HP Network Scanjet 5 HP Network ScanJet 5 Scanner - Administrator's Guide - Page 46

Error Message, Error Description, Actions

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Error Message Error Description 13 The control panel is working but Internal Error something is wrong with the Communication Error connection. Actions Check if the cable connecting the control panel is properly plugged-in. Power cycle the scanner. 14 Internal Error Control Panel Error The control panel LCD is not working. 15 There is a connection problem Internal Error with the scanner. HP Network ScanJet 5 halted If the error persists, call HP Support Service. Power cycle the scanner. If the problem persists, call HP Support Services. Power cycle the scanner. Check if all cables are properly plugged in. If the problem persists, call HP Support Service. 16 Internal Error Internal Memory Error Internal memory error. Power cycle the scanner. If the problem persists, call HP Support Service. 65-66 Bad internal behavior. Internal Error HP Network ScanJet 5 halted Power cycle the scanner. If the problem persists, call HP Support Service. 70, 71, 72 Internal Error Configuration Error The internal configuration information is not accessible Try to reconfigure the scanner. If the problem persists, call HP Support Service. 73 Internal Error Internal Disk Error. Press any key... The internal message information You can continue to use the for the language you've chosen scanner, which will display the cannot be accessed. messages in English. Try to change the scanner language. If the problem persists, call HP Support Service. 46 Troubleshooting and Error Messages EN

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Error Message
Error Description
Actions
13
Internal Error
Communication Error
The control panel is working but
something is wrong with the
connection.
Check if the cable connecting the
control panel is properly plugged-in.
Power cycle the scanner.
If the error persists, call HP
Support Service.
14
Internal Error
Control Panel Error
The control panel LCD is not
working.
Power cycle the scanner.
If the problem persists, call HP
Support Services.
15
Internal Error
HP Network ScanJet
5 halted
There is a connection problem
with the scanner.
Power cycle the scanner.
Check if all cables are properly
plugged in.
If the problem persists, call HP
Support Service.
16
Internal Error
Internal Memory
Error
Internal memory error.
Power cycle the scanner.
If the problem persists, call HP
Support Service.
65-66
Internal Error
HP Network ScanJet
5 halted
Bad internal behavior.
Power cycle the scanner.
If the problem persists, call HP
Support Service.
70, 71, 72
Internal Error
Configuration Error
The internal configuration
information is not accessible
Try to reconfigure the scanner
.
If the problem persists, call HP
Support Service.
73
Internal Error
Internal Disk Error.
Press any key...
The internal message information
for the language you’ve chosen
cannot be accessed.
You can continue to use the
scanner, which will display the
messages in English.
Try to change the scanner
language.
If the problem persists, call HP
Support Service.
46
Troubleshooting and Error Messages
EN