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Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup on page 204. If the test fails, review the report for information on how to fix any problems found. Learn more information about running fax test, click here to go online for more information. Learn more about fax troubleshooting, click here to go online for more information. (At this time, this website might not be available in all languages.) For further assistance, visit the HP online support site www.hp.com/support. ● The fax test failed ● The display always shows Phone Off Hook ● The printer is having problems sending and receiving faxes ● The printer cannot receive faxes, but can send faxes ● The printer cannot send faxes, but can receive faxes The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. This section contains the following topics: ● The "Fax Hardware Test" failed ● The "Fax Connected to Active Telephone Wall Jack" test failed ● The "Phone Cord Connected to Correct Port on Fax" test failed ● The "Using Correct Type of Phone Cord with Fax" test failed ● The "Dial Tone Detection" test failed ● The "Fax Line Condition" test failed The "Fax Hardware Test" failed ● Turn the printer off by pressing (the Power button) located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ENWW Solve fax problems 141

Section	Page
How do I?	17
Get started	19
Accessibility	20
HP EcoSolutions (HP and the Environment)	21
Manage Power	21
Optimize Printing Supplies	21
Understand the printer parts	23
Front view	23
Printing supplies area	24
Back view	24
Use the printer control panel	25
Overview of buttons and lights	25
Control panel display icons	25
Change printer settings	26
HP Digital Solutions	28
What are HP Digital Solutions?	28
HP Digital Filing	28
HP Digital Fax	28
Requirements	28
Set up HP Digital Solutions	30
Set up HP Digital Filing	30
Set up Scan to Network Folder	30
Set up Scan to Email	31
Step 1: Set up the outgoing email profiles	31
Step 2: Add email addresses to the Email Address Book	32
Step 3: Configure other email options	33
Set up HP Digital Fax	33
Use the HP Digital Solutions	34
Use HP Scan to Network Folder	34
Use Scan to Email	34
Use HP Digital Fax	34
Near field communication (NFC)	35
Paper basics	36
Recommended papers for printing	36
Order HP paper supplies	37
Tips for selecting and using paper	38
Load paper	39
Load standard-size paper	39
Load envelopes	40
Load cards and photo paper	41
Load an original on the scanner glass	43
Load an original in the document feeder	44
Insert a USB flash drive	45
Set up and use accessories	46
Install the automatic two-sided printing accessory (duplexer)	46
Install and use second tray (Tray 2)	46
Work with trays	47
Maintain the printer	50
Clean the scanner glass	50
Clean the exterior	50
Clean the automatic document feeder	51
Update the printer	52
Open the HP printer software (Windows)	53
Turn the printer off	54
Restore defaults	55
Print	57
Print documents	58
Print on envelopes	59
Print photos	61
Print using the maximum dpi	63
Print on both sides (duplexing)	64
Tips for print success	65
Copy and scan	69
Copy	70
Scan	72
Scan an original	72
Scan to a computer	72
Scan to a memory device	73
Scan using Webscan	73
Scanning documents as editable text	74
Fax	77
Send a fax	78
Send a standard fax	78
Send a standard fax from the computer	79
Send a fax manually from a phone	79
Send a fax using monitor dialing	80
Send a fax from memory	81
Send a fax to multiple recipients	81
Send a fax in Error Correction Mode	82
Receive a fax	83
Receive a fax manually	83
Set up backup fax	84
Reprint received faxes from memory	84
Forward faxes to another number	85
Set the paper size for received faxes	85
Set automatic reduction for incoming faxes	86
Block unwanted fax numbers	86
Add numbers to the junk fax list	86
Remove numbers from the junk fax list	87
Print a Junk Fax Report	87
Receive faxes using HP Digital Fax	87
HP Digital Fax requirements	88
Activate HP Digital Fax	88
Modify HP Digital Fax settings	88
Set up speed-dial entries	90
Set up and change speed-dial entries	90
Set up and change group speed-dial entries	91
Delete speed-dial entries	91
Print a list of speed-dial entries	92
Change fax settings	93
Configure the fax header	93
Set the answer mode (Auto answer)	93
Set the number of rings before answering	94
Change the answer ring pattern for distinctive ring	94
Set the dial type	95
Set the redial options	95
Set the fax speed	95
Set the fax sound volume	96
Fax and digital phone services	97
Fax over Internet Protocol	98
Fax reports	99
Print fax confirmation reports	99
Print fax error reports	100
Print and view the fax log	100
Clear the fax log	100
Print the details of the last fax transaction	101
Print a Caller ID Report	101
View the Call History	101
Web Services	103
What are Web Services?	104
HP ePrint	104
Print apps	104
Set up Web Services	105
Set up Web Services using the printer control panel	105
Set up Web Services using the embedded web server	105
Set up Web Services using the HP printer software	106
Use Web Services	107
HP ePrint	107
Print using HP ePrint	107
Find the printer's email address	107
Turn off HP ePrint	108
Print apps	108
Use print apps	108
Manage print apps	108
Turn off print apps	108
Remove Web Services	109
Work with ink cartridges	111
Information on ink cartridges and the printhead	112
Check the estimated ink levels	113
Printing with black or color ink only	114
Replace the ink cartridges	115
Order ink cartridges	117
Store printing supplies	118
Anonymous usage information storage	119
Network setup	121
Set up the printer for wireless communication	122
Before you begin	122
Set up the printer on your wireless network	122
Change the connection type	123
Change from an Ethernet connection to a wireless connection	123
Change from a USB connection to a wireless connection	123
Test the wireless connection	124
Turn on or off the wireless capability of the printer	124
Change network settings	125
View and print network settings	125
Set link speed	125
Change IP settings	125
Change from a wireless connection to a USB or Ethernet connection	127
Use HP wireless direct	128
Turn on HP wireless direct	128
Print from a wireless-capable mobile device	129
Print from a wireless-capable computer	129
Printer management tools	131
Toolbox (Windows)	132
Open the Toolbox	132
HP Utility (OS X)	133
Embedded web server	134
About cookies	134
Open the embedded web server	134
Solve a problem	137
HP support	138
Register printer	138
Support process	138
Obtain electronic support	138
HP support by phone	139
Before you call	139
Phone support period	139
Support phone numbers	139
After the phone support period	139
Get help from the printer control panel	140
Understand printer reports	141
Printer status report	141
Network configuration page	142
Solve printer problems	145
The printer shuts down unexpectedly	145
Printhead alignment fails	145
Paper-feed problems	145
The printer cannot read the memory device	146
Solve printing problems	147
Solve copy problems	151
Copies are blank or faded	151
Size is reduced	151
Copy quality is poor	151
Solve scan problems	153
Scanner did nothing	153
Scan takes too long	153
Part of the document did not scan or text is missing	153
Text cannot be edited	154
Scanned image quality is poor	155
Unable to scan to network folder	155
Unable to scan to email	156
Solve fax problems	157
The fax test failed	157
The \	157
The \	158
The \	158
The \	159
The \	160
The \	160
The display always shows Phone Off Hook	161
The printer is having problems sending and receiving faxes	161
The printer cannot receive faxes, but can send faxes	163
The printer cannot send faxes, but can receive faxes	164
Solve HP ePrint and HP Printables problems	165
Solve network problems	166
General network troubleshooting	166
Unable to connect the printer wirelessly	166
Step 1: Make sure the Wireless (802.11) light is turned on	166
Step 2: Make sure the computer is connected to the wireless network	167
Step 3: Run the wireless test	167
Step 4: Restart components of the wireless network	168
Solve printer management problems	169
Embedded web server cannot be opened	169
Printhead maintenance	171
Clean the printhead	171
Align the printhead	172
Calibrate the linefeed	173
Reinstall the printhead	173
Clear jams	175
Clear paper jams inside the printer	175
Clear paper jams in the automatic document feeder	176
Avoid paper jams	177
Clear the print carriage	178
Technical information	179
Warranty information	180
Ink cartridge warranty information	180
Specifications	181
System requirements	181
Environmental specifications	181
Input tray capacity	181
Output tray capacity	182
Paper size and weights	182
Print specifications	182
Copy specifications	182
Scan specifications	182
Fax specifications	183
Cartridge yield	183
Acoustic emission specifications	183
Regulatory information	185
Regulatory Model Number	185
FCC statement	186
Notice to users in Korea	186
VCCI (Class B) compliance statement for users in Japan	186
Notice to users in Japan about the power cord	186
Noise emission statement for Germany	187
Visual display workplaces statement for Germany	187
Notice to users of the U.S. telephone network: FCC requirements	187
Notice to users of the Canadian telephone network	188
Notice to users in the European Economic Area	188
Notice to users of the German telephone network	189
Australia wired fax statement	189
European Union Regulatory Notice	189
Products with external AC Adapters	189
Products with wireless functionality	189
European telephone network declaration (Modem/Fax)	190
Declaration of conformity	190
Regulatory information for wireless products	190
Exposure to radio frequency radiation	191
Notice to users in Brazil	191
Notice to users in Canada	191
Notice to users in Taiwan	192
Notice to users in Mexico	192
Wireless notice to users in Japan	192
Environmental product stewardship program	193
Paper use	193
Plastics	193
Material safety data sheets	193
Recycling program	194
HP inkjet supplies recycling program	194
Disposal of waste equipment by users	194
Power consumption	194
Chemical substances	194
Battery disposal in the Netherlands	195
Battery disposal in the Taiwan	195
California Perchlorate Material Notice	195
Toxic and hazardous substance table (China)	195
Restriction of hazardous substance (Ukraine)	195
Restriction of hazardous substance (India)	196
EPEAT	196
China SEPA Ecolabel User Information	196
Additional fax setup	197
Set up faxing (parallel phone systems)	198
Select the correct fax setup for your home or office	199
Case A: Separate fax line (no voice calls received)	200
Case B: Set up the printer with DSL	201
Case C: Set up the printer with a PBX phone system or an ISDN line	202
Case D: Fax with a distinctive ring service on the same line	203
Case E: Shared voice/fax line	204
Case F: Shared voice/fax line with voice mail	205
Case G: Fax line shared with computer modem (no voice calls received)	206
Set up the printer with a computer dial-up modem	207
Set up the printer with a computer DSL/ADSL modem	208
Case H: Shared voice/fax line with computer modem	209
Shared voice/fax with computer dial-up modem	209
Shared voice/fax with computer DSL/ADSL modem	210
Case I: Shared voice/fax line with answering machine	212
Case J: Shared voice/fax line with computer modem and answering machine	213
Shared voice/fax line with computer dial-up modem and answering machine	213
Shared voice/fax line with computer DSL/ADSL modem and answering machine	215
Case K: Shared voice/fax line with computer dial-up modem and voice mail	217
Serial-type fax setup	219
Test fax setup	220
Errors (Windows)	221
Fax memory full	223
Unable to communicate with printer	224
Low on ink	225
Printhead Problem	226
Ink Cartridge Problem	227
Replace the ink cartridge	228
Incompatible older generation cartridge installed	229
Paper Mismatch	230
The cartridge cradle cannot move	231
Paper Jam	232
The printer is out of paper	233
Printer Offline	234
Printer Paused	235
Document failed to print	236
Printer failure	237
Door or cover open	238
Previously used ink cartridge installed	239
Ink cartridges depleted	240
Ink cartridge failure	241
Printer supply upgrade	242
Printer supply upgrade successful	243
Printer supply upgrade problem	244
Non-HP ink cartridges installed	245
Using Genuine HP Cartridges has its Rewards	246
Counterfeit Cartridge Advisory	247
Used, Refilled or Counterfeit Cartridge Detected	248
Use SETUP cartridges	249
Do not use SETUP cartridges	250
Not enough ink at startup	251
Use black ink only?	252
Use color ink only?	253
Incompatible ink cartridges	254
Ink sensor failure	255
Ink sensor warning	256
Problem with printer preparation	257
Color cartridge out of ink	258
Black cartridge out of ink	259
Automatic document feeder cover open	260
Problem with ink system	261

Match case Limit results 1 per page

Solve fax problems

This section contains fax setup troubleshooting information for the printer. If the printer is not set up

correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the printer.

The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed

setting up the printer for faxing. For more information, see

Test fax setup

on page

204.

If the test fails, review the report for information on how to fix any problems found. Learn more

information about running fax test,

click here to go online for more information.

Learn more about fax troubleshooting,

click here to go online for more information. (At this time, this

website might not be available in all languages.)

For further assistance, visit the HP online support site

www.hp.com/

support.

●

The fax test failed

●

The display always shows Phone Off Hook

●

The printer is having problems sending and receiving faxes

●

The printer cannot receive faxes, but can send faxes

●

The printer cannot send faxes, but can receive faxes

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For

more detailed information, check the report to see which part of the test failed, and then review the

appropriate topic in this section for solutions to try.

This section contains the following topics:

●

The "Fax Hardware Test" failed

●

The "Fax Connected to Active Telephone Wall Jack" test failed

●

The "Phone Cord Connected to Correct Port on Fax" test failed

●

The "Using Correct Type of Phone Cord with Fax" test failed

●

The "Dial Tone Detection" test failed

●

The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

●

Turn the printer off by pressing

(the Power button) located on the printer control panel and

then unplug the power cord from the back of the printer. After a few seconds, plug the power

cord in again, and then turn the power on. Run the test again. If the test fails again, continue

reviewing the troubleshooting information in this section.

●

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

●

If you are running the test from the

Fax Setup Wizard

(Windows) or

HP Utility

(OS X), make sure

the printer is not busy completing another task, such as receiving a fax or making a copy. Check

the display for a message indicating that the printer is busy. If it is busy, wait until it is finished

and in the idle state before running the test.

ENWW

Solve fax problems

141