HP Photosmart C4100 Basics Guide - Page 26

Setup, Basics Guide, Call HP Customer Support. Be near the HP All-in-One when you call. - ink

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Troubleshooting and support Check the HP website for updated information or troubleshooting tips for the HP All-in-One . 4. If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of the HP All-in-One, as it appears on the control panel, available. b. Print a self-test report. (See below.) c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail. e. Have your serial number and service ID ready, found on the self-test report. 5. Call HP Customer Support. Be near the HP All-in-One when you call. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. The Setup menu appears. 3. Press the or the to highlight Print Report, and press OK. 4. The Print Report menu appears. 5. Press OK to print a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 6. Make sure the lines of color extend across the page. If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot. If any of the remaining three lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might need to replace the print cartridges. Basics Guide 23

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Check the HP website for updated information or troubleshooting tips for the HP All-in-One .
4.
If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a.
Have the specific name of the HP All-in-One, as it appears on the control panel,
available.
b.
Print a self-test report. (See below.)
c.
Make a color copy to have available as a sample printout.
d.
Be prepared to describe your problem in detail.
e.
Have your serial number and service ID ready, found on the self-test report.
5.
Call HP Customer Support. Be near the HP All-in-One when you call.
To print a self-test report
1.
Load letter, A4, or legal unused plain white paper into the input tray.
2.
Press
Setup
.
The
Setup
menu appears.
3.
Press the
or the
to highlight
Print Report
, and press
OK
.
4.
The
Print Report
menu appears.
5.
Press
OK
to print a self-test report, which might indicate the source of the printing problem.
A sample of the ink test area of the report is shown below.
6.
Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a problem
with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might need to clean
the print cartridges. If the problem is not resolved by cleaning the print cartridges, you might
need to replace the print cartridges.
Basics Guide
23
Troubleshooting and support