HP Pavilion n6398 HP Pavilion Notebook PC N6000 Series - Startup Guide - Page 49

Testing the Hardware, Optional: Save the Support Ticket., Exit., Optional: Check the log.

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Troubleshooting Your Computer Testing the Hardware 8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests: ENTER Runs the highlighted test. F5 or SPACE F6 Marks or unmarks the highlighted test. Marks or unmarks all tests in the current menu. F7 Marks or unmarks all tests in all menus. F10 Runs all marked tests. 9. When you are finished running tests, press ESC to exit the advanced tests. 10. Optional: Save the Support Ticket. Press F4 to save system and test information in the Support Ticket log file. 11. Exit. Press F3 to exit and reboot. 12. Optional: Check the log. The log file contains a list of all test results and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it in Notepad. (If Hpsuppt.exe is not on your hard disk, you can download it from the HP Customer Care Web site, www.hp.com/go/support.) Startup Guide 49

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Troubleshooting Your Computer
Testing the Hardware
Startup Guide
49
8.
Select and run the appropriate tests. Tests are not listed if no such hardware is
detected. Press the following keys to run tests:
ENTER
Runs the highlighted test.
F5 or
SPACE
Marks or unmarks the highlighted test.
F6
Marks or unmarks all tests in the current menu.
F7
Marks or unmarks all tests in all menus.
F10
Runs all marked tests.
9.
When you are finished running tests, press ESC to exit the advanced tests.
10.
Optional: Save the Support Ticket.
Press F4 to save system and test information in
the Support Ticket log file.
11.
Exit.
Press F3 to exit and reboot.
12.
Optional: Check the log.
The log file contains a list of all test results and errors. Run
C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it in
Notepad. (If Hpsuppt.exe is not on your hard disk, you can download it from the HP
Customer Care Web site, www.hp.com/go/support.)