HP Officejet Pro 8620 User Guide - Page 224
Unable to communicate with printer
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Unable to communicate with printer The computer cannot communicate with the printer because one of the following events has occurred: ● The printer has been turned off. ● The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been disconnected. ● If the printer is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: ● Make sure the printer is turned on and that (the Power light) is on. ● Make sure the power cord and other cables are working and are firmly connected to the printer. ● Make sure the power cord is connected firmly to a functioning, alternating current (AC) power outlet. ● If the printer is connected to a network, make sure the network is functioning properly. For more information, see General network troubleshooting on page 150. ● If the printer is connected to a wireless network, make sure the wireless network is functioning properly. For more information, see Unable to connect the printer wirelessly on page 150. 208 Appendix C Errors (Windows) ENWW