HP Pavilion dv4-3100 HP Pavilion dv4 Entertainment PC - Maintenance and Servic
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- HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 1
HP Pavilion dv4 Entertainment PC Maintenance and Service Guide - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 2
trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 4
iv Safety warning notice ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 5
21 Mass storage devices ...22 Miscellaneous parts ...23 Sequential part number listing ...24 4 Removal and replacement procedures ...29 Preliminary replacement requirements 29 Tools required ...29 Service considerations ...29 Plastic parts ...29 Cables and connectors 30 Drive handling 30 ENWW v - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 6
Grounding guidelines ...31 Electrostatic discharge damage 31 Packaging and transporting guidelines 32 Workstation guidelines 32 Equipment guidelines 33 Component replacement procedures 34 Serial number ...34 Computer feet ...35 Battery ...36 Memory module ...37 Hard drive ...39 Optical drive - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 7
System Configuration menu 84 Diagnostics menu ...85 6 Specifications ...87 Computer specifications ...87 35.56-cm (14.0-in) display specifications 88 Hard drive specifications ...89 Blu-ray ROM with LightScribe* DVD±R/RW Super Multi Double-Layer Drive specifications 90 DVD±RW SuperMulti Double- - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 8
viii ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 9
1 Product description Category Product Name Processors Chipset Graphics ENWW Description HP Pavilion dv4 Entertainment PC Intel Core i7 processor Intel® Core™ i7-2620M processor (2.7GHz, SC turbo up to 3.40GHz, 4MB L3), Dual 35W Intel Core i5 processor Intel® Core™ - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 10
PCs) AMD Whistler Pro (Radeon™ HD 6650M) with 1024MB of dedicated video memory (64x16 DDR3 900MHz x 8 PCs) Support HD Decode, DX11, and HDMI Support GB (1 GB×2) ● 1 GB (1 GB×1) (select models only) HP ProtectSmart Hard Drive Protection Supports the following SATA hard drives ● 1 TB, 5400 rpm 12.7 mm - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 11
expansion Keyboard/pointing devices Description NOTE: *Select models only. HP TrueVision HD Fixed (no tilt), activity LED 1280 × 800 WLAN Hot plug/unplug and auto detect for wide-aspect or standard-aspect video HDMI v1.4 supporting up to 1920 x 1200 at 60 Hz USB 3.0 (2)* NOTE: *Select models only. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 12
Category Power requirements Security Operating system Serviceability Description TouchPad (enabled by default: taps, multi-touch gestures, 2-finger scrolling, and pinch zoom) 6-cell (52-Wh) polymer battery 90-W AC adapter Security lock Preinstalled: - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 13
2 External component identification Top TouchPad Component (1) TouchPad light (2) TouchPad icon (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description ● Off: The TouchPad is on. ● Amber: The TouchPad is off. Turns the TouchPad on and off. Quickly double-tap the - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 14
Lights Component (1) Power light (2) Mute light (3) Wireless light (4) Caps lock light (5) TouchPad light Description ● White: Power is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: Computer - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 15
to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Press the button to launch the web browser. ENWW Top 7 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 16
Keys Component (1) esc key (2) fn key (3) Windows logo key (4) Windows applications key (5) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 17
parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. ● White: The computer is on. ● are also compatible with USB 1.0 and 2.0 devices. Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 18
Component (6) HDMI port (7) RJ-45 (network) jack (8) External monitor port (9) Battery light (10) Power connector Description Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. Connects a network cable. Connects - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 19
Left side Component (1) (2) Optical drive Optical drive light (3) Optical drive eject button (4) USB port (5) Audio-in (microphone) jack (6) Audio-out (headphone) jack Description Reads and writes (select models only) to an optical disc. ● On: The optical drive is being accessed. ● Off: - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 20
Rear Component (1) (2) Display hinges Vent Description Allow the display to open and close. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 21
, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. ENWW Display 13 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 22
Bottom Component (1) Vents (3) (2) Memory module compartment (3) Hard drive bay (4) Battery bay (5) Battery release latch Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 23
information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ● Warranty period is the alphanumeric identifier used to locate documents, drivers, and support for the computer. ENWW Serial number location 15 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 24
Computer major components 16 Chapter 3 Illustrated parts catalog ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 25
Item (1) (2) (3) (4) Description Display assembly 35.56-cm (14.0-in), HD, BrightView LED (includes display panel cable) NOTE: See Display assembly components on page 20 for display assembly internal component spare part information. Keyboard For use in Japan For use in South Korea For use in Taiwan - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 26
Item (5) (6) (7) (8) (9) (10) (11) (12) (13) Description Top cover (includes TouchPad) Power button board (The power button board cable is included in the Cable Kit, spare part number 640363-001.) Power connector NOTE: The power connector and cable are included in the Cable Kit, spare part number - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 27
Item (14) (15) (16) (17) (18) (19) (20) (21) Description Intel Pentium B940, 2GHz Intel Pentium B950, 2.1GHz Optical drive bracket NOTE: The optical drive bracket is included in the optical drive kits, spare part numbers 641762-001 (for use with the DVD±RW SuperMulti Double-Layer Drive with - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 28
Item (22) (23) Description Hard drive cover NOTE: The hard drive cover is included in the Plastics Kit, spare part number 640353-001. Memory module compartment cover NOTE: The memory module compartment cover is included in the Plastics Kit, spare part number 640353-001. Spare part number Display - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 29
Item (4) (5) (6) (7) (8) Description Display/Hinge Bracket Kit (includes left and right brackets and hinges) Display hinge cover Antenna Kit (includes WLAN main and auxiliary cables) Display cable Display back cover Display Screw Kit (not illustrated; includes screws and screw covers) Display - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 30
Mass storage devices Item Description Spare part number (1) Hard drive NOTE: The hard drive brackets are included in the Hardware Drive Kit, spare part number 643712-001. NOTE: The hard drive cable is included in the Cable Kit, spare part number 640363-001. 2.5-in, 750 GB, 7200 RPM 633252-001 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 31
Miscellaneous parts Description AC adapters 90-W Smart AC adapter with power factor correction (PFC), RC/V 3W 90-W Smart AC adapter with PFC, RC/V EM 3W TouchPad LED board Power cord, AC, 3 wire, black, 1.83-m For use in Australia For use in the People's Republic of China For use in Indonesia For - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 32
Sequential part number listing Spare part number 490371-011 490371-021 490371-031 490371-201 490371-291 490371-AA1 490371-AB1 490371-AD1 490371-D61 581096-001 593530-001 600370-001 603785-001 605560-005 609940-001 609947-001 621046-001 621569-001 622643-001 625823-001 625831-001 630703-001 630705- - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 33
Spare part number 631252-001 631253-001 631255-001 631956-001 633252-001 634250-001 634692-001 634693-001 634925-001 635225-001 635500-001 638037-001 638039-001 638974-001 639736-001 640335-001 640334-001 640336-001 640337-001 640338-001 640339-001 640340-001 640341-001 640342-001 640343-001 640344- - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 34
Spare part number Description 640356-001 Screw Kit 640357-001 Display Screw Kit 640359-001 Speaker assembly (includes cable) 640362-001 Thermal Pad Kit 640363-001 Cable Kit (includes cables for the power connector, hard drive, optical drive, audio board, TouchPad button board, and power - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 35
Spare part number 659942-001 Description SPS-ODD WEIGHT SAVER USB 3.0 board* NOTE: *Select models only. ENWW Sequential part number listing 27 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 36
28 Chapter 3 Illustrated parts catalog ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 37
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. ENWW Preliminary replacement requirements 29 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 38
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 39
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 40
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 41
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 42
in 14 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during alphanumeric identifier used to locate documents, drivers, and support for the computer. 34 Chapter 4 Removal and replacement procedures - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 43
Computer feet Description Rubber Feet Kit Spare part number 650045-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures 35 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 44
Battery Description 6-cell, 52-WH (2.58-Ah) Li-ion Spare part number 644184-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 45
Memory module Description 4096-MB, PC3 10600, 1333-MHz shared 2048-MB, PC3 10600 1024-MB, PC3 10600, 1333-MHz shared Spare part number 621569-001 581096-001 639736-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 46
5. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 38 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 47
Hard drive NOTE: The hard drive kits include a hard drive bracket. NOTE: The hard drive cable is included in the Cable Kit, spare part number 640363-001. Description 2.5-in, 750 GB, 7200 RPM 2.5-in, 750 GB, 5400 RPM 2.5-in, 640 GB, 7200 RPM 2.5-in, 640 GB, 5400 RPM 2.5-in, 500 GB, 7200 RPM 2.5-in, - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 48
3. Remove the cover (2). The hard drive cover is included in the Plastics Kit, spare part number 640353-001. 4. Remove the two Phillips 4.5 x 2.5 screws (1) that secure the hard drive to the computer. 5. Use the Mylar tab (2) to lift the front edge of the drive up and out of the hard drive bay. 6. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 49
8. If it is necessary to replace the hard drive bracket, flex the rubber cover (1), and then remove it from the hard drive (2). 9. Remove the two Phillips 2.5 x 3.0 screws (3) that secure the hard drive bracket to the hard drive and remove the hard drive brackets (4). Reverse this procedure to - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 50
Optical drive Description DVD±RW SuperMulti Double-Layer Drive with LightScribe* Blu-ray ROM with LightScribe* DVD±R/RW SuperMulti DL Drive SPS-ODD WEIGHT SAVER NOTE: *Select models only. Spare part number 641762-001 641763-001 659942-001 Before removing the optical drive, follow these steps: 1. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 51
4. Remove the optical drive (3). 5. If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 6. Remove the two Phillips 2.5×2.0 screws (1) that secure the optical drive bracket to the optical drive. 7. Remove the optical drive - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 52
Keyboard Description Keyboard for use in Japan Keyboard for use in South Korea Keyboard for use in India Keyboard for use in Taiwan Keyboard for use in Thailand Keyboard for use in the United States Spare part number 641761-291 641761-AD1 64176-D61 641761-AB1 641761-281 641761-001 Before removing - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 53
5. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover (1) and tilt the keyboard forward onto the palm rest. 6. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached and disconnect the keyboard cable - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 54
WLAN module Description Spare part number Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter 605560-005 For use in Australia, Bangladesh, Bhutan, Brunei, Cambodia, People's Republic of China, East Timor, Hong Kong, India, Indonesia, Japan, South Korea, Malaysia, Maldives, Nauru, Nepal, New Zealand, - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 55
replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 56
RTC battery Description RTC battery Spare part number 640354-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 57
Top cover Description Top cover (includes TouchPad) Spare part number 640335-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 58
3. Release the ZIF connectors (1), and then disconnect the power button cable (2), the TouchPad LED cable (3), and the TouchPad cable (4) from the system board. 4. Position the computer upside down, with the front toward you. 5. Remove the nine Phillips 7.5x2.5 screws (1) around the base enclosure - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 59
8. Lift the rear edge of the top cover (1) and remove it from the base enclosure (2). Reverse this procedure to install the top cover. Power button board Description Power button board NOTE: The power button board cable is included in the Cable Kit, spare part number 640363-001. Spare part number - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 60
d. Keyboard (see Keyboard on page 44) e. Top cover (see Top cover on page 49) Remove the power button board: 1. Position the top cover upside down, with the rear edge toward you. 2. Remove the three Phillips 2.5x2.0 screws (1) that secure the power button board to the top cover. 3. Remove the power - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 61
TouchPad button board Description TouchPad button board NOTE: The TouchPad button board cable is included in the Cable Kit, spare part number 640363-001. Spare part number 640337-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 62
4. Remove the TouchPad button board (4). Reverse this procedure to install the TouchPad button board. 54 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 63
Display assembly Description Spare part number 35.56 cm (14.0-in) LED high-definition BrightView display assembly (includes display panel cable) 643127-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 64
the display assembly when removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 5. Disconnect the display cable (1) from the system board. 6. Remove the three Phillips 4. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 65
8. If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. The display screw covers are included in the Display Screw Kit, spare part number 640357-001. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 66
11. If it is necessary to replace the webcam module, disconnect the webcam cable (1) from the module and remove the webcam module (2). The webcam is available using spare part number 640336-001. 12. If it is necessary to replace the display panel, remove the six Phillips 3.0x2.0 screws that secure - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 67
13. Turn the display panel over and peel back the tape (1) that holds the display panel cable to the display panel. remove the display panel (2). 14. If it is necessary to replace the hinge covers, remove the two 3.5x2.5 screws (1) that secure the hinge covers to the display enclosure. 15. Remove - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 68
17. Remove the hinge brackets (2). 18. If it is necessary to replace the WLAN antenna, remove the adhesive strip (1) that secures the antenna to the display enclosure. 19. Remove the antenna (2). 60 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 69
20. If it is necessary to replace the display cable, peel it from the display enclosure to remove it. Reverse this procedure to reassemble and install the display assembly. ENWW Component replacement procedures 61 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 70
Speaker assembly Description Speaker assembly (includes cable) Spare part number 640359-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 71
4. Lift the speaker assembly (3) straight up to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Audio/USB 2.0 board Description Audio/USB 2.0 board NOTE: The audio board cable is included in the Cable Kit, spare part number 640363-001. Spare part number - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 72
Remove the audio/USB 2.0 board: 1. Position the computer right-side up, with the front toward you. 2. Release the ZIF connector (1) to which the audio/USB 2.0 board is connected, and then disconnect the cable (2) from the system board. 3. Remove the Phillips 3.5x2.5 screw (3) that secures the audio/ - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 73
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 36) b. Memory module (see Memory module on page 37) c. Optical drive (see Optical - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 74
Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 75
Security lock bracket Description Security Lock/Bracket Hardware Kit Spare part number 640342-001 Before removing the security lock bracket, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 76
3. Lift the bracket (2) up and out of the base enclosure. Reverse this procedure to install the security lock bracket. 68 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 77
Power connector NOTE: The power connector and cable are included in the Cable Kit, spare part number 640363-001. Before removing the power connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 78
Reverse this procedure to install the power connector. 70 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 79
System board NOTE: The system board kit includes replacement thermal material. Description System board Spare part number 640334-001 641760-001 657602-001 657603-001 When replacing the system board, be sure that the following components are removed from the defective system board and installed on - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 80
h. Audio/USB 2.0 board (see Audio/USB 2.0 board on page 63) i. Power connector (see Power connector on page 69) 1. Position the computer right-side up, with the front toward you. 2. Disconnect the optical drive cable (1) from the system board. 3. Disconnect the hard drive cable (2) from the system - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 81
6. Release the system board by sliding it to the left at an angle (2) until the connectors on the right side of the system board clear the base enclosure, and then remove the system board. Reverse this procedure to install the system board. ENWW Component replacement procedures 73 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 82
Fan/heat sink assembly NOTE: The fan/heat sink assembly kit includes replacement thermal material. Description Fan/heat sink assembly Spare part number 644515-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 83
3. Follow the sequence embossed on the heat sink to loosen the eight Phillips 10.5x2.0 captive screws (2) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 84
5. The thermal material must be thoroughly cleaned from the surfaces of the processor (1) and (2), the system board (3), (4), (5), (6), and (7), and the fan/heat sink assembly (8), (9), (10), (11), (12), (13), and (14). Thermal pads and thermal paste must be installed on all surfaces before the fan/ - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 85
4. Remove the battery (see Battery on page 36). 5. Remove the following components: a. Battery (see Battery on page 36) b. Memory module (see Memory module on page 37 ) c. Optical drive (see Optical drive on page 42) d. Keyboard (see Keyboard on page 44) e. Top cover (see Top cover on page 49) f. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 86
Mass storage device connector cables NOTE: The optical drive connector cable and hard drive connector cable are available in the Cable Kit, spare part number 640363-001. Before removing either of the mass storage device connector cables, follow these steps: 1. Shut down the computer. If you are - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 87
4. Lift the hard drive connector cable from the base enclosure. Reverse this procedure to install the hard drive connector cable, optical drive connector cable, and the optical drive bracket. ENWW Component replacement procedures 79 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 88
80 Chapter 4 Removal and replacement procedures ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 89
5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 90
Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 91
The Setup Utility default settings go into effect when the computer restarts. NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 92
this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about the - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 93
Select Fan Always On Boot Options To do this Enable/disable Fan Always On. When enabled, the computer fan will always be on. Set the following boot options: ● f10 and f12 Delay (seconds)―Set the delay for the f10 and f12 functions of Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 94
86 Chapter 5 Setup Utility ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 95
6 Specifications Computer specifications Dimensions Dept Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) 22.8 cm (8.98 in) 34.8 cm (13.70 in) 2.5 to 3.2 cm (0.98 to 1.26 in) < 2. - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 96
35.56-cm (14.0-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle 35.56 cm (14.00 in) 309.399 x 173.952 1366 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 97
referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 89 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 98
Blu-ray ROM with LightScribe* DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-ROM 8X DVD ROM 16X CD-R 10X CD-RW Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-RDL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVDR, - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 99
DVD±RW SuperMulti Double-Layer Drive with LightScribe* specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 100
(I/O) ports, interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, you can manually change the resource settings in Device Manager to be sure each setting is unique. CAUTION: Improperly changing resource settings can disable your - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 101
maintain a reasonably current backup. Tools provided by the operating system and HP Recovery Manager software are designed to help you with the following tasks a program or driver (Recovery Manager software feature). This feature helps you reinstall a program or driver without performing a - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 102
create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: NOTE: The external Recovery Manager > Recovery Disk Creation. 2. Follow the on-screen instructions. 94 Chapter 7 Backup and recovery ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 103
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically. ● - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 104
All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 105
3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 106
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 98 Chapter 7 Backup and recovery ENWW - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 107
8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 108
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 109
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 110
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 111
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside- - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 112
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 104 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 113
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 114
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 115
85 boot order 85 button sound 84 buttons left TouchPad 5 power 7 QuickLook 7 right TouchPad 5 C Cable Kit, spare part number 26 cables, service considerations 30 camera product description 3 removal 58 spare part number 58 caps lock light, identifying 6 Card Reader Power Saving 84 components bottom - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 116
product description 3 removal 44 spare part numbers 17, 44 keys action 8 esc 8 fn 8 Windows applications 8 Windows logo 8 L LAN Power Saving 84 language support 84 latch, battery release 14 lights battery 10 caps lock 6 drive 9 mute 6 power 6, 9 webcam 13 wireless 6 M Main menu 84 Mass storage - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 117
product name 1 security 4 serviceability 4 wireless 3 product name 1 Q QuickWeb button, identifying 7 R recovering a program or driver 93 from the dedicated optical drive 90, 91 system resources 92 static-shielding materials 33 supported discs 94 system board removal 71 spare part number 18, 71 - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 118
V vents, identifying 12, 14 Virtualization Technology 84 W webcam light, identifying 13 webcam module identifying 13 removal 58 spare part number 20, 25, 58 Windows applications key, identifying 8 Windows logo key, identifying 8 wireless antenna, removal 60 wireless light 6 wireless, product - HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 119
- HP Pavilion dv4-3100 | HP Pavilion dv4 Entertainment PC - Maintenance and Servic - Page 120
HP Pavilion dv4 Entertainment PC
Maintenance and Service Guide