HP Latex 570 User Guide

HP Latex 570 Manual

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  • HP Latex 570 | User Guide - Page 1
    HP Latex 500 Printer Series User Guide
  • HP Latex 570 | User Guide - Page 2
    forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Microsoft® and Windows® are U.S. registered
  • HP Latex 570 | User Guide - Page 3
    ...12 HP Latex Mobile ...20 Embedded Web Server ...23 Connectivity and software instructions ...29 Advanced network configuration ...31 Turn the printer on and off ...37 Restart the printer ...38 2 Useful links ...39 When you need help ...39 3 Handle the substrate and troubleshoot substrate issues
  • HP Latex 570 | User Guide - Page 4
    ...108 5 Troubleshoot print-quality issues ...110 General printing advice ...111 Quick solutions application ...111 Improve print quality ...112 Most-common print-quality problems ...117 6 Ink system ...125 HP Latex 560 ink system ...126 HP Latex 570 ink system ...133 7 Hardware maintenance ...145
  • HP Latex 570 | User Guide - Page 5
    the printer ...168 Service maintenance ...168 8 Firmware update ...170 Firmware update using a USB flash drive ...170 Firmware update using the Embedded Web Server ...171 Automatic firmware updates ...171 9 Accessories ...172 Order ink supplies ...173 Order accessories ...174 Disposal instructions
  • HP Latex 570 | User Guide - Page 6
    Index ...195 vi ENWW
  • HP Latex 570 | User Guide - Page 7
    ● Welcome to your printer ● Printer models ● Documentation ● Safety precautions ● Main printer components ● Front panel ● HP Latex Mobile ● Embedded Web Server ● Connectivity and software instructions ● Advanced network configuration ● Turn the printer on and off ● Restart the printer ENWW 1
  • HP Latex 570 | User Guide - Page 8
    with the printer HP Latex 560 HP Latex 500 Ink Collector HP Latex Substrate-Loading Accessory HP Latex 300/500 User Maintenance Kit HP Latex 500 Wiper Roller Optional accessories Consumables HP Latex 300/500 User Maintenance Kit HP Latex 500 Ink Collector HP Latex 500 Wiper Roller HP Latex 500
  • HP Latex 570 | User Guide - Page 9
    following documents can be downloaded from http://www.hp.com/go/latex560/manuals/ or http://www.hp.com/go/latex570/manuals/: ● Introductory information ● Printer assembly instructions ● User guide ● Legal information ● Limited warranty The Quick Response (QR) code images found in some parts of this
  • HP Latex 570 | User Guide - Page 10
    before performing some maintenance operations. Fire hazard The curing subsystems of the printer operate at high temperatures. To avoid the risk of fire, take the following precautions: ● The customer is responsible for meeting the printer's requirements and the Electrical Code requirements according
  • HP Latex 570 | User Guide - Page 11
    will not fall into the printer. ● Take care that sleeves or gloves do not get caught in the printer's moving parts. ● Avoid the site preparation guide, available from http://www.hp.com/go/latex500/manuals/. Ventilation Ensure www.hp.com/go/msds/to identify chemical ingredients of your ink consumables.
  • HP Latex 570 | User Guide - Page 12
    table and lifter). Ink handling HP recommends that you wear gloves when handling ink system components. Warnings and cautions The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these
  • HP Latex 570 | User Guide - Page 13
    is located on the maintenance cartridge. Electric shock hazard. Heating modules operate at hazardous voltages. Disconnect all power sources before servicing. This label is located on the curing control PCA enclosure. For service personnel only. Electric shock hazard. The printer has two input power
  • HP Latex 570 | User Guide - Page 14
    one on each side of the curing fans cover. For service personnel only. Hazardous area. Heating modules operate at hazardous voltages and site operation. The waste profile datasheet contains the required information for correct position and its size on the printer may vary slightly, but should always
  • HP Latex 570 | User Guide - Page 15
    Front view (560) 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Take-up-reel motor 8. Tension bar 9. Take-up reel 10. Loading table 11. Condensation collector 12. Curing module ENWW Main printer components 9
  • HP Latex 570 | User Guide - Page 16
    Front view (570) 1. Intermediate tank 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Take-up-reel motor 8. Tension bar 9. Take-up reel 10. Loading table 11. Condensation collector 12. Ink cartridge 13. Curing module 10 Chapter 1 Introduction ENWW
  • HP Latex 570 | User Guide - Page 17
    see the printer assembly instructions. Beacon color Green Blinking green Yellow Meaning Printer ready (may or may not have substrate loaded) Printing without any warning if a 3-liter ink cartridge is out of ink 3-liter ink cartridge not present or out of ink, window open, or maintenance cartridge
  • HP Latex 570 | User Guide - Page 18
    while printing There is a problem that prevents printing: printhead cleaning roll exhausted or not present, intermediate tank or ink cartridge not present or out of ink, out of paper, window open, maintenance cartridge cover open, or printer engine failed No case Printer is temporarily engaged in an
  • HP Latex 570 | User Guide - Page 19
    printing. ● Press to view ink-supply status and perform ink-cartridge and printhead operations. ● Press for quick solutions to common problems. ● Press to view network and Internet status and change related settings. ● Press to view information about the printer. ● Press for help. ● Press
  • HP Latex 570 | User Guide - Page 20
    uses of the front panel can be found throughout this guide. Change the language of the front panel Two methods are the RIP), the printer´s curing heaters remain on for the specified time and temperature in case another job arrives or in case you need to avoid any print-quality problem that could be
  • HP Latex 570 | User Guide - Page 21
    front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink cartridges You can see the ink levels in your ink cartridges by pressing on the front panel's home screen. For more details about any particular
  • HP Latex 570 | User Guide - Page 22
    cartridges. ● Non-HP: The cartridge is used, refilled, or counterfeit. You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web Server on page 24. Check the status of a printhead The printer automatically checks and services the printheads after each
  • HP Latex 570 | User Guide - Page 23
    ● Serial number ● Ink fired ● Install date These are the possible printhead status messages that you can see on the front panel: ● OK: The printhead is working normally, with no known problems. ● Missing: There is no printhead present, or it is not correctly installed in the printer. ● Reseat: You
  • HP Latex 570 | User Guide - Page 24
    two types of alerts: ● Errors: When the printer is unable to print. ● Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is ready to be
  • HP Latex 570 | User Guide - Page 25
    the printheads to print. This takes 1 to 7 minutes. ● Ready for substrate ● Ready for side A/B ● Printing ● Printing side A/B ● Drying: This takes 1.5 to 6 minutes. ● Finishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 minutes. HP Latex 560 and 570 printers offer
  • HP Latex 570 | User Guide - Page 26
    > Internal prints > User information prints > Print usage HP Latex Mobile Your printer supports a new application called HP Latex Mobile, which marks a new era of smart printers. This app enables you to receive helpful consumables alerts while remotely monitoring your printer and job status on your
  • HP Latex 570 | User Guide - Page 27
    once you've been alerted. Know the status of your printer while you're away from it HP Latex Mobile offers insight into printer activity and ink and substrate usage: ● Follow printer activity remotely and gain an awareness of your printer at all times. ● Stay abreast of ink levels and the amount of
  • HP Latex 570 | User Guide - Page 28
    app dashboard display shows the last known printer status. ● Monitor printed jobs through the job history. How to add a printer to your mobile device 1. Open the HP Latex Mobile app on your mobile device. 2. Select Add new HP Latex Printer. 3. Make a note of the Service ID and Account ID. 4. Go to
  • HP Latex 570 | User Guide - Page 29
    The next screen tells you that the HP Latex to Go service will send status data from the printer to the connected devices through the Internet. printer. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service
  • HP Latex 570 | User Guide - Page 30
    tab offers various kinds of help with your printer. ● Browse helpful information from a variety of sources ● Troubleshoot problems ● Access HP links for technical support with your printer and accessories ● Access service support pages that show current and historical data on the usage of your
  • HP Latex 570 | User Guide - Page 31
    information. ● Update the printer's firmware. ● Change security settings. ● View protected printer information. ● Change Internet connection settings. ● Change some networking settings. ● Configure the Customer Involvement Program. ● Run connectivity troubleshooting tests. For more information
  • HP Latex 570 | User Guide - Page 32
    Customer Involvement Program data can be successfully delivered to HP. Check printer status The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and the ink system. Check the status of the ink system 1. Access the Embedded Web Server (see Access
  • HP Latex 570 | User Guide - Page 33
    shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater, and the maintenance cartridge. The traffic light shows whether maintenance is required. For further information, click Click to view details. Request email notification of specific error conditions 1. In
  • HP Latex 570 | User Guide - Page 34
    the accounting messages will not contain personal information. If this option is Off, information such as user name, job name, and account ID will be included. When you have completed the above steps, the printer will send accounting data by email with the frequency that you specified. The data are
  • HP Latex 570 | User Guide - Page 35
    ink and paper used by that customer over a particular period. ● Bill each customer separately per job. ● Bill each customer separately for each project, broken down by job. Connectivity and software instructions Connection method Your printer printer, you should use equipment that supports 1000TX
  • HP Latex 570 | User Guide - Page 36
    h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document printer. An Internet connection is needed for various printer functions described in this guide, such as the Embedded Web Server. RIP software installation Install the RIP software by following the instructions
  • HP Latex 570 | User Guide - Page 37
    the printer off and then on again to re-initialize the print server. b. Check that the status indicator lights (LEDs) are providing proper status. NOTE: See Troubleshooting on page 32 for link configuration and troubleshooting information. See the HP Jetdirect Print Servers Administrator's Guide for
  • HP Latex 570 | User Guide - Page 38
    HP Jetdirect Print Servers Administrator's Guide for your print server model. LEDs The printer has status lights (LEDs) that indicate the link status activity. Link troubleshooting If the printer does not successfully connect to the network: ● Both LEDs will be off. ● LAN Error - Loss of
  • HP Latex 570 | User Guide - Page 39
    current DHCP lease. (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer (n.n.n.n). Syslog Server: The IP address of the syslog server
  • HP Latex 570 | User Guide - Page 40
    169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config. Precedence table, configured through
  • HP Latex 570 | User Guide - Page 41
    , check that you have configured it correctly in your HP Latex network settings at the printer's front panel. To specify a proxy server, enter its contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port
  • HP Latex 570 | User Guide - Page 42
    halfduplex selection is not supported.) 10T Half: 10 Mbps services embedded in the printer are listed below. For the latest features and services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management - BootP/DHCP (IPv4 only) - DHCPv6 - TFTP (IPv4 only) - Web Proxy (Automatic/Manual
  • HP Latex 570 | User Guide - Page 43
    method is to press the power button. When you turn off the printer this way, the printheads are automatically stored with the maintenance cartridge, which prevents them from drying out. However, if you plan to leave the printer turned off for a long period of time, you are recommended to turn
  • HP Latex 570 | User Guide - Page 44
    on, it takes 2-3 minutes to initialize itself. Restart the printer In some circumstances you may be advised to restart the printer. 1. Turn off the printer by pressing the power button and then turning off the power switch at the rear of the printer. 2. Wait for at least 10 seconds. 3. Turn on the
  • HP Latex 570 | User Guide - Page 45
    usually the company that sold you the printer). If this is not the case in your country, contact HP Support on the Web as shown above. Help is also available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review your RIP's documentation, if
  • HP Latex 570 | User Guide - Page 46
    its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server (see Access the Embedded Web Server on page 24), select the Support tab and then Service support > Printer information. You
  • HP Latex 570 | User Guide - Page 47
    3 Handle the substrate and troubleshoot substrate issues ● Overview ● Porous substrates ● Load a roll into the printer ● Lifter accessory ● Ink collector ● Loading accessory ● Assisted manual load ● Edge holders ● Unload a roll from the printer ● Take-up reel ● Wiper roller ● Double-sided printing
  • HP Latex 570 | User Guide - Page 48
    ● Take-up reel substrate jam 42 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 49
    printing materials, all of which are referred to in this guide as substrates. Substrate tips Choosing the correct substrate for your the ink collector and loading accessory. See Ink collector on page 58. ● Using the take-up reel with some substrates, such as textiles, may give the printer better
  • HP Latex 570 | User Guide - Page 50
    the substrate from the printer manually without using the front panel could damage the printer. Do this only when necessary to clear a substrate jam. Supported substrate categories Substrate category Canvas & Coated Textiles 44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 51
    Banner Generic PP & PE Synthetics Generic Polyester Film Generic Backlit Polyester Film Generic Paper Generic Coated Paper Generic Backlit Paper Supported HP substrates Key to application categories 1. Trade show and event displays 2. Backlit displays 3. Fleet graphics and vehicle wraps 4. Signage
  • HP Latex 570 | User Guide - Page 52
    HP Everyday Matte Polypropylene, 3-in Core 203 microns (8 mil) • 120 g/m² • 61 m (200 ft) ● ●● ● HP self-adhesive materials HP .7 m (150 ft) HP One-view Perforated Adhesive Window 50 m (164 ft) HP Permanent Gloss Adhesive Vinyl ) ●● ● ●● ● ● HP Permanent Matte Adhesive Vinyl Without liner
  • HP Latex 570 | User Guide - Page 53
    g/m² • 45.7 m (150 ft) With liner: 284 microns (11.2 mil) • 298 g/m² • 45.7 m (150 ft) Application categories 1 2 3 4 5 6 7 8 9 10 11 12 ● ● ● HP Everyday Adhesive Matte Polypropylene, 3-in Core Without liner: 180 microns (7.1 mil) • 120 g/m² • 30.5 m (100 ft) ● ● ● With liner: 215 microns
  • HP Latex 570 | User Guide - Page 54
    • 30.5 m (100 ft) HP Everyday Satin Photo Paper 187 microns (7.4 mil) • 180 g/m² • 30.5 m (100 ft) Application categories 1 2 3 4 5 6 7 8 9 10 11 12 ● ● ● ●● ●● ● ● ●● ● ●● ●● ● ●● ● ●● ● ● ●● ● ● ●● ● 48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 55
    Smooth Wall Paper printed with HP Latex Inks meet AgBB criteria for health-related evaluation of VOC emissions of indoor building products. See http://www.umweltbundesamt.de/produkte-e/bauprodukte/agbb.htm. HP trademark code FSC CO17543. See http://fsc.org. HP large-format substrate take-back
  • HP Latex 570 | User Guide - Page 56
    ://printerIP/hp/device/webAccess/images/ Ink_trespassing_check.pdf, where printerIP is the IP address of your printer. 7. Print the test file using the number of passes and substrate preset that you intend to use in future with this substrate (or a similar profile in terms of ink limit). 8. Unload
  • HP Latex 570 | User Guide - Page 57
    the ink collector if the substrate is porous (which textiles usually are). TIP: When loading very thin or very thick substrates, or substrates with a tendency to curl, you should follow the manual loading procedure to reduce the risk of substrate jams and printhead crashes; see Assisted manual load
  • HP Latex 570 | User Guide - Page 58
    b. Remove the right and left hub 3 inch assemblies. c. Install the right and left hub 2 inch assemblies. d. Install the central screws (manually or using a flat screwdriver) on both sides. 3. Put the roll onto the table. 4. Insert the roll onto the right-hand hub. TIP: If the roll
  • HP Latex 570 | User Guide - Page 59
    you have set; but you can choose to continue loading. ● Length tracking: If you check the box and give the length of your roll, the printer calculates the spare paper when printing and reports the remaining length. See Substrate length tracking on page 82. ● Double-sided: May be Off, Side A, or
  • HP Latex 570 | User Guide - Page 60
    . In case of a problem during this process, lifting the window will pause the load procedure and release the substrate so that you can correct its position manually. 12. Wait until the substrate emerges from the printer. 54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 61
    please see Safety precautions on page 3 NOTE: If you have an unexpected problem at any stage of the substrate loading procedure, see Substrate cannot be loaded -sided printing and side B-see Double-sided printing on page 79-the printer will look for the black reference line at this point. If it fails
  • HP Latex 570 | User Guide - Page 62
    the printer. When loading the roll: 1. Check that the lifter is unscrewed. 2. Install the lifter from the bottom, pressing the latch vertically. 3. Move the handle to screw and lift the right side of the roll until it is aligned with the right hub. 56 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 570 | User Guide - Page 63
    4. Position the roll on the right. 5. Move the handle to unscrew (lower) the lifter. 6. Move to the left. 7. Move the handle to screw, and lift the left side of the roll until it is aligned with the left hub. ENWW Lifter accessory 57
  • HP Latex 570 | User Guide - Page 64
    place. The ink collector comes with blue consumable parts that should be attached to the ink collector. They can be attached before or after installing the ink collector in the printer; but before loading any substrate. To attach 58 Chapter 3 Handle the substrate and troubleshoot substrate issues
  • HP Latex 570 | User Guide - Page 65
    into place. TIP: You are recommended to use the take-up reel with the ink collector. See Take-up reel on page 72. WARNING! Avoid moving parts. Handle see Safety precautions on page 3 Wear gloves Install the ink collector 1. The platen and the ink collector both come in two parts (left and right).
  • HP Latex 570 | User Guide - Page 66
    of the platen in the same way. 4. Place the two parts of the ink collector into the printer. 5. Ensure that the locks are locked and that there is no obstruction in the printing path. 6. Install the output platen protector. 60 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 67
    a. Open the curing door. b. Insert an output platen protector on one side of the output platen. c. Insert the tabs between the plastic piece and the metal. d. Make sure the platen protector is well positioned and straight. ENWW Ink collector 61
  • HP Latex 570 | User Guide - Page 68
    the maintenance kit, between the two halves. This will prevent a local shift of color when printing. Replace the blue ink collector ink collector consumables vertically out of the printer. 3. Dispose of the dirty ink collector consumables. 62 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 570 | User Guide - Page 69
    collector is clean. If not, clean it with a damp cloth. 5. Place the new ink collector consumables into the printer vertically, starting on the right. You will hear a click when the snaps have been inserted. Loading accessory The loading accessory is designed to help in
  • HP Latex 570 | User Guide - Page 70
    flaps back to cover the leading edge of the substrate. The black patches are magnetic and grip the substrate. 64 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 71
    5. Feed the loading accessory into the substrate input. 6. The loading accessory passes through the printer's substrate path with the substrate. WARNING! Take care not to touch the curing zone or the platen, which may be hot. Risk of burns For
  • HP Latex 570 | User Guide - Page 72
    > Change loaded substrate. 8. After passing through the printer, the loading accessory can be removed by hand. 9. The printer does not check for skew when a porous or thin substrate is loaded with the loading accessory option checked. Follow the instructions in Load a roll onto the take-up reel on
  • HP Latex 570 | User Guide - Page 73
    the leading edge of the substrate above the input roller, making sure the substrate remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do so. 3. Continue to feed the substrate until it reaches the printing platen. Open the window to help pull the
  • HP Latex 570 | User Guide - Page 74
    tend to lift up and touch or damage the printheads. They can be used with the platen or with the ink collector. When not in use, they should be stored outside the printer. If they are needed often, they can be stored inside the printer, to the left and right of the print platen
  • HP Latex 570 | User Guide - Page 75
    2. Slide the edge holder onto the platen module or ink collector, and adjust its position: on the left, as far to the left as possible; on the right, as far to the right as possible. ENWW Edge holders 69
  • HP Latex 570 | User Guide - Page 76
    jam, or damage to the substrate or to the printheads. Unload a roll from the printer 1. If you used the take-up reel during printing, unload the printed roll from the take-up reel. See Unload the take-up reel on page 75. 70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 77
    the remaining length so that you can note it for future reference. See Substrate length tracking on page 82. Press OK to continue. 5. When the printer has rewound the roll, remove the left hub from the roll. TIP: If the roll is heavy, use the lifter accessory. See Lifter accessory on
  • HP Latex 570 | User Guide - Page 78
    prompts you to do so. 1. Load a core onto the take-up reel. Insert it first onto the right hub. 72 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 79
    back position. 4. Pull down the center of the substrate's leading edge to straighten the substrate. Do not attempt to pull more substrate out of the printer. 5. Adjust the position of the core on the take-up reel so that it is aligned with the substrate. 6. Tape the leading edge of the
  • HP Latex 570 | User Guide - Page 80
    the substrate, creating a loop. 8. Move the blue lever on the take-up reel motor to rotate the reel one full turn. This will help to support the weight of the tension bar. Rotate the reel in the appropriate direction to print the images facing in or out. 9. Press the button on
  • HP Latex 570 | User Guide - Page 81
    . 11. Gently lower the tension bar, unlocking it from the holding position. 12. The following image shows how the printer looks when it is operating. As substrate is fed from the printer, it drops down to the tension bar, then down again to the take-up reel. Unload the take-up reel
  • HP Latex 570 | User Guide - Page 82
    's front panel, press , then ..., then Take-up reel. The printer allows you to move the substrate to facilitate cutting. 2. Remove the tension bar, lifting it into the the take-up reel. 4. Cut the substrate with scissors. 76 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 83
    5. While holding the substrate, use the winding button on the take-up reel motor to wind the remainder of the substrate around the take-up reel. 6. Remove the left hub from the roll, resting the roll on the table. 7. Remove the roll from the right hub. ENWW Take-up reel 77
  • HP Latex 570 | User Guide - Page 84
    place the wiper roller, covered in foam, with the gear on the right-hand side. 3. The printer detects that the wiper roller is in use, and displays it as available in the Substrate and Loading substrate loading procedure. 78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 85
    first side should be face down and near the leading edge. 5. The printer finds the reference line, and uses it to start printing the second side the Double Side menu on the Load Configuration screen. If the RIP supports double-sided printing, select double-sided printing in your RIP software. NOTE
  • HP Latex 570 | User Guide - Page 86
    so that the printer will search for the black reference line when the substrate is loaded. NOTE: If enable autoline detection is off, the automatic search is disabled, and the printer asks you to find the correct position manually. 80 Chapter 3 Handle the substrate and troubleshoot substrate issues
  • HP Latex 570 | User Guide - Page 87
    width in millimeters (estimated by the printer) ● The remaining length of the substrate, if known, and whether length tracking is set to Manual in the loading configuration screen ● Whether double-sided printing is selected ● The color calibration status and a button to launch color calibration
  • HP Latex 570 | User Guide - Page 88
    ● Take-up reel instructions If no substrate is printer NOTE: If the cutter is disabled ( , then Substrate handling options > Cutter > Off), the printer advances the substrate but does not cut it. NOTE: Some banners and textiles cannot be cut. 82 Chapter 3 Handle the substrate and troubleshoot
  • HP Latex 570 | User Guide - Page 89
    are some suggestions to try if you cannot load the substrate successfully. ● Reread the loading instructions, and make sure that you are following them. See Handle the substrate and troubleshoot substrate issues on page 41. ● When loading a textile substrate, remember to use the loading accessory
  • HP Latex 570 | User Guide - Page 90
    until it hangs in front of the printer, and align the right edge with the input roll. 3. Press OK. Substrate has jammed When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see Front-panel error codes on page 180). If you are
  • HP Latex 570 | User Guide - Page 91
    window. 3. Cut the substrate where it enters the printer, and rewind the input roll. 4. Try to move the printhead carriage out of the way. 5. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. The pinchwheels should have
  • HP Latex 570 | User Guide - Page 92
    into the printer. 11. If you find that you have print-quality problems after a jam, try realigning the printheads. See Align the printheads on page If the problem appears only at the beginning of the print, try the following suggestions. 86 Chapter 3 Handle the substrate and troubleshoot substrate
  • HP Latex 570 | User Guide - Page 93
    stored in the same room in which the printer is located. Substrate has shrunk or expanded 0.5% ● PP & PE synthetics: less than 1% The framing problem may be solved by printing a sample and adjusting the size of vary up to 1% depending on the amount of ink used in the print. You can expect the
  • HP Latex 570 | User Guide - Page 94
    ● Printing images that will later be cut automatically or manually. When there is bow deformation, cutters that are aligned http://IPaddress/hp/device/webAccess/diagnostic/ StraightnessOptimizationPlot.pdf (where IPaddress is the IP address of your printer) to help troubleshoot substrate issues ENWW
  • HP Latex 570 | User Guide - Page 95
    is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll. If the problem remains after removing the substrate jam, unload the take-up reel from
  • HP Latex 570 | User Guide - Page 96
    preset ● Add a new substrate ● Delete a substrate preset ● Faster printing ● Color calibration ● Color consistency between different HP Latex 500 series printers ● Color emulation of other printer models ● ICC profiles ● Improve color consistency when tiling 90 Chapter 4 Substrate settings ENWW
  • HP Latex 570 | User Guide - Page 97
    color characteristics of the combination of printer, inks, and substrate. It also supported RIP software whenever it is connected to the printer. The printer comes with substrate presets for the most commonly used generic substrates. Some presets may come preinstalled in your printer (such as HP
  • HP Latex 570 | User Guide - Page 98
    few seconds), a list of all available substrate presets for your printer model is displayed. You can browse the list by scrolling it, substrate presets will be displayed. For example, if you select "HP" from the brand filter, only HP substrate presets will be displayed. The effect of using more than
  • HP Latex 570 | User Guide - Page 99
    or RIP-based search does not matter: the end result is the same. Supported RIP software synchronizes its substrate preset list with the printer, so that printer and RIP will always have the same list. HP Media Locator The HP Media Locator database of substrate presets can also be accessed from a Web
  • HP Latex 570 | User Guide - Page 100
    error message while exporting: ● Check that you have enough disk space available. ● Check whether importing multiple substrate presets will exceed the maximum permitted for the printer . The printer provides generic presets for the supported substrate categories: see Supported substrate categories
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    print modes with the same number of passes, the same efficiency mode, and the same color saturation. To change the values, you must print a test plot. Check it and choose the number in the pull-down colorsaturation menu that matches your preferences in terms of curing and drying. If none of
  • HP Latex 570 | User Guide - Page 102
    can make your own preset from scratch. The Add New Substrate wizard guides you to work out the best settings for your substrate. It first requests them. From this information, it creates the new preset. 1. Ensure that the printer is in the Ready state. 2. Stop the job queue. 3. Load your new
  • HP Latex 570 | User Guide - Page 103
    6. The front panel guides you through the subsequent steps to create your new preset. 7. The following screen is displayed: 8. Press the blue button to produce the ink drying and color saturation test print; then continue adjusting the settings and printing again until you are satisfied with the
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    distance that the centre of the substrate has moved with respect to the left and right edges. See Substrate has bow deformation on page 88. ● Latex optimizer level: If you have bleed or coalescence, you can increase the optimizer level until you see a significant impact on gloss or color saturation
  • HP Latex 570 | User Guide - Page 105
    control, since this is a critical area for correct printing results with latex inks on a wide variety of substrates. NOTE: There is a delay between English units of measurement, you may notice some discrepancies, as the printer works in Celsius and makes the conversion. Select the number of passes
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    colors ● XXX: Ink density NOTE: More specific settings for many substrates from different vendors are available in the HP Substrate Finder at http://www.hp.com/go/latexmediafinder/. but not those that were supplied with the printer. To do so, just press the icon in the Substrate Library screen.
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    the printer is more sensitive to substrate-advance problems, and you may need to reduce the ink the life of the printheads. See also Printer seems slow on printer on different occasions. Each substrate must be calibrated independently. NOTE: Color calibration may not work correctly with non-HP ink
  • HP Latex 570 | User Guide - Page 108
    substrate advance should be fine-tuned, and printheads should be aligned, before starting color substrate from the front panel, select , then Image quality maintenance > Color calibration > Calibrate. Color calibration can also be ink used in your printer. 102 Chapter 4 Substrate settings ENWW
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    HP Embedded Spectrophotometer. If the scan cannot be completed successfully, a message is displayed on the front panel; see Front-panel error codes on page 180. 3. From the measurements made by the spectrophotometer, the printer color calibration status is set to Obsolete whenever a printhead is
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    printer B. Color emulation of other printer models You can set up an HP Latex 500 series printer to emulate the colors printed by another printer that belongs to a different family, such as the HP Latex equivalent to the source ones in terms of ink density and number of passes. Color emulation
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    HP Latex 500 series printers on page 103. NOTE: Only firmware versions higher than NEXUS_00_06_02.xx.fmw are supported. NOTE: If the source substrate has not been color-calibrated, it still can be imported into the HP Latex 560/570 printer. A confirmation window appears. Color emulation status
  • HP Latex 570 | User Guide - Page 112
    . NOTE: If the source substrate has not been color-calibrated, it still can be imported into the HP Latex 560/570 printer. A confirmation window appears. Color emulation status is fixed at Not ready. ICC profiles Color calibration provides consistent colors, but consistent colors are not necessarily
  • HP Latex 570 | User Guide - Page 113
    those that you see on your prints. Generating color profiles with the HP Embedded Spectrophotometer It is possible to create an ICC profile automatically for with the HP Embedded Spectrophotometer. 3. The color measurements are related to the target colorant values by the printer's firmware to
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    1. In the substrate library, select the substrate family to optimize for tiling. NOTE: This option is only available for substrate families that can support it (SAV, Banner and WallPaper). 2. Select the new family substrate optimized for tiling. 3. Select the substrate with the closest properties as
  • HP Latex 570 | User Guide - Page 115
    name, but cannot erase the suffix. 6. Substrate can be exported from one printer to another. For using the imported profile, we recommend you run a color calibration in the new printer. IMPORTANT: Tiling substrates may not import with old firmware. ENWW Improve color consistency when tiling 109
  • HP Latex 570 | User Guide - Page 116
    5 Troubleshoot print-quality issues ● General printing advice ● Quick solutions application ● Improve print quality - 1. Printhead status plot - 2. Advanced optimizer check plot - 3. Printhead alignment status plot - 4. Substrate-advance check plot - Substrate advance adjustment while printing -
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    a set of actions launched all in one. ● Test plots: All available test plots can be run from this section. ● Maintenance routines: Maintenance routines for various printer assets are available in this section. ● Image problems: This section contains potential image problems that can be seen when the
  • HP Latex 570 | User Guide - Page 118
    can follow a more hands-on print-quality troubleshooting procedure, by printing, interpreting, and performing corrective actions. 1. Printhead status plot The printhead status plot consists of patterns that are designed to highlight printhead reliability problems. It helps to determine whether any
  • HP Latex 570 | User Guide - Page 119
    of optimizer. Some substrates require more or less optimizer, depending on the coating, the amount of ink, and the number of passes. It may even vary from roll to roll. You can print this plot for each print mode and check which pattern looks best. When not enough optimizer is used, the
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    the Latex Optimizer level setting. Then the optimizer plot is printed with the available ink densities with the selected print mode. 3. Printhead alignment status plot To print the printhead alignment status plot: 1. Use the same substrate type that you were using when you detected a problem. Or
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    alignment status plot. In the two directions. In both sets of patterns, printhead misalignment will be visible as a step in the to quantify the amount of misalignment; errors below 4/600 inch are unlikely to when printed in conjunction with the colored inks. The cross pattern that is printed above
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    . To print the substrate-advance check plot: 1. Use the same substrate type that you were using when you detected a problem. 2. Check that the selected substrate . ● Check that your printer firmware is up to date. See Firmware update on page 170. 116 Chapter 5 Troubleshoot print-quality issues ENWW
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    whether it is necessary by using the printhead alignment status plot (see 3. Printhead alignment status plot on page 114). ● Graininess may be attributable to substrate-advance problems. Try fine-tuning the substrate advance; see 4. Substrate-advance check plot on page 116. ● In particular, if you
  • HP Latex 570 | User Guide - Page 124
    - Align the printheads (see Align the printheads on page 146). If necessary, align them manually. - Print the printhead status plot again. Identify the printhead with the greatest number of blocked nozzles, and replace it. NOTE: The optimizer printhead is unlikely to cause this kind of problem. ● If
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    problem: - Align the printheads. See Align the printheads ink manually about 100-150 mm before the first print. - If the banding appears in the center of the print, check that the platen sticker joining the removable print zones is present. You can find spare stickers in the printer maintenance
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    it is necessary by printing the printhead alignment status plot (see 3. Printhead alignment status plot on page 114). Color variation and text-line correction If some printhead nozzles are in use while others in the same printhead are not, water evaporates slowly from the ink in the unused nozzles
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    bars on the side of the plot that is close to the ink supplies. The color bars are designed to exercise all the printhead nozzles, to prevent the problem from occurring. NOTE: Not all RIPs provide this option. 3. Add lateral color bars to the image, manually, before printing. In this case, you
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    printheads. If the problem problem printer problem Ink printer has been idle for some time (especially when the start of the print uses a lot of ink) This may be just a temporary problem: try reprinting, and perhaps slightly reduce the ink ink Increase the curing temperature, decrease the overall ink ink
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    you decrease the overall ink quantity, you may 87. Tiling issues The most common problems when printing tiles are as follows. This is a common issue of inkjet printers (both thermal inkjet and piezo inkjet While this is not noticeable with individual plots, it affects the alignment between panels in
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    drying times are not the same across the scan axis. Adding a small inter-pass delay offset of about 0.5-1 second may give better results. 124 Chapter 5 Troubleshoot print-quality issues ENWW
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    HP Latex 560 ink system - Ink cartridges - Printheads - Maintenance cartridge - Condensation collector - Safe mode - Ink system tips - Maintain the ink cartridges - Replace an ink cartridge - Cannot insert an ink cartridge ● HP Latex 570 ink system - Intermediate tanks - Ink cartridges - Printheads
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    HP Latex 560 ink system Ink cartridges The printer's seven ink cartridges provide magenta, light magenta, black, yellow, light cyan, cyan, and optimizer ink to the printheads. Each cartridge has a capacity of 775 ml. Ink cartridges require no maintenance or cleaning, but must be shaken before
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    , but should be disposed of in accordance with local regulations and site operation. The waste profile datasheet contains the required information for correct disposal; this document is located here: https://hplatexknowledgecenter.com/ applications/wasteprofiles/. ENWW HP Latex 560 ink system 127
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    to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the front panel. For optimal performance, use Original HP ink cartridges. HP Latex printing systems, including Original HP inks and printheads, are designed and
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    HP or compatible) to continue printing. Ink system tips For best results, always follow these guidelines: ● Follow the instructions on the front panel during installation. ● Allow the printer and the maintenance cartridge to clean the printheads automatically. ● Avoid unnecessary removal of the ink
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    wheels are locked (the lever is pressed down) to prevent the printer from moving. Remove an ink cartridge 1. On the printer's front panel, press , then Replace ink cartridges. Alternatively, press , then Ink > Replace ink cartridges. 2. Grip the blue tab in front of the cartridge that you want
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    Hold the ink cartridge so that you can see the label at the top of the side that is facing you. 2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge. 3. Shake the cartridge vigorously for about 15 seconds. ENWW HP Latex 560 ink system
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    materials charges to service the printer for the particular failure or damage, even if the printer is within its warranty period. ● If failure or damage to printheads, ink cartridges, or other ink supplies is attributable to the use of non-HP, expired or refilled ink cartridge, HP is not responsible
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    clean inside the ink cartridge slots. HP Latex 570 ink system The printer uses 3 liter ink cartridges and 775 ml intermediate tanks. Intermediate tanks The 775 ml ink cartridges used by the HP Latex 560 are used by the HP Latex 570 as permanent intermediate tanks. ENWW HP Latex 570 ink system 133
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    black, yellow, light cyan, cyan, and optimizer ink to the printheads. Ink cartridges store the ink and are connected through the intermediate tanks to the printheads, which deposit the ink on the substrate. Each cartridge contains 3 liters of HP Latex ink, and consists of a bag within a recyclable
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    require no maintenance or cleaning, but you must follow the instructions on the label before installation. High-quality printing results continue even when the ink levels are getting low. CAUTION: Non-genuine or altered cartridges or intermediate tanks are not supported by the printer; if they
  • HP Latex 570 | User Guide - Page 142
    maintenance cartridge horizontal when removing it, to avoid spilling ink. The cartridge contains a roll of cloth, which is used to clean the printheads. accordance with local regulations and site operation. HP can provide a typical Waste Profile Datasheet to assist you with disposal decisions. The
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    status of the large ink cartridges You can see the ink levels in your ink ink. See Stop refilling an intermediate tank on page 144. For more details about any particular ink cartridge or intermediate tank, press the corresponding rectangle. The following information is shown. ENWW HP Latex 570 ink
  • HP Latex 570 | User Guide - Page 144
    possible large cartridge and intermediate tank status messages that you can see on the front panel: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. ● Low: The ink level is low. ● Very low: The
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    maintenance is required. You should replace a cartridge when it has reached its expiration date (18 months of life), or when the printer requests it. See the ink cartridge from the printer. Insert an ink cartridge NOTE: The ink cartridge is supplied ink is well mixed before use. 3. Tear off
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    of the job. ● You want to continue printing without replacing an empty large ink cartridge. In this case, you must declare it in the front panel, and prompts you. If you remove an intermediate tank incorrectly, the printer may subsequently reject that tank. CAUTION: Remove an intermediate tank only
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    On the printer's front panel, press 2. Remove the locking piece. , then Ink supplies > Replace intermediate tanks. 3. Grip the blue tab in front of the intermediate tank that you want to remove. 4. Pull the blue tab down and then pull it outwards, towards you. ENWW HP Latex 570 ink system 141
  • HP Latex 570 | User Guide - Page 148
    . NOTE: Avoid touching the end of the intermediate tank that is inserted into the printer, because the connection might be coated with ink. Insert an intermediate tank Remember that you should insert an HP Latex 831 cartridge as an intermediate tank, unaltered and containing more than 500 ml of
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    tanks cannot be used in another printer. Acknowledge the warning. Refill an intermediate tank manually If the ink in the intermediate tank is transfer of the remaining ink in the cartridge to the intermediate tank, press , then Force manual refill. Any intermediate tank with an ink level lower than
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    NOTE: Manual refilling of intermediate tanks should be performed when the printer is in Ready status and not performing any printing or maintenance operation. Stop refilling an intermediate tank If a large cartridge runs out of ink, and you want to continue printing using the remaining ink in the
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    in this chapter, you may need the User Maintenance Kit that was provided with your printer. ● Clean (recover) the printheads ● Align the printheads ● Front panel recommends reseating or replacing a printhead ● Replace a printhead ● Cannot insert a printhead ● Clean the electrical connections on
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    printer is kept turned on. However, you should clean the printheads if you are experiencing poor print quality and cannot resolve the issues by other methods. This ensures that there is fresh ink in the nozzles and helps to prevents nozzle clogs. If you have printed the printhead status plot (see
  • HP Latex 570 | User Guide - Page 153
    tab, then select Printhead alignment > Manual printhead alignment > Print. The printer prints 18 rows labelled from A to R. Inspect the print and write down the number of the straightest line in each row (for example, A:9). Patterns A, B, C, and D are used to align the HP Latex Optimizer. These
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    front panel or the Embedded Web Server. To enter the correction values in the front panel, press , then Image-quality maintenance > Align printheads > Manual printhead alignment > Enter correction values. Enter each value into the window labelled with the same letter as the corresponding pattern. To
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    position to the right. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices. Avoid touching pins, leads, or circuitry. 3. When the carriage has stopped moving, the front panel prompts you to open the printer window. 4. Locate the carriage on the right side of
  • HP Latex 570 | User Guide - Page 156
    5. Pull up and release the latch on top of the carriage. 6. Lift up the cover. This provides access to the printheads. 7. To remove a printhead, lift up the blue handle. 8. Using the blue handle, gently disengage the printhead. 150 Chapter 7 Hardware maintenance ENWW
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    for later use, reinstall the cap and plug, but never install a clear optimizer cap or white plug on a non-optimizer printhead. Optimizer printheads have clear caps and white plugs, while the other printheads have orange caps and plugs. Installing the wrong cap and plug can cause irrecoverable
  • HP Latex 570 | User Guide - Page 158
    is to be inserted. 4. Insert the new printhead into its correct slot in the carriage. CAUTION: Insert the printhead slowly and vertically, straight down. It can be damaged if you insert it too quickly, or at an angle, or if you rotate it as you insert it. 152 Chapter 7 Hardware maintenance ENWW
  • HP Latex 570 | User Guide - Page 159
    to press it down firmly but smoothly. You should hear a beep and see confirmation on the front-panel display that the printhead has been inserted. 6. Insert all of the other printheads that need to be installed, and close the carriage cover. 7. Make sure that the end of the latch catches the wire
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    confirms that all of the printheads are correctly inserted. The printer starts checking and preparing the printheads. The default routine process, when all printheads are changed, takes up to 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up
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    . Under these circumstances, HP recommends that you clean the electrical connections on the printhead. However, routine cleaning of the connections when no problems are apparent is not recommended. A carriage interconnect wiper is included with your printer in the User Maintenance Kit. Use this to
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    in the locating slot. 4. Close the carriage interconnect wiper, trapping the sponge in place. 5. Open the printhead carriage latch and extract the printhead that is causing the problem, as indicated on the front panel. See Replace a printhead on page 149. 156 Chapter 7 Hardware maintenance ENWW
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    away from you and towards the electrical contacts. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. CAUTION: If the carriage remains in the central part of the printer for more than 7 minutes, it attempts to return to its home position to
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    the printhead (unless the printhead is new). Avoid touching the upper set of electrical contacts. CAUTION: Do not touch the surface of the printhead that to allow both connectors to dry, replace the printhead into the printhead carriage. See Replace a printhead on page 149. 11. After completing the
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    a safe place to prevent the transfer of ink onto hands and clothing. If the front panel continues to show the Reseat or Replace message, replace the printhead or call your service representative. Replace the maintenance cartridge You should replace the maintenance cartridge when prompted to do so by
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    cartridge, remember that it is full of ink. Therefore: ● Wear gloves. ● Remove it carefully and horizontally to avoid splashing. ● Always handle and store the replaced maintenance cartridge upright. WARNING! Make sure that the printer wheels are locked (the brake lever is pressed down) to
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    . 8. When you have inserted the maintenance cartridge into the printer, close the door. NOTE: Before it can resume printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed. Cannot
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    which can affect the performance of the printer. The following procedure can also be found as a video here: http://www.hp.com/go/latex300/videos. 1. At the left cover. NOTE: 95% ethanol is not provided in the Maintenance Kit. CAUTION: Ethanol is highly flammable. Observe the manufacturer's safety
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    Press OK to confirm. Clean the encoder strip Cleaning the encoder strip is a vital part of the printer's maintenance and can clear a variety of system errors: ● 86:01 or 87:01 system errors and related mispositioning of the carriage assembly errors, such as the carriage bumping into the side of the
  • HP Latex 570 | User Guide - Page 170
    described in the User Guide. NOTE: When the message is displayed on the front panel, a silent warning message is added within the system error log '8:01'. This helps when reviewing the error log history. Cleaning procedure 1. At the front panel, press , then Preventive maintenance tasks > Clean scan
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    With the same 1 mm pin or tweezers, remove all remains of ink and substrate fibers inside the vacuum suction cups. 7. Reinstall the platen or ink collector. If you find ink stains on the back of your prints or have trouble with the substrate-advance sensor, continue with the following steps: 1. Use
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    dampen the used cloth with 95% ethanol to wipe the remaining dry ink deposits from the platen. NOTE: Dry ink deposits take longer to remove. NOTE: 95% ethanol is not provided in the User Maintenance Kit. CAUTION: Ethanol is highly flammable. Observe the manufacturer's safety precautions. CAUTION
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    70. 2. Turn off the printer and wait until it has cooled down. 3. Wipe the sensor with a cotton swab to remove wet ink. 4. Wipe the sensor with a cotton swab, slightly dampened with 95% ethanol, to remove dried ink. NOTE: 95% ethanol is not provided in the User Maintenance Kit. Please follow the
  • HP Latex 570 | User Guide - Page 174
    cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensation to evaporate. Service maintenance During the life of your printer, components that are used
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    . You can continue printing for quite some time, depending on your use of the printer. However, HP strongly recommends that you call your service representative and arrange for a service maintenance visit. The service engineer can then replace the worn parts on-site, which will prolong the life of
  • HP Latex 570 | User Guide - Page 176
    update from http://www.hp.com/go/latex560/support/ or http://www.hp.com/go/ latex570/support/ and store it on the USB flash drive. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the drive's root folder, and no other files. 2. Turn off the printer. 3. Connect the USB
  • HP Latex 570 | User Guide - Page 177
    any computer, see Check printer status on page 26. 2. In the Embedded Web Server, select the Setup tab and then Firmware update > Manual firmware update. 3. Follow the on-screen instructions to download the firmware file from http://www.hp.com/go/latex560/ support/ or http://www.hp.com/go/latex570
  • HP Latex 570 | User Guide - Page 178
    Contact HP Support (see When you need help on page 39), and check that what you want is available in your area. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. ● Order ink supplies ● Order accessories ● Disposal instructions 172
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    printer. Ink cartridges for HP Latex 560 printer, used as intermediate tanks for HP Latex 570 HP 831A 775 ml Black Latex Ink Cartridge HP 831B 775 ml Black Latex Ink Cartridge HP 831C 775 ml Black Latex Ink Cartridge HP 831A 775 ml Cyan Latex Ink Cartridge HP 831B 775 ml Cyan Latex Ink Cartridge HP
  • HP Latex 570 | User Guide - Page 180
    : see Printer models on page 2. Accessories Name HP Latex 300/500 Series User Maintenance Kit HP Latex 500 Series Wiper Roller HP Latex 300/500 Series Ink Collector HP Latex 500 Series Beacon HP Latex 500 Media Lifter Part number F0M59A T7U73A T7U74A T7U76A 2LY32 Disposal instructions HP provides
  • HP Latex 570 | User Guide - Page 181
    by the HP supplies recycling program: ● HP 831 Series 775 ml Latex Ink Cartridges ● HP 831 Series Latex Printheads ● HP recyclable large-format substrates HP 871 Series 3-liter Latex Ink Cartridges for the HP Latex 570 printer should be disposed of following the instructions on the cartridge
  • HP Latex 570 | User Guide - Page 182
    down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
  • HP Latex 570 | User Guide - Page 183
    Manual settings > IP address. 3. Enter the IP address that you wish to use, and press OK when finished. Cannot access the Embedded Web Server If you have not done so already, please read the instructions ● There may be a problem with the electrical power. If the printer is not performing and the
  • HP Latex 570 | User Guide - Page 184
    printhead needs cleaning. Check the printhead status on the front panel or through the Embedded Web Server. Clean or replace printheads if necessary. ● Does your image contain high-density black fills? That may increase printing time. See also Printer states on page 19. 178 Chapter 10 Troubleshoot
  • HP Latex 570 | User Guide - Page 185
    when you have sent an image to the printer. ● The printer displays an error message while printing, such as error 61:09 or 63:05. See Front-panel error codes on page 180. ● Your RIP stalls when transferring data. To solve a communication problem: ● Make sure that you have selected the correct
  • HP Latex 570 | User Guide - Page 186
    can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and recommends how to solve it. Front-panel error codes Under certain circumstances, a numeric error code appears on the front panel. Follow the advice
  • HP Latex 570 | User Guide - Page 187
    the electronic enclosures at the rear of the printer are properly ventilated. 4. Turn on the printer. Generic firmware error. Update the printer's firmware. See Firmware update on page 170. No AC signal detected in curing board 1. Turn off the printer and unplug both power cords. 2. Check that the
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    Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00 29:01 29.1:01 29.2:00 32:01 Recommendation Unable to move the maintenance cartridge along its whole path 1. Turn off the printer. 2. While the printer is off,
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    the problem persists, reduce the back tension of the substrate, from the front panel. Automatic pinchwheel-lifter current limit 1. Turn off the printer. 2. Clear any substrate jam. 3. Make sure there are no fibers entangled in the pinchwheels. 4. Restart the printer. ENWW Front-panel error codes
  • HP Latex 570 | User Guide - Page 190
    roll. If these are not the causes, try unloading and reloading the substrate. Printing with the ink collector is not available in this print mode. Generic firmware error. Update the printer's firmware. See Firmware update on page 170. It was impossible to stop the servo correctly before setting the
  • HP Latex 570 | User Guide - Page 191
    and replace them. See 1. Printhead status plot on page 112. Printer logs If you go to the front panel and press , then Setup > Printer logs, you can choose to display on the front panel a log of recent system errors, warnings, or printhead or ink cartridge events. ENWW Front-panel error codes 185
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    11 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 186 Chapter 11 Printer specifications ENWW
  • HP Latex 570 | User Guide - Page 193
    Functional specifications HP No. 831 ink supplies Printheads Ink cartridges Maintenance cartridge Cyan/black, yellow/magenta, light magenta/light cyan, and optimizer Yellow, black, magenta, light magenta, cyan, light cyan, and optimizer HP Latex 560 cartridges contain 775 ml of ink; HP Latex 570
  • HP Latex 570 | User Guide - Page 194
    ) 500 mm (19.7 in) (extra) NOTE: When the ink collector is in use, and you are using a print mode with more Printer physical specifications Weight (including stand) Width Depth Height Weight with packaging Width with packaging Depth with packaging Height with packaging HP Latex 560
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    , water from the atmosphere can condense on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the condensation to evaporate. Acoustic
  • HP Latex 570 | User Guide - Page 196
    problem, please see the relevant chapter in this guide. Problem Parameter Durability problems, ink sharpness Align printheads Clean substrate plot to select the best optimizer level. Disable More ink consumption Activate Consider trying a new roll if the wiper roller fails to solve the problem
  • HP Latex 570 | User Guide - Page 197
    Problem Parameter Disable the substrate-advance sensor and calibrate the substrate advance manually Black areas look hazy or image gloss Modify color separations and dark is not uniform color generation Number of passes Curing temperature Bleeding between inks or wicking into Align printheads
  • HP Latex 570 | User Guide - Page 198
    or ink cartridges. To reduce the generation of electrostatic charge in your body, try to avoid working in a carpeted area, keep your body movements to a minimum when handling ESD-sensitive devices, and avoid working in low-humidity environments. Firmware Software that controls your printer
  • HP Latex 570 | User Guide - Page 199
    over which the substrate passes while it is being printed on. PP Polypropylene. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the substrate, through a cluster of nozzles. PVC Polyvinyl Chloride. Substrate
  • HP Latex 570 | User Guide - Page 200
    of different substrate types. The printer normally performs this adjustment automatically, but may need to be recalibrated for substrates not supported by HP, or for an unusual ambient defects. Too little suction may also cause a substrate jam or damage the printheads. 194 Glossary ENWW
  • HP Latex 570 | User Guide - Page 201
    23 access 24 cannot access 177 ink system status 26 language 25 encoder strip clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate
  • HP Latex 570 | User Guide - Page 202
    replace 159 specification 187 maintenance, service 168 manuals 3 margins changing 19 specification 187 memory specifications 188 mobile app 20 N network configuration advanced 31 network troubleshooting 32 networks link speed 36 protocols 33 security settings 35 non-HP ink cartridges 132 O optimizer
  • HP Latex 570 | User Guide - Page 203
    -advance adjustment 116 substrate-advance check plot 116 substrate-advance sensor window clean 167 support services HP Customer Care 39 T take-up reel jam 89 using 72 TCP/IP settings 33 telephone number 40 telephone support 39 tiling 108 time before standby 14 turn the printer on/off 37 U units of
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HP Latex 500 Printer Series
User Guide