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HP LaserJet Pro MFP M148-M149 User Guide - Page 200

Solve fax problems, Introduction, Fax troubleshooting checklist

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Solve fax problems Introduction Use the fax troubleshooting information to help resolve issues. ● Fax troubleshooting checklist ● Solve general fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port. Disconnect all other devices that are connected to the printer. 1. Verify that the telephone cord is connected to the correct port on the back of the printer. 2. Check the phone line by using the fax test: 2-line control panels a. On the product control panel, press the Setup button. b. Select Service, and then select Run Fax Test. The product prints a fax test report. Touchscreen control panels a. From the Home screen on the product control panel, touch the Setup button. b. Open the following menus: ● Service ● Fax Service c. Select the Run Fax Test option. The printer prints a fax test report. The report contains the following possible results: ● Pass: The report contains all of the current fax settings for review. ● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the issue. 3. Verify that the printer firmware is current: a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code. b. Go to www.hp.com/support, select your country/region language, click Get software and drivers link, type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results. c. Select the operating system. d. Under the Firmware section, locate the Firmware Update Utility. 188 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	13
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	16
2-line LCD control panel view (M148dw, M227d, M227sdn, M230sdn models)	17
2-line LCD control-panel view (M148fdw, M227fdn models)	18
Touchscreen control panel view (M227fdw, M230fdw models)	20
Home screen layout	21
How to use the touchscreen control panel	22
Printer specifications	23
Technical specifications	23
Supported operating systems	23
Mobile printing solutions	25
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	26
Operating environmental range	26
Printer hardware setup and software installation	27
Paper trays	29
Load the Priority input tray	30
Introduction	30
Priority input tray paper orientation	32
Load the Main input tray	33
Introduction	33
Main input tray paper orientation	36
Load and print envelopes	37
Introduction	37
Print envelopes	37
Envelope orientation	38
Load and print labels	39
Introduction	39
Manually feed labels	39
Label orientation	40
Supplies, accessories, and parts	41
Order supplies, accessories, and parts	42
Ordering	42
Supplies and accessories	42
Customer self-repair parts	42
Configure the HP toner-cartridge-protection supply settings	44
Introduction	44
Enable or disable the Cartridge Policy feature	44
Use the printer control panel to enable the Cartridge Policy feature	44
Use the printer control panel to disable the Cartridge Policy feature	44
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	45
Troubleshoot Cartridge Policy control panel error messages	46
Enable or disable the Cartridge Protection feature	46
Use the printer control panel to enable the Cartridge Protection feature	46
Use the printer control panel to disable the Cartridge Protection feature	46
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	46
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	47
Troubleshoot Cartridge Protection control panel error messages	48
Replace the toner cartridge	49
Introduction	49
Toner-cartridge information	49
Remove and replace the toner cartridge	50
Replace the imaging drum	54
Introduction	54
Imaging drum information	54
Remove and replace the imaging drum	55
Print	59
Print tasks (Windows)	60
How to print (Windows)	60
Automatically print on both sides (Windows)	60
Manually print on both sides (Windows)	61
Print multiple pages per sheet (Windows)	61
Select the paper type (Windows)	62
Additional print tasks	63
Print tasks (OS X)	64
How to print (OS X)	64
Automatically print on both sides (OS X)	64
Manually print on both sides (OS X)	64
Print multiple pages per sheet (OS X)	65
Select the paper type (OS X)	65
Additional print tasks	66
Mobile printing	67
Introduction	67
Wi-Fi Direct (wireless models only)	67
Enable or disable Wi-Fi Direct	69
Change the printer Wi-Fi Direct name	69
HP ePrint via email	70
HP ePrint software	71
AirPrint	72
Android embedded printing	73
Use walk-up USB printing (touchscreen models only)	74
Introduction	74
Step one: Access USB files on the printer	74
Step two: Print USB documents	74
Option one: Print documents	74
Option two: Print photos	75
Copy	77
Make a copy	78
Copy on both sides (duplex)	80
Copy on both sides manually	80
Additional copy tasks	82
Scan	83
Scan by using the HP Scan software (Windows)	84
Scan by using the HP Easy Scan software (OS X)	85
Set up the Scan to E-mail feature (touchscreen models only)	86
Introduction	86
Before you begin	86
Method one: Use the Scan to Email Wizard (Windows)	86
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows)	88
Step one: Access the HP Embedded Web Server (EWS)	88
Step two: Configure the Scan to E-mail feature	88
Step three: Add contacts to the E-mail Address Book	90
Step four: Configure the default E-mail Options	90
Set up the Scan to E-mail feature on a Mac	91
Step one: Access the HP Embedded Web Server (EWS)	91
Method one: Use a web browser to open the HP Embedded Web Server (EWS)	91
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)	91
Step two: Configure the Scan to E-mail feature	91
Step three: Add contacts to the E-mail Address Book	93
Step four: Configure the default E-mail Options	93
Set up the Scan to Network Folder feature (touchscreen models only)	94
Introduction	94
Before you begin	94
Method one: Use the Scan to Network Folder Wizard (Windows)	94
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Configure the Scan to Network Folder feature	96
Set up the Scan to Network Folder feature on a Mac	97
Step one: Access the HP Embedded Web Server (EWS)	98
Method one: Use a web browser to open the HP Embedded Web Server (EWS)	98
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)	98
Step two: Configure the Scan to Network Folder feature	98
Scan to a USB flash drive (touchscreen models only)	100
Scan to email (touchscreen models only)	101
Scan to a network folder (touchscreen models only)	102
Additional scan tasks	103
Fax	105
Set up to send and receive faxes	106
Before starting	106
Step 1: Identify the phone connection type	106
Step 2: Set up the fax	107
Dedicated phone line	107
Shared voice/fax line	108
Shared voice/fax line with an answering machine	109
Step 3: Configure the fax time, date, and header	110
HP Fax Setup Wizard	110
Printer control panel	111
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	111
Step 4: Run a fax test	112
Send a fax	113
Fax from the flatbed scanner	113
Fax from the document feeder	114
Use speed dials and group-dial entries	114
Send a fax from the software	115
Send a fax from a third-party software program, such as Microsoft Word	115
Additional fax tasks	116
Manage the printer	117
Use HP Web Services applications (touchscreen models only)	118
Change the printer connection type (Windows)	119
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	120
Advanced configuration with HP Utility for OS X	124
Open HP Utility	124
HP Utility features	124
Configure IP network settings	126
Introduction	126
Printer sharing disclaimer	126
View or change network settings	126
Rename the printer on a network	127
Manually configure IPv4 TCP/IP parameters from the control panel	128
Link speed and duplex settings	129
Printer security features	131
Introduction	131
Assign or change the system password using the Embedded Web Server	131
Lock the formatter	132
Configure the Quiet Print Mode settings	133
Introduction	133
Method one: Configure the Quiet Print Mode settings from the printer control panel	133
Method two: Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS)	134
Energy-conservation settings	135
Introduction	135
Print with EconoMode	135
Set the Sleep/Auto Off After Inactivity setting	135
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	136
Set the Delay Shut Down setting	137
Update the firmware	139
Method one: Update the firmware using the control panel	139
Method two: Update the firmware using the Firmware Update Utility	140
Solve problems	141
Customer support	142
Control panel help system (touchscreen models only)	143
Restore the factory-set defaults	144
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	145
Change the “Very Low” settings	145
For printers with fax capability	146
Order supplies	146
Printer does not pick up paper or misfeeds	147
Introduction	147
The printer does not pick up paper	147
The printer picks up multiple sheets of paper	148
The document feeder jams, skews, or picks up multiple sheets of paper	149
Clear paper jams	150
Introduction	150
Jam locations	150
Experiencing frequent or recurring paper jams?	151
Clear jams in the document feeder	153
Clear jams in the Main input tray	156
Clear jams in the toner-cartridge area	161
Clear jams in the output bin	165
Clear jams in the duplexer	168
Clean the ADF replaceable film assembly	172
Improve print quality	174
Introduction	174
Print from a different software program	174
Check the paper-type setting for the print job	174
Check the paper type setting (Windows)	174
Check the paper type setting (OS X)	175
Check toner-cartridge status	175
Clean the printer	176
Print a cleaning page	176
Check the scanner glass for dirt and smudges	177
Visually inspect the toner cartridge and imaging drum	177
Check paper and the printing environment	178
Step one: Use paper that meets HP specifications	178
Step two: Check the environment	178
Step three: Set the individual tray alignment	178
Try a different print driver	179
Check the EconoMode settings	180
Adjust Print Density	180
Improve copy and scan image quality	182
Introduction	182
Check the scanner glass for dirt and smudges	182
Check the paper settings	183
Optimize for text or pictures	184
Edge-to-edge copying	185
Clean the pickup rollers and separation pad in the document feeder	185
Improve fax image quality	187
Introduction	187
Check the scanner glass for dirt and smudges	187
Check the send-fax resolution settings	188
Check the error-correction settings	189
Check the fit-to-page setting	191
Clean the pickup rollers and separation pad in the document feeder	192
Send to a different fax machine	193
Check the sender's fax machine	193
Solve wired network problems	194
Introduction	194
Poor physical connection	194
The computer is using the incorrect IP address for the printer	194
The computer is unable to communicate with the printer	194
The printer is using incorrect link speed and duplex settings for the network	195
New software programs might be causing compatibility problems	195
The computer or workstation might be set up incorrectly	195
The printer is disabled, or other network settings are incorrect	195
Solve wireless network problems	196
Introduction	196
Wireless connectivity checklist	196
The printer does not print after the wireless configuration completes	197
The printer does not print, and the computer has a third-party firewall installed	197
The wireless connection does not work after moving the wireless router or printer	197
Cannot connect more computers to the wireless printer	197
The wireless printer loses communication when connected to a VPN	198
The network does not appear in the wireless networks list	198
The wireless network is not functioning	198
Perform a wireless network diagnostic test	198
Reduce interference on a wireless network	199
Solve fax problems	200
Introduction	200
Fax troubleshooting checklist	200
Solve general fax problems	201
Faxes are sending slowly	201
Fax quality is poor	202
Fax cuts off or prints on two pages	203