HP Photosmart C4100 Basics Guide - Page 23

Chapter 2 ● Check that the print carriage is not jammed. Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials and the orange shipping lock. Turn the HP All-in-One off and then turn it on again. ● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer. ● Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. ● Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again. Troubleshooting and support ● If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. ● Check other printers or scanners. You might need to disconnect older products from your computer. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. ● After you check the connections, try restarting your computer. Turn the HP All-in-One off and then on again. ● If necessary, remove and then install the software you installed with the HP All-in-One again. For more information, see Uninstall and reinstall the software on page 17. For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One. Clear paper jams If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door. 20 HP Photosmart C4100 All-in-One series