HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 80

4.

If the paper jam is cleared, proceed to step 5.

If the paper jam is not cleared, do the following:

a

.

Open the Two-sided printing accessory by pulling the tabs up.

b

.

Remove any paper from inside the accessory.

c

.

Close the Two-sided printing accessory by pressing the tabs down until they lock into place.

5.

Replace the Two-sided printing accessory. Gently push the accessory forward until it snaps into

place.

6.

Turn on the HP Photosmart, and then press

OK

to continue the current job.

To clear a paper jam in the automatic document feeder

1.

Lift the cover of the automatic document feeder.

2.

Gently pull the paper out of the document feeder mechanism.

CAUTION:

If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the device. If you do not

remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.

3.

Close the cover of the automatic document feeder.

Information on ink cartridges and the printhead

The following tips help maintain HP ink cartridges and ensure consistent print quality.

•

Keep all ink cartridges in the original sealed packages until they are needed.

•

Turn off the product by pressing the

On

button. Do not turn off the product by turning off a power

strip or unplugging the power cord. If you improperly turn off the product, the printhead assembly

might not return to the correct position.

•

Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•

HP recommends that you do not remove the ink cartridges from the product until you have

replacement cartridges available to install.

•

If you are transporting the product make sure you turn it off by pressing the

On

button to power

it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will

prevent ink leaking from the printhead assembly.

•

Clean the printhead when you notice a significant decrease in print quality.

•

Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

•

Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause

temporary printing problems.

Chapter 4

78

Troubleshooting and support

Troubleshooting and support

Section	Page
Contents	3
Network setup	4
Add the HP Photosmart to a network	4
Install the software for a network connection	11
Connect to additional computers on a network	11
Change the HP Photosmart from a USB connection to a network connection	12
Configure your firewall to work with HP products	12
Advanced firewall information	13
Manage your network settings	14
Print network settings	14
Restore network defaults	14
Turn the wireless radio on and off	14
Print the wireless network test	15
Fax setup	16
Set up the HP Photosmart for faxing	16
Choose the correct fax setup for your home or office	17
Select your fax setup case	18
Case A: Separate fax line (no voice calls received)	20
Case B: Set up the HP Photosmart with DSL	21
Case C: Set up the HP Photosmart with a PBX phone system or an ISDN line	22
Case D: Fax with a distinctive ring service on the same line	23
Case E: Shared voice/fax line	24
Case F: Shared voice/fax line with voice mail	25
Case G: Fax line shared with computer dial-up modem (no voice calls received)	26
Case H: Shared voice/fax line with computer dial-up modem	27
Case I: Shared voice/fax line with answering machine	30
Case J: Shared voice/fax line with computer dial-up modem and answering machine	31
Case K: Shared voice/fax line with computer dial-up modem and voice mail	33
Change settings on the HP Photosmart to receive faxes	35
Choose the recommended answer setting for your setup	35
Change the answer ring pattern for distinctive ringing	35
Set the fax header	36
Test your fax setup	36
HP Photosmart overview	38
The HP Photosmart at a glance	38
Control panel features	39
Find more information	41
Start Here guide	41
Electronic Help	41
Help from your device	41
HP Web site	42
Load paper	42
Avoid paper jams	45
Print a photo on photo paper	45
Scan an image	47
Make a copy	47
Send a basic fax	47
Replace the cartridges	48
Troubleshooting and support	51
Uninstall and reinstall the software	51
Setup troubleshooting	52
The product will not turn on	52
After setting up the product, it does not print	53
Network troubleshooting	54
Step 1: Make sure that the computer is connected to your network	55
Step 2: Make sure that the HP Photosmart is connected to your network	55
A: Make sure the product is on the network	55
B: Check to see if you can access the HP Photosmart Premium Fax C309 series home page	56
Step 3: Check to see if the firewall software is blocking communication	56
Step 4: Make sure the product is online and ready	56
Step 5: Make sure the HP Network Devices Support service is running	57
Fax troubleshooting	57
The product is having problems sending and receiving faxes	57
The product cannot send faxes, but can receive faxes	63
The product is having problems sending a manual fax	65
Fax tones are recorded on my answering machine	67
The product cannot receive faxes, but can send faxes	69
The fax test failed	74
Clear paper jams	79
Information on ink cartridges and the printhead	80
Support process	81
Technical information	82
System requirements	82
Product specifications	82
Regulatory notices	82

HP Photosmart Premium Fax All-in-One Printer - C309 Basics Guide - Page 80

Information on ink cartridges and the printhead, To clear a paper jam in the automatic document feeder

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