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HP Officejet 7610 User Guide - Page 68

Solve a problem, HP support - scanning troubleshooting

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8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve memory device problems • Solve network problems • Configure your firewall software to work with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Uninstall and reinstall the HP software • Clear jams HP support If you have a problem, follow these steps: 1. Check the documentation that came with the printer. 2. Visit the HP online support web site at www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. If you still encouter the problems, do one of the following support services: • Obtain electronic support • HP support by phone 64 Solve a problem

Section	Page
Contents	5
Get started	12
Accessibility	12
HP EcoSolutions (HP and the Environment)	12
Manage Power	13
Optimize Printing Supplies	13
Understand the printer parts	13
Front view	14
Printing supplies area	14
Back view	15
Use the printer control panel	15
Overview of buttons and lights	15
Control panel display icons	16
Change printer settings	17
Select the mode	17
To select a different mode	17
To change settings for a mode	17
Change the printer settings	17
HP Digital Solutions	17
HP Digital Scan (Scan to computer and Scan to Email)	17
HP Digital Fax (Fax to PC and Fax to Mac)	18
Select print paper	18
Recommended papers for printing and copying	18
Recommended papers for photo printing	19
Tips for selecting and using paper	19
Load an original on the scanner glass	20
Load an original in the automatic document feeder (ADF)	20
Load paper	21
Load standard-size paper	21
Load envelopes	22
Load cards and photo paper	23
Load custom-size paper	23
Insert a memory device	24
Install the accessories	24
Install the automatic two-sided printing accessory (duplexer)	24
Turn on accessories in the printer driver	24
To turn on accessories (Windows)	25
To turn on accessories on (Mac OS X)	25
Maintain the printer	25
Clean the scanner glass	25
Clean the exterior	26
Clean the automatic document feeder	26
Restore factory defaults	26
Update the printer	27
Update the printer using the embedded web server	27
Update the printer using the printer control panel	27
Open the HP printer software (Windows)	27
Turn the printer off	27
Print	29
Print documents	29
Print documents (Windows)	29
Print documents (Mac OS X)	30
Print brochures	30
Print brochures (Windows)	30
Print brochures (Mac OS X)	30
Print on envelopes	31
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	31
Print photos	31
Print photos on photo paper (Windows)	32
Print photos on photo paper (Mac OS X)	32
Print photos from a memory device	33
Print on special and custom-sized paper	33
Print on special or custom-sized paper (Mac OS X)	33
Set up custom sizes (Mac OS X)	33
Print borderless documents or photos	34
Print borderless documents or photos (Windows)	34
Print borderless documents or photos (Mac OS X)	34
Print on both sides (duplexing)	35
Perform two-sided printing (Windows)	35
Perform two-sided printing (Mac OS X)	35
Scan	36
Scan an original	36
Scan to a computer	36
Scan an original to a computer from the printer control panel	36
Scan an original to a computer from HP printer software	36
Scan to a memory device	37
Scan to Email	37
Scan using Webscan	38
Scanning documents as editable text	38
To scan documents as editable text	38
Guidelines for scanning documents as editable text	39
Copy	40
Copy documents	40
Change copy settings	40
Save copy settings	41
Fax	42
Send a fax	42
Send a standard fax	42
Send a standard fax from the computer	43
Send a fax manually from a phone	43
Send a fax using monitor dialing	44
Send a fax from memory	44
Schedule a fax to send later	45
Send a fax to multiple recipients	46
Send a fax in Error Correction Mode	46
Receive a fax	46
Receive a fax manually	47
Set up backup fax	47
Reprint received faxes from memory	48
Poll to receive a fax	48
Forward faxes to another number	48
Set the paper size for received faxes	49
Set automatic reduction for incoming faxes	49
Block unwanted fax numbers	49
Add numbers to the junk fax list	50
Remove numbers from the junk fax list	50
Print a Junk Fax Report	50
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	50
Fax to PC and Fax to Mac requirements	51
Activate Fax to PC and Fax to Mac	51
Modify Fax to PC and Fax to Mac settings	51
Set up speed-dial entries	52
Set up and change speed-dial entries	52
Set up and change group speed-dial entries	52
Delete speed-dial entries	53
Print a list of speed-dial entries	53
Change fax settings	53
Configure the fax header	53
Set the answer mode (Auto answer)	54
Set the number of rings before answering	54
Change the answer ring pattern for distinctive ring	54
Set the dial type	55
Set the redial options	55
Set the fax speed	55
Set the fax sound volume	56
Fax and digital phone services	56
Fax over Internet Protocol	56
Use reports	57
Print fax confirmation reports	57
Print fax error reports	58
Print and view the fax log	58
Clear the fax log	58
Print the details of the last fax transaction	59
Print a Caller ID Report	59
View the Call History	59
Web Services	60
What are Web Services?	60
HP ePrint	60
Printer Apps	60
Set up Web Services	60
Set up Web Services using the printer control panel	61
Set up Web Services using the embedded web server	61
Set up Web Services using the HP printer software	61
Use Web Services	62
HP ePrint	62
Print using HP ePrint	62
Find the printer's email address	62
Turn off HP ePrint	63
Printer Apps	63
Use Printer Apps	63
Manage Printer Apps	63
Turn off Printer Apps	63
Remove Web Services	63
Work with ink cartridges	64
Information on ink cartridges and the printhead	64
Check the estimated ink levels	64
Print when one or more ink cartridges are depleted	65
Replace the ink cartridges	65
Store printing supplies	66
Anonymous usage information storage	66
Solve a problem	68
HP support	68
Obtain electronic support	69
HP support by phone	69
Before you call	69
Phone support period	69
Telephone support numbers	70
After the phone support period	71
General troubleshooting tips and resources	71
Solve printer problems	71
The printer shuts down unexpectedly	71
The printer is making some unexpected noises	71
Alignment fails	72
The printer is not responding (nothing prints)	72
The printer prints slowly	72
Blank or partial page printed	73
Something on the page is missing or incorrect	74
Placement of the text or graphics is wrong	74
Print quality troubleshooting	75
Solve paper-feed problems	79
Solve copy problems	80
No copy came out	80
Copies are blank	80
Documents are missing or faded	81
Size is reduced	81
Copy quality is poor	81
Copy defects are apparent	81
The printer prints half a page, then ejects the paper	82
Paper mismatch	82
Solve scan problems	82
Scanner did nothing	82
Scan takes too long	83
Part of the document did not scan or text is missing	83
Text cannot be edited	83
Error messages appear	84
Scanned image quality is poor	84
Scan defects are apparent	85
Solve fax problems	85
The fax test failed	86
Solve problems using Web Services and HP websites	95
Solve problems using Web Services	95
Solve problems using HP websites	95
Solve memory device problems	96
The printer cannot read the memory device	96
The printer cannot read photos on the memory device	96
Solve network problems	96
Solve Ethernet network problems	96
Solve wireless problems	97
Basic wireless troubleshooting	97
Advanced wireless troubleshooting	98
After resolving the problems	102
Reset the Printer Network Settings	102
Configure your firewall software to work with the printer	103
Solve printer management problems	103
Embedded web server cannot be opened	104
Troubleshoot installation issues	104
Hardware installation suggestions	104
HP software installation suggestions	105
Understand the Printer Status Report	105
Understand the network configuration page	106
Printhead maintenance	108
Clean the printhead	108
Align the printhead	109
Uninstall and reinstall the HP software	110
Clear jams	110
Clear paper jams	110
Avoid paper jams	112
Technical information	113
Warranty information	113
Hewlett-Packard limited warranty statement	114
Ink cartridge warranty information	114
Printer specifications	116
Physical specifications	116
Product features and capacities	116
Processor and memory specifications	117
System requirements	117
Network protocol specifications	117
Embedded web server specifications	117
Paper specifications	117
Understand specifications for supported paper	117
Set minimum margins	120
Guidelines for printing on both sides of a page	121
Print resolution	121
Copy specifications	121
Fax specifications	122
Scan specifications	122
Web Services specifications	122
HP ePrint	122
Printer Apps	123
HP website specifications	123
Environmental specifications	123
Electrical specifications	123
Acoustic emission specifications	123
Memory device specifications	123
USB flash drives	123
Regulatory information	125
Regulatory Model Number	125
FCC statement	126
Notice to users in Korea	126
VCCI (Class B) compliance statement for users in Japan	126
Notice to users in Japan about the power cord	127
Noise emission statement for Germany	127
GS Declaration (Germany)	127
Notice to users of the U.S. telephone network: FCC requirements	128
Notice to users of the Canadian telephone network	129
Notice to users in the European Economic Area	130
Notice to users of the German telephone network	130
Australia wired fax statement	130
European Union Regulatory Notice	130
Regulatory information for wireless products	131
Exposure to radio frequency radiation	132
Notice to users in Brazil	132
Notice to users in Canada	132
Notice to users in Taiwan	133
Notice to users in Mexico	133
Notice to users in Japan	133
Environmental product stewardship program	134
Paper use	134
Plastics	134
Material safety data sheets	134
Recycling program	134
HP inkjet supplies recycling program	134
Disposal of waste equipment by users in private households in the European Union	135
Power consumption	135
Chemical Substances	136
Battery information	136
Battery disposal in Taiwan	136
Attention California users	136
Battery disposal in the Netherlands	136
RoHS notices (China only)	137
RoHS notices (Ukraine only)	137
Third-party licenses	138
HP supplies and accessories	147
Order printing supplies online	147
Supplies	147
Ink cartridges	147
HP paper	148
Additional fax setup	149
Set up faxing (parallel phone systems)	149
Select the correct fax setup for your home or office	150
Case A: Separate fax line (no voice calls received)	151
Case B: Set up the printer with DSL	152
Case C: Set up the printer with a PBX phone system or an ISDN line	153
Case D: Fax with a distinctive ring service on the same line	154
Case E: Shared voice/fax line	155
Case F: Shared voice/fax line with voice mail	156
Case G: Fax line shared with computer modem (no voice calls received)	156
Set up the printer with a computer dial-up modem	157
Set up the printer with a computer DSL/ADSL modem	157
Case H: Shared voice/fax line with computer modem	159
Shared voice/fax with computer dial-up modem	159
Shared voice/fax with computer DSL/ADSL modem	160
Case I: Shared voice/fax line with answering machine	162
Case J: Shared voice/fax line with computer modem and answering machine	163
Shared voice/fax line with computer dial-up modem and answering machine	163
Shared voice/fax line with computer DSL/ADSL modem and answering machine	165
Case K: Shared voice/fax line with computer dial-up modem and voice mail	166
Serial-type fax setup	168
Test fax setup	168
Network setup	169
Set up the printer for wireless communication	169
Before you begin	169
Set up the printer on your wireless network	170
Set up the printer using the HP printer software	170
Set up the printer using the Wireless Setup Wizard	170
Set up the printer using WiFi Protected Setup (WPS)	170
Set up the printer using the embedded web server (EWS)	171
Change the connection type	171
Change from an Ethernet connection to a wireless connection	171
Change from a USB connection to a wireless connection	172
Change from a wireless connection to a USB or Ethernet connection	172
Test the wireless connection	172
Guidelines for ensuring wireless network security	172
Overview of security settings	173
Add hardware addresses to a wireless router (MAC filtering)	173
Other wireless security guidelines	173
Guidelines for reducing interference on a wireless network	174
Change basic network settings	174
View and print network settings	174
Turn the wireless radio on and off	174
Change advanced network settings	174
Set link speed	174
View IP settings	175
Change IP settings	175
Reset network settings	175
HP wireless direct printing	175
Turn on HP wireless direct printing	176
Print from a wireless-capable mobile device	176
Print from a wireless-capable computer	176
Print from a wireless-capable computer (Windows)	176
Print from a wireless-capable computer (Mac OS X)	177
Printer management tools	178
Toolbox (Windows)	178
HP Utility (Mac OS X)	178
Embedded web server	178
About cookies	179
To open the embedded web server	179