HP Pavilion 8300 HP Pavilion PC Models 8370 and 8380 - Getting Help Manual - Page 15

A General Protection Fault error occurred.

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1 Press the On button to turn off the computer. 2 Wait a few seconds, and turn the computer back on. Note: Using the On button to reset the system is not a recommended practice and should be used only as a last resort. Also, a voltage spike, power outage, or brownout may have occurred. Symptoms of voltage spikes include a flickering video display, unexpected system startups, and the system not responding to your commands. A voltage spike can occasionally corrupt or destroy files, so it is a good idea to consistently make backup copies of your data files. Prevent voltage spikes by installing a surge suppressor between the power outlet and the system power cord. If the problem persists, reload the software. (For software that originally came with your system, see "Restoring Your Software" on page 6.) A "General Protection Fault" error occurred. This error usually occurs when a program has corrupted your random access memory (RAM) resources. In some circumstances, you can close the message box and continue working. However, the environment may be unstable, causing additional errors to occur. If this happens, you can recover as follows: 1 Click Close on the message box announcing the error. 2 Close the software program. 3 Click Start on the taskbar. 4 Click Shut Down. 5 Select Restart and then click OK. Chapter 2 • Troubleshooting 11

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Chapter 2
•
Troubleshooting
11
1
Press the On button to turn off the computer.
2
Wait a few seconds, and turn the computer
back on.
Note:
Using the On button to reset the system is not a
recommended practice and should be used only as a last
resort.
Also, a voltage spike, power outage, or brownout may
have occurred. Symptoms of voltage spikes include a
flickering video display, unexpected system startups,
and the system not responding to your commands. A
voltage spike can occasionally corrupt or destroy
files, so it is a good idea to consistently make backup
copies of your data files. Prevent voltage spikes by
installing a surge suppressor between the power
outlet and the system power cord.
If the problem persists, reload the software. (For
software that originally came with your system,
see “Restoring Your Software” on page 6.)
A “General Protection Fault” error occurred.
This error usually occurs when a program has
corrupted your random access memory (RAM)
resources. In some circumstances, you can close the
message box and continue working. However, the
environment may be unstable, causing additional
errors to occur. If this happens, you can recover as
follows:
1
Click
Close
on the message box announcing the
error.
2
Close the software program.
3
Click
Start
on the taskbar.
4
Click
Shut Down
.
5
Select
Restart
and then click
OK
.