HP Network Scanjet 5 HP Network ScanJet 5 Scanner - Administrator's Guide - Page 61

Administrative Software Troubleshooting

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Administrative Software Troubleshooting This section contains some solutions to problems you may encounter when configuring the HP Network ScanJet 5 scanner in the HP JetAdmin software. A new HP Network ScanJet 5 scanner does not appear on the HP JetAdmin software main window. If you are connected to a new, configured network scanner on the LAN, select Refresh from the HP JetAdmin software View menu (or use the [F5] key). The new scanner should automatically appear in the HP JetAdmin software main screen. If it does not appear, check the following: • Make sure your desktop and the scanner are not isolated. • Make sure that the desktop in which the HP JetAdmin software is running is configured with the same network protocols (at least one) that were configured through the scanner's control panel during setup. Your network environment doesn't appear on the available list in the network environment window. • Make sure your desktop is not isolated. • Make sure that at least one supported server is running on the network. • Make sure that you have supervisor privileges in the network environment. • Make sure the same protocol required to support the network environment is configured at the scanner control panel. No users appear in the Users configuration page. • Make sure your desktop is not isolated. • Make sure that at least one supported server is running on the network. • Make sure that you have supervisor privileges on the server in which the users are configured. • If you cannot add a specific user listed in the Available Users box, make sure the HP Network Scanner Service (daemon) has been correctly installed on the server. • Make sure the same protocol required to support the network environment is configured at the scanner control panel. 4 Troubleshooting EN Troubleshooting and Error Messages 61

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Administrative Software Troubleshooting
This section contains some solutions to problems you may encounter
when configuring the HP Network ScanJet 5 scanner in the HP
JetAdmin software.
A new HP Network ScanJet 5 scanner does not appear on the HP
JetAdmin software main window.
If you are connected to a new, configured network scanner on the LAN,
select Refresh from the HP JetAdmin software View menu (or use the
[F5]
key).
The new scanner should automatically appear in the HP
JetAdmin software main screen. If it does not appear, check the
following:
•
Make sure your desktop and the scanner are not isolated.
•
Make sure that the desktop in which the HP JetAdmin software is
running is configured with the same network protocols (at least one) that
were configured through the scanner’s control panel during setup.
Your network environment doesn’t appear on the available list in
the network environment window.
•
Make sure your desktop is not isolated.
•
Make sure that at least one supported server is running on the network.
•
Make sure that you have supervisor privileges in the network
environment.
•
Make sure the same protocol required to support the network
environment is configured at the scanner control panel.
No users appear in the Users configuration page.
•
Make sure your desktop is not isolated.
•
Make sure that at least one supported server is running on the network.
•
Make sure that you have supervisor privileges on the server in which the
users are configured.
•
If you cannot add a specific user listed in the Available Users box, make
sure the HP Network Scanner Service (daemon) has been correctly
installed on the server.
•
Make sure the same protocol required to support the network
environment is configured at the scanner control panel.
4
Troubleshooting
EN
Troubleshooting and Error Messages
61