HP Photosmart C4100 Basics Guide - Page 25

Print cartridge troubleshooting, Before you call HP customer support, Contact HP - software

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Chapter 2 Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the copper-colored contacts or ink nozzles. Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. 2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket. Troubleshooting and support 3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5. If the self-test report shows a problem, clean the print cartridges. 6. If the problem persists, clean the copper-colored contacts of the print cartridges. 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it. For more information, see the onscreen Help. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One. c. Plug the power cord back into the HP All-in-One. d. Turn on the HP All-in-One by pressing the On button. 3. To find support and warranty information, go to the HP website at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 22 HP Photosmart C4100 All-in-One series

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Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges.
To troubleshoot print cartridges
1.
Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or
the copper-colored contacts. Check for possible damage to the copper-colored contacts or
ink nozzles.
Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently
remove the plastic tape by using the pink pull tab.
2.
Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge
forward until it clicks into the socket.
3.
Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4.
If the problem persists, print a self-test report to determine if there is a problem with the print
cartridges.
This report provides useful information about your print cartridges, including status
information.
5.
If the self-test report shows a problem, clean the print cartridges.
6.
If the problem persists, clean the copper-colored contacts of the print cartridges.
7.
If you are still experiencing problems with printing, determine which print cartridge is
experiencing the problem and replace it.
For more information, see the onscreen Help.
Before you call HP customer support
Software programs from other companies might be included with the HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call:
1.
Make sure that:
a.
The HP All-in-One is plugged in and turned on.
b.
The specified print cartridges are installed correctly.
c.
The recommended paper is properly loaded in the input tray.
2.
Reset the HP All-in-One:
a.
Turn off the HP All-in-One by pressing the
On
button.
b.
Unplug the power cord from the back of the HP All-in-One.
c.
Plug the power cord back into the HP All-in-One.
d.
Turn on the HP All-in-One by pressing the
On
button.
3.
To find support and warranty information, go to the HP website at
www.hp.com/support
. If
prompted, choose your country/region, and then click
Contact HP
for information on calling
for technical support.
Chapter 2
22
HP Photosmart C4100 All-in-One series
Troubleshooting and support