HP Pavilion 23-p100 Getting Started Guide - Page 25

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● Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps emanating from the computer. The flashing lights and/or beeps are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into a different video port on the computer if one is available, or replace the monitor with a monitor that you know is functioning properly. ● If you are working on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with a different cable to the network. If your problem is not resolved, the network jack on your computer or the network wall jack might be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/support. ● If the computer will turn on but will not boot into the operating system, you may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 3 for more information. ● If the computer will boot into the operating system, use one of the following tools. They provide selfsolve diagnostics and online chat features (if Internet access is also available). ◦ If you have HP Support Assistant, access it from the Start screen by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/go/ispe. You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. Comprehensive online technical support is also available at http://www.hp.com/support. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Before calling: ◦ Remove any hardware that was recently added to your system. ◦ Remove any software that was recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by running the diagnostics, if applicable. ● Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. If you encounter issues 17

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●
Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the
Maintenance and Service Guide
(English only) for details.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network:
◦
Use a different network cable to connect your computer to the network.
◦
Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●
If you recently added new hardware, remove the hardware.
●
If you recently installed new software, uninstall the software.
●
Comprehensive online technical support is also available at
support
.
●
If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to
Using HP PC Hardware Diagnostics
on page
3
for more information.
●
If the computer will boot into the operating system, use one of the following tools. They provide self-
solve diagnostics and online chat features (if Internet access is also available).
◦
If you have HP Support Assistant, access it from the Start screen by clicking the
HP Support
Assistant
app, clicking
My computer
, and then clicking
Diagnostics
.
◦
If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at
go/ispe
.
You may also access the Business Support Center (BSC) at
go/bizsupport
for the latest
online support information, software and drivers, proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at
support
.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●
Before calling:
◦
Remove any hardware that was recently added to your system.
◦
Remove any software that was recently installed.
◦
Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
●
Be in front of your computer when you call.
●
Spend time troubleshooting the problem with the service technician.
NOTE:
For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
If you encounter issues
17