HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 54

If this did not solve the issue, try the next solution.

Solution 4: Check the connection between the product and computer

Solution:

Check the connection between the product and computer.

Cause:

The product and computer were not communicating with each other.


Solution 5: Check that the ink cartridges are installed properly and have ink

Solution:

Check that the ink cartridges are installed properly and have ink.

Cause:

There might have been a problem with one or more of the ink cartridges.


Solution 6: Load paper in the input tray

Solution:

Load paper in the input tray.

Cause:

The product might have been out of paper.

Network troubleshooting

If you are encountering issues using your HP Photosmart over a network, try the following steps in

the order listed:

1.

Turn off the router, product, and computer, and then turn them back on in this order: router first,

then the product, and finally the computer. Sometimes, cycling the power will recover a network

communication issue.

2.

For wireless networking issues, run the

Wireless Network Test

from the product control panel.

a

.

Press

Setup

.

b

.

Press the down arrow button until

Network

is highlighted, and then press

OK

.

c

.

Press the down arrow button until


is highlighted, and then press

OK

.

The


prints.

If a problem is detected, the printed test report will include recommendations that might help

solve the problem. If you need to change the network settings on your product or have never

run the Wireless Setup Wizard, do so now.

Double-click the

HP Solution Center

icon, click

Settings

, click

Other Settings

, select

Network

Toolbox

, and then select the

Wireless Setup Wizard

link.

3.

If the previous steps do not solve the problem and you have successfully installed the

HP Photosmart Software on your computer, run the Network Diagnostic tool.

NOTE:

The diagnostic test might prompt you to connect a USB cable between the product

and your computer. Position the product and computer near each other and have a USB

cable readily accessible.

To run the Network Diagnostic tool

▲

In the Solution Center, click

Settings

, click

Other Settings

, and then click

Network

Toolbox

. On the

Utilities

tab, click

Run Network Diagnostics

.

If you are unable to run the Network Diagnostic tool or it does not help solve the problem,

check the following sections for additional information:

1.

Make sure that the computer is connected to your network

2.

Make sure that the product is connected to your network

3.

Check to see if the firewall software is blocking communication

4.

Make sure the product is online and ready

5.

Make sure the HP Device Discovery software is running

Chapter 4

52

Troubleshooting and support

Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82

HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 54

Network troubleshooting, Solution 4: Check the connection between the product and computer

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