HP Pavilion 23-p100 Getting Started Guide - Page 35

◦ Remove any hardware that was recently added to your system. ◦ Remove any software that was recently installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by running the diagnostics, if applicable. ● Be in front of your computer when you call. ● Spend time troubleshooting the problem with the service technician. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. Backing up, restoring, and recovering in Windows 10 This section provides information about the following processes. The information in the section is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the method according to your computer model. ● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 27. For information on the recovery options that are available using the recovery media, see What you need to know before you get started on page 29. ● Use Windows tools to create system restore points and create backups of personal information. For more information, see Using Windows tools on page 28. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 28. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the If you encounter issues 27