print-job settings	58
Change the settings for all print jobs until the software program is closed	58
Change the default settings for all print jobs	58
Change the product configuration settings	59
Print tasks (Windows)	60
Use a printing shortcut (Windows)	60
Create printing shortcuts (Windows)	62
Automatically print on both sides (Windows)	65
Manually print on both sides (Windows)	67
Print multiple pages per sheet (Windows)	71
Select the page orientation (Windows)	73
Select the paper type (Windows)	75
Print the first or last page on different paper (Windows)	78
Scale a document to fit page size (Windows)	81
Create a booklet (Windows)	83
Select the paper size (Windows)	84
Select a custom paper size (Windows)	84
Print watermarks (Windows)	85
Cancel a print job (Windows)	86
Print tasks (Mac OS X)	87
Use a printing preset (Mac OS X)	87
Create a printing preset (Mac OS X)	87
Automatically print on both sides (Mac OS X)	88
Manually print on both sides (Mac OS X)	89
Print multiple pages per sheet (Mac OS X)	89
Select the page orientation (Mac OS X)	89
Select the paper type (Mac OS X)	90
Print a cover page (Mac OS X)	90
Scale a document to fit page size (Mac OS X)	90
Create a booklet (Mac OS X)	90
Select the paper size (Mac OS X)	91
Select a custom paper size (Mac OS X)	91
Print watermarks (Mac OS X)	91
Cancel a print job (Mac OS X)	92
Create archival-quality prints	93
Use HP ePrint	94
Use AirPrint	95
Use walk-up USB printing	96
Copy	97
Set new default copy settings	98
Restore copy default settings	99
Make a single copy	100
Make multiple copies	101
Copy a multiple-page original	102
Copy identification cards	103
Collate a copy job	104
Copy on both sides (duplex)	105
Copy on both sides automatically	105
Copy on both sides manually	106
Reduce or enlarge a copy	107
Optimize copy quality	108
Adjust the lightness or darkness for copies	109
Copy in draft mode	110
Set the paper size and type for copying on special paper	111
Scan	113
Scan by using the HP Scan software (Windows)	114
Scan by using the HP Scan software (Mac OS X)	115
Scan to a USB flash drive	116
Set up scan to network folder and scan to email features	117
Configure the scan to network folder feature	117
Configure the scan to email feature	117
Scan to a network folder	119
Scan to email	120
Scan by using other software	121
Scan from a TWAIN-compliant program (Windows)	121
Scan from a WIA-compliant program (Windows)	121
Scan by using optical character recognition (OCR) software	121
Fax	123
Set up the product for fax	127
Configure the fax time, date, and header	127
Use the control panel to set the fax time, date, and header	127
Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows)	128
Use the phone book	129
Create and edit speed-dial entries	129
Create and edit group-dial entries	129
Delete speed-dial entries	130
Delete group-dial entries	130
Configure send fax settings	131
Set special dialing symbols and options	131
Set a dialing prefix	131
Set the dial tone detection	132
Tone dial or pulse dial	132
Set autoredial options	132
Set light/dark and resolution	133
Set the default light/dark (contrast) setting	133
Set resolution settings	133
Set billing codes	134
Configure receive fax settings	136
Set fax forwarding	136
Set the answer mode	136
Block or unblock fax numbers	137
Set the number of rings-to-answer	137
Set distinctive ring	138
Use autoreduction for incoming faxes	139
Set fax reprint settings	139
Set the fax sounds volume	140
Set the alarm volume, phone-line volume, and ring volume	140
Set stamp-received faxes	140
Set the private receive feature	140
Set fax polling	141
Use fax	142
Supported fax programs	142
Cancel a fax	142
Cancel the current fax	142
Cancel a pending fax job	143
Delete faxes from memory	143
Use fax on a DSL, PBX, or ISDN system	143
DSL	143
PBX	144
ISDN	144
Use fax on a VoIP service	144
Fax memory contents are retained when there is a loss of power	144
Security issues when connecting internal networks to public phone lines	145
Fax from the flatbed scanner	145
Fax from the document feeder	146
Use speed dials and group-dial entries	147
Send a fax from the software (Windows)	147
Send a fax by dialing from a telephone connected to the fax line	149
Send a fax combining an electronic and paper document	149
Use access codes, credit cards, or calling cards	150
Send faxes internationally	150
Print a fax	151
Reprint a fax	152
Automatically print on both sides of received faxes	153
Print a stored fax when the private receive feature is on	153
Receive faxes when fax tones are audible on the phone line	153
Manage and maintain	155
Use the HP Reconfiguration Utility to change the product connection (Windows)	156
Set up HP Wireless Direct Printing	157
Use HP Web Services applications	158
Configure IP network settings	159
Printer sharing disclaimer	159
View or change network settings	159
Manually configure IPv4 TCP/IP parameters from the control panel	159
Rename the product on a network	160
Link speed and duplex settings	161
HP Device Toolbox (Windows)	162
HP Utility for Mac OS X	164
Open HP Utility	164
HP Utility features	164
Use HP Web Jetadmin software	165
Economy settings	166
Print with EconoMode	166
Set the Sleep Delay	166
Set the Auto Power Down delay	166
Product security features	168
Lock the product	168
Set or change the product password	168
Upgrade the firmware	169
Manually upgrade the firmware	169
Set the product to automatically upgrade the firmware	169
Solve problems	171
Solve problems checklist	172
Step 1: Make sure that the product is set up correctly	172
Step 2: Check the cabling or wireless connection	172
Step 3: Check the control panel for error messages	173
Step 4: Check the paper	173
Step 5: Check the software	173
Step 6: Test print functionality	173
Step 7: Test copy functionality	174
Step 8: Test the fax functionality	174
Step 9: Check the toner cartridge	174
Step 10: Try sending a print job from a computer	174
Step 11: Verify that the product is on the network	174
Restore the factory-set defaults	175
Control panel help system	176
Paper feeds incorrectly or becomes jammed	177
The product does not pick up paper	177
The product picks up multiple sheets of paper	177
The document feeder jams, skews, or picks up multiple sheets of paper	178
Prevent paper jams from the paper trays	178
Clear jams	179
Jam locations	179
Clear jams in the document feeder	180
Clear jams in the output area	182
Clear jams in Tray 1	184
Clear jams in Tray 2 or optional Tray 3	187
Clear jams in the fuser	191
Clear jams in the duplexer	193
Improve print quality	195
Print from a different software program	195
Set the paper-type setting for the print job	195
Check the paper-type setting (Windows)	195
Check the paper-type setting (Mac OS X)	196
Check the toner-cartridge status	196
Print a cleaning page	196
Visually inspect the toner cartridge	197
Check the paper and printing environment	197
Use paper that meets HP specifications	197
Check the product environment	197
Check the EconoMode settings	198
Try a different print driver	198
Improve copy quality	200
Check the scanner glass for dirt and smudges	200
Check the paper settings	201
Optimize for text or pictures	201
Edge-to-edge copying	202
Clean the pickup rollers and separation pad in the document feeder	202
Improve scan quality	204
Check the scanner glass for dirt and smudges	204
Clean the pickup rollers and separation pad in the document feeder	205
Improve fax quality	207
Check the scanner glass for dirt and smudges	207
Check the send-fax resolution setting	208
Check the error correction setting	209
Send to a different fax machine	209
Clean the pickup rollers and separation pad in the document feeder	209
Check the fit-to-page setting	210
Check the sender's fax machine	210
The product does not print or it prints slowly	211
The product does not print	211
The product prints slowly	212
Solve walk-up USB printing problems	213
The USB Flash Drive menu does not open when you insert the USB flash drive	213
The file does not print from the USB flash drive	213
The file that you want to print is not listed in the USB Flash Drive menu	214
Solve fax problems	215
Checklist for solving fax problems	215
Perform a fax diagnostic test	216
Fax trace report	217
Fax error report printing	217
Print all fax reports	217
Print individual fax reports	217
Set the fax error report	218
Set the fax-error-correction mode	218
Change the fax speed	218
Solve problems sending faxes	219
An error message displays on the control panel	219
The Communication error message appears	219
No dial tone	220
The Fax is busy message appears	220
The No fax answer message appears	222
Scanner error	222
The control panel displays a Ready message with no attempt to send the fax	222
The control panel displays the message \	223
Faxes can be received, but not sent	223
Product is password protected	223
Unable to use fax functions from the control panel	223
Unable to use speed dials	224
Unable to use group dials	224
Receive a recorded error message from the phone company when trying to send a fax	224
Unable to send a fax when a phone is connected to the product	225
Solve problems receiving faxes	225
The fax does not respond	225
The fax has a dedicated phone line	225
An answering machine is connected to the product	226
The Answer Mode setting is set to the Manual setting	226
Voice mail is available on the fax line	227
The product is connected to a DSL phone service	227
The product uses a fax over IP or VoIP phone service	227
An error message displays on the control panel	228
The No fax detected. message displays	228
The Communication error message appears	228
The Fax storage is full message appears	229
The Fax is busy message appears	229
A fax is received but does not print	230
The Private Receive feature is on	230
Sender receives a busy signal	230
A handset is connected to the product	230
A phone line splitter is being used	230
No dial tone	230
Cannot send or receive a fax on a PBX line	230
Solve general fax problems	231
Faxes are sending slowly	231
Fax quality is poor	232
Fax cuts off or prints on two pages	232
Solve USB connection problems	234
Solve wired network problems	235
Poor physical connection	235
The computer is using the incorrect IP address for the product	235
The computer is unable to communicate with the product	236
The product is using incorrect link and duplex settings for the network	236
New software programs might be causing compatibility problems	236
The computer or workstation might be set up incorrectly	236
The product is disabled, or other network settings are incorrect	236
Solve wireless network problems	237
Wireless connectivity checklist	237
The product does not print after the wireless configuration completes	238
The product does not print, and the computer has a third-party firewall installed	238
The wireless connection does not work after moving the wireless router or product	238
Cannot connect more computers to the wireless product	238
The wireless product loses communication when connected to a VPN	239
The network does not appear in the wireless networks list	239
The wireless network is not functioning	239
Perform a wireless network diagnostic test	240
Reduce interference on a wireless network	240
Solve product software problems with Windows	241
A print driver for the product is not visible in the Printer folder	241
An error message was displayed during the software installation	241
The product is in Ready mode, but nothing prints	241
Solve product software problems with Mac OS X	243
The print driver is not listed in the Print & Fax or Print & Scan list	243
The product name does not appear in the product list in the Print & Fax or Print & Scan list	243
The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc ...	243
A print job was not sent to the product that you wanted	244
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list ...	244
You are using a generic print driver when using a USB connection	244
Remove software (Windows)	245
Remove software (Mac OS X)	246
Solve scan to email problems	247
Cannot connect to the email server	247
The email failed	247
Unable to scan	247
Solve scan to network folder problems	248
The scan failed	248

Match case Limit results 1 per page

●

Verify that the computer and product connect to the same wireless network.

●

For Mac OS X, verify that the wireless router supports Bonjour.

The product does not print after the wireless configuration

completes

Make sure that the product is turned on and in the ready state.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

Verify that you can open the product HP Embedded Web Server from a computer on the network.

The product does not print, and the computer has a third-party

firewall installed

Update the firewall with the most recent update available from the manufacturer.

If programs request firewall access when you install the product or try to print, make sure you

allow the programs to run.

Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the

firewall when you have completed the wireless installation.

The wireless connection does not work after moving the wireless

router or product

Make sure that the router or product connects to the same network that your computer connects to.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration page to the SSID in the printer

configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure

the wireless setup for the product.

Cannot connect more computers to the wireless product

Make sure that the other computers are within the wireless range and that no obstacles block the

signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

Make sure that the product is turned on and in the ready state.

Turn off any third-party firewalls on your computer.

224

Chapter 9

Solve problems

ENWW