HP OmniBook 2000 HP OmniBook Hardware Diagnostics - Page 34

What to do if a Test Fails

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Advanced System Tests What to do if a Test Fails What to do if a Test Fails The following actions are recommended: 1. Press ESC to exit the Advanced System Tests. A screen similar to the following will appear: 2. Press F4 to create a Support Ticket. The Support Ticket is a complete record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the Support Ticket. You can also add extra information and your own comments to the Support Ticket (to learn how to do this, refer to page 5-3). 4-7

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Advanced System Tests
What to do if a Test Fails
4-7
What to do if a Test Fails
The following actions are recommended:
1. Press ESC to exit the Advanced System Tests. A screen similar to the following
will appear:
2. Press F4 to create a Support Ticket. The Support Ticket is a complete record of
the test results. It is the most effective way to communicate the problem to your
local or HP-dedicated support agent. (To learn more about the Support Ticket,
refer to chapter 5.)
3. If you need assistance, contact your local or HP-dedicated support agent for
assistance. You can e-mail or fax them the Support Ticket. You can also add
extra information and your own comments to the Support Ticket (to learn how
to do this, refer to page 5-3).