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HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 74

The fax test failed, Cause, Backup Fax, Reception, What to check

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Chapter 4 Troubleshooting and support NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another task or have an error condition preventing it from running the fax test. What to check • The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on. If it is not, press the On button to turn on the product. • The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door is closed. • The product is not currently busy with another task such as aligning the printer. Check the display. If the product is busy, wait until it completes the current task and run the fax test again. • The rear door is attached to the back of the product. • There are no error messages on the display. If there is an error message, resolve the problem and run the fax test again. If you run the fax test and the product reports that the test failed, read the following information carefully to determine how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons. • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed • The "Phone Cord Connected to Correct Port on Fax" test failed • The "Using Correct Type of Phone Cord with Fax" test failed • The "Fax Line Condition" test failed • The "Dial Tone Detection" test failed 72 Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82

Match case Limit results 1 per page

NOTE:

If the product has an alignment message, you might be able to press the button

next to

to clear the message and resume faxing.

After you resolve any problems found, the product can begin answering incoming fax calls.

Cause:

An error condition was preventing the product from receiving faxes and

Backup Fax

Reception

was set to

Off

The fax test failed

If you tried to run the fax test from your computer and the fax test failed to run, the product might be

busy with another task or have an error condition preventing it from running the fax test.

What to check

•

The product is set up properly, connected to a power supply, and is connected to your computer.

For more information on setting up the product, see the Setup Guide that came with the product.

•

The product is turned on. If it is not, press the

button to turn on the product.

•

The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the

print cartridge door is closed.

•

The product is not currently busy with another task such as aligning the printer. Check the

display. If the product is busy, wait until it completes the current task and run the fax test again.

•

The rear door is attached to the back of the product.

•

There are no error messages on the display. If there is an error message, resolve the problem

and run the fax test again.

If you run the fax test and the product reports that the test failed, read the following information

carefully to determine how to correct any problems with your fax setup. Different portions of the fax

test might fail for different reasons.

•

The "Fax Hardware Test" failed

•

The "Fax Connected to Active Telephone Wall Jack" test failed

•

The "Phone Cord Connected to Correct Port on Fax" test failed

•

The "Using Correct Type of Phone Cord with Fax" test failed

•

The "Fax Line Condition" test failed

•

The "Dial Tone Detection" test failed

Chapter 4

Troubleshooting and support