HP Mini 311-1028TU HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a
HP Mini 311-1028TU Manual
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- HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 1
: 574404-002 October 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 2
- HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 3
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 4
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 5
parts catalog Service tag Service tag 4-5 Computer feet 4-6 Battery 4-7 SIM 4-8 WLAN module 4-9 WWAN module 4-13 RTC battery 4-15 Expansion memory module 4-16 Hard drive 4-18 Keyboard 4-21 Top cover 4-24 Wireless button board 4-27 Power button board 4-28 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 6
recovery Backup and recovery in Windows 7 8-1 Overview 8-1 Creating recovery discs 8-2 Backing up your information 8-2 Performing a recovery 8-4 Backup and recovery in Windows XP 8-5 Overview 8-5 v Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 7
set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 8
Contents vii Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 9
3072-MB system RAM ■ Up to 1759-MB for 4096-MB system RAM (64 bit OS) Support for BD and HD-DVD playback with HD decode and DX10.1 support HP Mini 311 9 9 9 9 9 9 9 9 9 Compaq Mini 311 9 HP Pavilion dm1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 (Continued) Maintenance and Service Guide 1-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 10
MB total system memory (1024 on-board memory, dual-channel) Supports the following DDR3 configurations at 1066 MHz: ■ 5120-MB total Compaq Mini 311 9 HP Pavilion dm1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 (Continued) 1-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 11
external USB optical drive Serial ATA (SATA) Customer-accessible Supports no-optical-drive option Supports the following drives: ■ Blu-ray ROM with LightScribe DVD Pavilion dm1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 (Continued) Maintenance and Service Guide 1-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 12
11b/g WLAN module ■ 802.11b/g WLAN/ Bluetooth combo module Supports no-WLAN option 2 WLAN antennas built into the display assembly Integrated 9 9 Compaq Mini 311 9 HP Pavilion dm1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 (Continued) 1-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 13
32 ■ Windows 7 Starter 32 ■ Free DOS (Windows XP only) ■ Windows XP Home Service Pack 3 for ULCPC Program ■ Back on Track End-user replaceable parts: AC adapter Battery ( Product description Compaq Mini 311 9 HP Pavilion dm1 9 9 9 9 9 9 9 9 9 9 9 9 9 Maintenance and Service Guide 1-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 14
Product description 1-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 15
on. On: The webcam is in use. Captures still photographs and videos. ✎ To capture videos, you must install additional webcam software. Records sound. Maintenance and Service Guide 2-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 16
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 2-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 17
to turn off the computer. ✎ This describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Turns the wireless feature on or off but does not create a wireless connection. ✎ To establish a wireless connection, a wireless network - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 18
Start menu. Displays a shortcut menu for items beneath the pointer. Execute frequently used system functions when pressed in combination with the fn key. 2-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 19
integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ■ Off: All wireless devices are off. Maintenance and Service Guide 2-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 20
screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Scrolls up or down. 2-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 21
power source, the light stays off until the battery reaches a low battery level. Blinking: The hard drive or flash drive is being accessed. Maintenance and Service Guide 2-7 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 22
(microphone) jack (3) USB ports (2) (4) External monitor port (5) RJ-45 (network) jack Description Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MS/Pro) external VGA monitor or projector. Connects a network cable. 2-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 23
compatible digital or audio component. ✎ Depending on your computer model, the computer may include an HDMI port or a USB port at this location. Maintenance and Service Guide 2-9 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 24
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 2-10 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 25
, provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Component Product name Serial number (s/n) a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 27
use in the United States 580030-001 Top cover (includes TouchPad button board and cable, and TouchPad board and cable) 580057-001 (Continued) Maintenance and Service Guide 3-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 28
-DO WWAN module for use in the People's Republic of China 483377-003 UNDP HSPA EV-DO WWAN mini module 531993-001 (Continued) 3-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 29
, and Zimbabwe 518436-002 Intel WiFi Link 5100 802.11b/g WLAN module for use in Pakistan, Russia, and the Ukraine 482957-001 (Continued) Maintenance and Service Guide 3-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 30
, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe Spare part number 518434-002 (Continued) 3-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 31
, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 504593-004 (Continued) Maintenance and Service Guide 3-7 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 32
-001 580019-002 591370-001 591250-001 580018-001 580018-002 591369-001 584513-001 580024-001 580023-001 580056-001 580029-001 3-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 33
Display enclosure: For use with the HP Mini For use with the HP Mini that includes WWAN For use with the Compaq Mini Maintenance and Service Guide Spare part number 580010-001 580015-001 587312-001 580001-001 580003-001 580004-001 580005-001 580009-001 580008-001 580013-001 3-9 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 34
490371-061 490371-291 490371-AR1 490371-AD1 490371-111 490371-AB1 490371-AA1 490371-031 490371-001 580062-001 580063-001 3-10 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 35
with the HP Mini and Compaq Mini in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands (Continued) Maintenance and Service Guide 3-11 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 36
, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe (Continued) 3-12 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 37
display assembly with 2 WWAN antennas for use with the Compaq Mini (includes webcam, microphone, 2 WLAN antenna transceivers and cables, nameplate, and logo) (Continued) Maintenance and Service Guide 3-13 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 38
Japan (includes keyboard cable) Keyboard for use in Taiwan (includes keyboard cable) Keyboard for use in South Korea (includes keyboard cable) (Continued) 3-14 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 39
, 7200-rpm hard drive 160-GB, 5400-rpm hard drive for use with the HP Pavilion in systems that include a WWAN module (Continued) Maintenance and Service Guide 3-15 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 40
a WWAN module Power connector (includes cable) Multi board for use with the HP Pavilion (includes USB and RJ-45 ports, and cable) 3-16 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 41
plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 42
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 43
grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 44
resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages ■ Nonconductive plastic bags, tubes, or mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 45
servicing the computer. Make special note of each screw size and location during removal and replacement. Service provided on the service tag. Item service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 46
shown in the following illustration. Description Rubber Feet Kit (includes 5 rubber device feet and 8 display bezel screw covers) Spare part number 580062-001 4-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 47
release latches 1 to release the battery. 3. Remove the battery 2. Install the battery by inserting it into the battery bay until you hear a click. Maintenance and Service Guide 4-7 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 48
the SIM slot. 2. Remove the SIM 2 from the computer. Install the SIM by inserting it into the SIM slot until you hear a click. 4-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 49
802.11b/g WLAN module for use with the HP Mini and Compaq Mini only 482957-001 in Pakistan, Russia, and the Ukraine (Continued) Maintenance and Service Guide 4-9 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 50
, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 518434-002 4-10 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 51
warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Position the computer with the front toward you. 2. Loosen the 2 cover is available using spare part number 580056-001. Maintenance and Service Guide 4-11 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 52
a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module. 4-12 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 53
warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Position the computer with the front toward you. 2. Disconnect the WWAN antenna of the WWAN module into the WWAN module slot. Maintenance and Service Guide 4-13 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 54
Removal and replacement procedures Reverse this procedure to install the WWAN module. 4-14 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 55
battery cable 1 from the system board. 3. Slide the RTC battery 2 directly back to remove it. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4-15 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 56
it out of the memory module slot. ✎ Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. 4-16 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 57
Removal and replacement procedures Reverse this procedure to install an expansion memory module. Maintenance and Service Guide 4-17 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 58
. 2. Disconnect the hard drive connector 1. 3. Grasp the Mylar tab 2 in the hard drive bay, and then lift it up at an angle. 4-18 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 59
4. Remove the hard drive 3 from the hard drive bay. Removal and replacement procedures Maintenance and Service Guide 4-19 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 60
. d. Lift the bracket 4 straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. 4-20 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 61
-B31 580030-131 580030-251 580030-171 280030-AD1 580030-071 580030-BG1 580030-AB1 580030-281 580030-141 580030-031 580030-001 Maintenance and Service Guide 4-21 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 62
the keyboard: 1. Position the computer with the front toward you. 2. Remove the 4 Phillips PM2.0×7.0 screws that secure the keyboard to the computer. 4-22 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 63
cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-23 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 64
.0×12.0 screws 1 and the 3 Phillips PM2.0×7.0 screws 2, located under the rubber device feet, that secure the top cover to the base enclosure. 4-24 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 65
1 b. TouchPad cable 2 c. TouchPad button board cable 3 d. WLAN button cable 4 5. Remove the 4 Phillips PM2.0×7.0 screws that secure the top cover to the base enclosure. Maintenance and Service Guide 4-25 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 66
Removal and replacement procedures 6. Lift the rear edge 1 of the top cover until it detaches from the base enclosure. 7. Remove the top cover 2 by lifting it straight up. Reverse this procedure to install the top cover. 4-26 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 67
secures the wireless button board to the top cover. 3. Remove the wireless button board 2. Reverse this procedure to install the wireless button board. Maintenance and Service Guide 4-27 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 68
the power button board to the top cover. 3. Remove the power button board 2. Reverse this procedure to install the power button board. 4-28 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 69
2 Phillips PM2.0×7.0 screws 2 that secure the speaker assembly to the base enclosure. 4. Remove the speaker assembly 3. Reverse this procedure to install the speakers. Maintenance and Service Guide 4-29 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 70
the digital media assembly to the base enclosure. 4. Remove the digital media assembly 3. Reverse this procedure to install the digital media assembly. 4-30 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 71
"WWAN module" on page 4-13). 8. Remove the keyboard (see "Keyboard" on page 4-21). 9. Remove the top cover (see "Top cover" on page 4-24). Maintenance and Service Guide 4-31 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 72
/microphone cable 1 from the system board. 4. Remove the wireless antenna cables from the clips 2 and routing channel built into the base enclosure. 4-32 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 73
display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. bezel until the bezel disengages from the display enclosure. c. Remove the display bezel 5. Maintenance and Service Guide 4-33 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 74
display panel: a. Remove the 6 Phillips PM2.0×4.0 screws 1 that secure the display hinge brackets to the display panel. b. Remove the display hinge brackets 2. 4-34 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 75
replace the display panel/webcam/microphone cable: a. Turn the display panel upside down, with the bottom edge toward you. b. Lift the adhesive support strip 1 that secures the display panel/webcam/microphone cable to the display panel. c. Disconnect the display panel/webcam/microphone cable 2 from - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 76
of the display enclosure, and remove the wireless antenna transceivers and cables. Reverse this procedure to reassemble and install the display assembly. 4-36 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 77
2 that secure the multi board to the base enclosure. 3. Remove the multi board 3 and cable. Reverse this procedure to install the multi board. Maintenance and Service Guide 4-37 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 78
connector (see "Power connector" on page 4-41) ■ Fan (see "Fan" on page 4-42) ■ Heat sink (see "Heat sink assembly" on page 4-43) 4-38 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 79
enclosure. 2. Release the power connector 2 from the base enclosure. 3. Remove the Phillips PM2.0×4.0 screw that secures the system board to the base enclosure. Maintenance and Service Guide 4-39 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 80
Removal and replacement procedures 4. Lift the right side of the system board 1 until it rests at an angle. 5. Remove the system board 2 by sliding it away from the base enclosure at an angle. Reverse this procedure to install the system board. 4-40 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 81
power connector: 1. Disconnect the power connector cable from the system board. 2. Remove the power connector. Reverse this procedure to install the power connector. Maintenance and Service Guide 4-41 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 82
the 2 Phillips PM2.0×4.0 screws 2 that secure the fan to the system board. 3. Remove the fan 3. Reverse this procedure to install the fan. 4-42 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 83
4-24) e. Display assembly (see "Display assembly" on page 4-31) f. System board (see "System board" on page 4-38) g. Fan (see "Fan" on page 4-42) Maintenance and Service Guide 4-43 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 84
sink are removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ■ Thermal pads are used on the MCP79 chip 3 and the heat sink section 4 that services it. Replacement thermal material is included with all system board and heat sink assembly spare part kits - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 85
sink section 2 that services it. ■ Thermal pads are used on the Intel GS45 (8W) chip 3 and the heat sink section 4 that services it. ■ Thermal pads are used on the Southbridge ICH9M chip 5 and the heat sink section 6 that services it. Replacement thermal - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 86
Removal and replacement procedures 4-46 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 87
. Navigating and selecting in Setup Utility Because Setup Utility is not operating system-based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, information while Setup Utility is open, press f1. Maintenance and Service Guide 5-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 88
the arrow keys to select Exit > Exit Discarding Changes, and then press enter. After either choice, the computer restarts in your operating system. 5-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 89
. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System Information Security menu Select Administrator Password Power-On test on the hard drive. Run a diagnostic test on the system memory. Maintenance and Service Guide 5-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 90
Setup Utility System Configuration menu Select Language support Virtualization Technology (select models only) LAN power saving Boot Options To do this Change the Setup Utility is displayed. ❐ USB Floppy ❐ USB Hard drive ❐ USB CD/DVD ROM Drive ❐ Network adapter 5-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 91
to 40,000 ft ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 92
(typical) 7.0 in 11.2 in 13.3 in 0.1875 × 0.1875 mm 1366 × 768 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120°/-40° vertical (typical) 6-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 93
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 94
,800 KB/sec 10,800 KB/sec 8,100 KB/sec 5,400 KB/sec 5,400 KB/sec 6,750 KB/sec 8.5 GB 8.5 GB Tray loading 6-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 95
KB/sec 10,800 KB/sec 8,100 KB/sec 5,400 KB/sec 5,400 KB/sec 6,750 KB/sec 50.0 GB 8.5 GB Tray loading Maintenance and Service Guide 6-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 96
function Base memory Video memory Video BIOS System BIOS Extended memory (based on memory installed) PCI bus High-precision event timer PCI bus 6-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 97
infrared or the serial port may assert IRQ3 or IRQ4. ✎ For operating systems after Windows 2000, APIC (Advanced programming interrupt controller) is used. Maintenance and Service Guide 6-7 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 98
interrupt controller Program interrupt controller Program interrupt controller Program interrupt controller Motherboard resources Program interrupt controller Program interrupt controller Program interrupt controller (Continued) 6-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 99
Mobile Intel 4 Series express chipset family ICH9M-E/M SATA AHCI controller ICH9M-E/M SATA AHCI controller Motherboard resources Motherboard resources Motherboard resources Motherboard resources Specifications Maintenance and Service Guide 6-9 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 100
Specifications 6-10 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 101
7 Screw listing This chapter provides specification and reference information for the screws used in the computer. The screws listed in this chapter are available in the Screw Kit, spare part number 580063-001. Maintenance and Service Guide 7-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 102
Screw listing Phillips PM2.0×4.0 screw Color Black Quantity 18 Length 4.0 mm Thread 2.0 mm Where used: One screw that secures the WLAN module to the system board Head diameter 4.5 mm Where used: 2 screws that secure the WWAN module to the system board 7-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 103
Where used: One screw that secures the wireless button board to the top cover Screw listing Where used: One screw that secures the power button board to the top cover Where used: One screw that secures the digital media assembly to the base enclosure Maintenance and Service Guide 7-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 104
display panel to the display enclosure Where used: 2 screws that secure the fan to the system board (HP Mini and Compaq Mini models) 7-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 105
Where used: 2 screws that secure the fan to the system board (HP Pavilion models) Screw listing Maintenance and Service Guide 7-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 106
Screw listing Phillips PM2.0×5.0 screw Color Black Quantity 2 Length 5.0 mm Thread 2.0 mm Where used: 2 screws that secure the multi board to the base enclosure Head diameter 4.5 mm 7-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 107
Phillips PM2.0×6.0 captive screw Screw listing Color Black Quantity 7 Length 6.0 mm Thread 2.0 mm Head diameter 5.0 mm Where used: 2 captive screws that secure the accessory compartment cover to the computer (screws are secured to the cover by C-clips) Maintenance and Service Guide 7-7 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 108
Screw listing Where used: 5 captive screws that secure the heat sink to the system board (screws are secured to the heat sink by C-clips) (HP Mini and Compaq Mini models) 7-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 109
Screw listing Where used: 5 captive screws that secure the heat sink to the system board (screws are secured to the heat sink by C-clips) (HP Pavilion models) Maintenance and Service Guide 7-9 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 110
Screw listing Phillips PM2.0×7.0 screw Color Black Quantity 19 Length 7.0 mm Thread 2.0 mm Where used: 4 screws that secure the keyboard to the base enclosure Head diameter 4.5 mm Where used: 3 screws that secure the top cover to the base enclosure 7-10 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 111
Where used: 4 screws that secure the top cover to the base enclosure Screw listing Where used: 2 screws that secure the speaker assembly to the base enclosure Maintenance and Service Guide 7-11 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 112
Screw listing Where used: 4 screws that secure the display assembly to the base enclosure Where used: One screw that secures the power connector to the base enclosure Where used: 1 screw that secures the system board to the base enclosure 7-12 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 113
Phillips PM2.0×12.0 screw Screw listing Color Black Quantity 2 Length 12.0 mm Thread 2.0 mm Where used: 2 screws that secure the top cover to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-13 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 114
Screw listing Phillips PM3.0×4.0 screw Color Silver Quantity 4 Length 4.0 mm Thread 3.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive Head diameter 5.0 mm 7-14 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 115
-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window. Maintenance and Service Guide 8-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 116
1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. Backing up your information As you add new software and data files, you should back up your these steps: 1. Display the screen. 2. Copy the screen: 8-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 117
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. ✎ Windows includes the User Account utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you and Service Guide 8-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 118
for which you want to create a restore point. 5. Click Create. 6. Follow the on-screen instructions. Restore to a previous date or time To revert to a restore point (created at a previous optical drive and restart the computer. 3. Follow the on-screen instructions. 8-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 119
backups ■ Creating recovery points ■ Recovering information ✎ For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print . ■ Back up templates stored in their associated programs. Maintenance and Service Guide 8-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 120
Select Start > All Programs > Accessories > System Tools > Backup. 2. Follow the on-screen instructions. Performing a recovery In case of system failure or instability, the computer provides the following tools to system and programs installed at the factory. 8-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 121
instructions. ✎ For additional information on initiating a recovery in Windows, perform a search for this topic in Help and Support not installed by HP must be manually reinstalled. To recover your operating system the computer. 5. Follow the on-screen instructions to install the operating system. 6. - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 122
Backup and recovery 8-8 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 123
9 Connector pin assignments Audio-out (headphone)/Audio-in (microphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 9-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 124
analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 9-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 125
data 0 shield TMDS data 0TMDS clock+ TMDS clock shield TMDS clockCEC No connect DDC clock DDC data Ground +5V power Hot plug detect Maintenance and Service Guide 9-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 126
Connector pin assignments RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin 1 2 3 4 9-4 Signal +5 VDC Data Data + Ground Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 127
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 128
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 10-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 129
site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 130
disengages from the display assembly. 3. Remove the display bezel 3. 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 11-2 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 131
1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Maintenance and Service Guide 11-3 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 132
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 133
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 134
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 135
network jack 9-4 RJ-11 jack 9-4 RJ-45 jack 9-4 USB port 9-4 connectors, service considerations 4-1 D Diagnostics menu 5-3 diskette drive, product description 1-3 display assembly removal 4- 3-14, 4-31 display hinges, removal 4-34 display inverter, removal 11-2 Maintenance and Service Guide Index-1 - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 136
spare part numbers 3-4, 3-14, 3-16, 4-16 memory, product description 1-2 microphone locations 2-1 product description 1-3 microphone jack, connector pinout 9-1 model name 3-1, 4-5 modem jack connector pinout 9-4 Maintenance and Service Guide - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 137
description 1-4 processor, product description 1-1 product description audio 1-3 chipset 1-1 diskette drive 1-3 display panel 1-2 Maintenance and Service Guide Index Ethernet 1-3 external media card 1-4 graphics 1-1 hard drive 1-2 keyboard 1-4 memory 1-2 microphone 1-3 modem 1-3 operating system - HP Mini 311-1028TU | HP Pavilion dm1 HP Mini 311 Compaq Mini 311 - Maintenance a - Page 138
2-5 wireless, product description 1-4 WLAN module removal 4-9 spare part numbers 3-5, 3-11, 3-12, 3-13, 4-9 workstation guidelines 4-3 WWAN module removal 4-13 spare part numbers 3-4, 4-13 Index-4 Maintenance and Service Guide
HP Pavilion dm1
HP Mini 311
Compaq Mini 311
Maintenance and Service Guide
Document Part Number: 574404-002
October 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.