9
Printer management tools
.............................................................................................................................
115
Toolbox (Windows)
...........................................................................................................................
116
Open the Toolbox
............................................................................................................
116
HP Utility (OS X)
...............................................................................................................................
117
Embedded web server
.....................................................................................................................
118
About cookies
..................................................................................................................
118
Open the embedded web server
.....................................................................................
118
10
Solve a problem
..........................................................................................................................................
121
HP support
.......................................................................................................................................
122
Register printer
................................................................................................................
122
Support process
...............................................................................................................
122
Obtain electronic support
.................................................................................................
122
HP support by phone
.......................................................................................................
123
Before you call
................................................................................................
123
Phone support period
......................................................................................
123
Support phone numbers
..................................................................................
123
After the phone support period
........................................................................
123
Get help from the printer control panel
.............................................................................................
124
Understand printer reports
...............................................................................................................
125
Printer status report
.........................................................................................................
125
Network configuration page
.............................................................................................
126
Solve printer problems
.....................................................................................................................
129
The printer shuts down unexpectedly
..............................................................................
129
Printhead alignment fails
.................................................................................................
129
Paper-feed problems
.......................................................................................................
129
The printer cannot read the memory device
....................................................................
130
Solve printing problems
....................................................................................................................
131
Solve copy problems
........................................................................................................................
135
Copies are blank or faded
................................................................................................
135
Size is reduced
................................................................................................................
135
Copy quality is poor
.........................................................................................................
135
Solve scan problems
........................................................................................................................
137
Scanner did nothing
.........................................................................................................
137
Scan takes too long
.........................................................................................................
137
Part of the document did not scan or text is missing
.......................................................
137
Text cannot be edited
......................................................................................................
138
Scanned image quality is poor
.........................................................................................
139
Unable to scan to network folder
.....................................................................................
139
Unable to scan to email
...................................................................................................
140
Solve fax problems
...........................................................................................................................
141
The fax test failed
............................................................................................................
141
The "Fax Hardware Test" failed
......................................................................
141
ENWW
ix