HP LaserJet Pro MFP 4101-4104dw User Guide 2 - Page 176

HP policy on non-HP supplies, HP anticounterfeit Web site, Data stored on the toner cartridge

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Updates can improve, enhance, or extend the printer's functionality and features, protect against security threats, and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant Ink or use other services that require automatic online firmware updates, most HP printers can be configured to receive updates either automatically or with a notification that allows you to choose whether to update or not. For more information on dynamic security and how to configure online firmware updates, please go to www.hp.com/learn/ds. HP policy on non-HP supplies HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage. HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP cartridge if you notice the following: ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs. The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product. HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well. Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip. HP policy on non-HP supplies 165

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Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online firmware updates, most HP printers can be configured
to receive updates either automatically or with a notification that allows you to choose whether to update or
not. For more information on dynamic security and how to configure online firmware updates, please go to
www.hp.com/learn/ds
.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE:
For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect
either the warranty to the customer or any HPsupport contract with the customer. However, if product failure
or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its
standard time and materials charges to service the product for the particular failure or damage.
HP anticounterfeit Web site
Go to
www.hp.com/go/anticounterfeit
when you install an HP cartridge and the control-panel message indicates
the cartridge is non-HP. HPwill help determine if the cartridge is genuine and take steps to resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from HPpackaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was
last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used,
any printing errors that might have occurred, and the product model. This information helps HP design future
products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HPcollects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HP Planet Partners:
www.hp.com/hprecycle
). The memory chips from this sampling are read and
studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might
have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the memory
chip.
HP policy on non-HP supplies
165