HP P4000 9.0.00 P4000 SAN Solution Software Release Notes (AX696-96046, March - Page 12

Online Upgrades troubleshooting, Best practices - cmc

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Upgrading the VSS Provider 1. After the VSS Provider is installed, a reminder window opens. This reminder states that you must open the Authentication Console to configure user names and passwords for management groups for the VSS Provider to work properly with other backup applications. 2. Click Next to continue. 3. Click Finish on the final window to complete the wizard. 4. Click Menu on the installer window. The Solution Pack installer main window opens. 5. If you have finished installing Solution Pack components, click Exit to close the installer. Online Upgrades troubleshooting Table 3 Upgrades troubleshooting error messages Error Message Description An error occurred while reading the upgrade configuration file. If the file was from a web connection, click Try Download Again, otherwise recreate your media image. This message appears if the upgrades XML file is missing or corrupted after it has already been downloaded. Download the upgrade XML file again. There was a problem connecting to the download site. The CMC can't connect to the FTP site to check Please check your Internet connection and click Check For for upgrades, or FTP is connected but the vsftpd Upgrades, or use local media by clicking Use Local Media. service is stopped. The CMC cannot write to the downloads directory. Select a different directory in Upgrade Preferences and click Try Download Again. This message appears when the CMC cannot write to the downloads directory. Check the permissions on the directory and try again, or select a different directory. There is insufficient space on the drive for the upgrade packages. Free up some space or use Upgrade Preferences to change the download directory. Then click Try Download Again. The drive where the CMC is trying to write the files has

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Upgrading the VSS Provider
1.
After the VSS Provider is installed, a reminder window opens.
This reminder states that you must open the Authentication Console to configure user names and
passwords for management groups for the VSS Provider to work properly with other backup
applications.
2.
Click Next to continue.
3.
Click Finish on the final window to complete the wizard.
4.
Click Menu on the installer window.
The Solution Pack installer main window opens.
5.
If you have finished installing Solution Pack components, click Exit to close the installer.
Online Upgrades troubleshooting
Table 3 Upgrades troubleshooting error messages
Description
Error Message
This message appears if the upgrades XML file is
missing or corrupted after it has already been
downloaded. Download the upgrade XML file
again.
An error occurred while reading the upgrade configuration
file. If the file was from a web connection, click Try
Download Again, otherwise recreate your media image.
The CMC can
’
t connect to the FTP site to check
for upgrades, or FTP is connected but the vsftpd
service is stopped.
There was a problem connecting to the download site.
Please check your Internet connection and click Check For
Upgrades, or use local media by clicking Use Local Media.
This message appears when the CMC cannot write
to the downloads directory. Check the permissions
on the directory and try again, or select a different
directory.
The CMC cannot write to the downloads directory. Select
a different directory in Upgrade Preferences and click Try
Download Again.
The drive where the CMC is trying to write the
files has <=2GB of space left. The download stops
so that the drive does not fill up.
There is insufficient space on the drive for the upgrade
packages. Free up some space or use Upgrade Prefer-
ences to change the download directory. Then click Try
Download Again.
A file or files was corrupted during the download.
The file(s) is automatically deleted, so they can re-
download.
We also allow you to proceed with upgrades in
the event that the bad file is not one that they
need.
At least one file was corrupted when downloading from
the FTP site. This is usually caused by a transient network
error. Either wait a few minutes or fix the network connec-
tion, and then click Try Download Again. You can also
try to install the files. If the installation requires one of the
missing files, a message will inform you that the installation
was not successful.
Best practices
Upgrading management groups with Remote Copy associations
If you are upgrading management groups with Remote Copy associations, you should upgrade the
remote management groups first. If you upgrade the primary group first, Remote Copy may stop
working temporarily, until both the primary management group and the remote group have finished
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