HP Presario 1600 Presario Select 1200 and 1600 Series Maintenance and Service - Page 24

Contacting Compaq Support

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Maintenance & Service Guide Presario Series Models : 1270, 1670, and 1675 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: q Product name q Product serial number q Purchase date q Conditions under which the problem occurred q Any error messages that have occurred q Hardware configuration q Type of printer connected q Hardware/software being used q Printed result of Computer Checkup (TEST) q Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible Shipping Preparation To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. IMPORTANT: Ensure that there is no Cards in the PC slots. diskette in the diskette drive and that there are no PC 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging.

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Maintenance & Service Guide
Presario Series
Models : 1270, 1670, and 1675
|
Home Page
|
Notice
|
Preface
|
Product Description
|
Troubleshooting
Illustrated Parts Catalog
|
Removal & Replacement Procedures
|
Specifications
Pin Assignments
|
Battery Pack Operations
C
ontacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
●
Product name
●
Product serial number
●
Purchase date
●
Conditions under which the problem occurred
●
Any error messages that have occurred
●
Hardware configuration
●
Type of printer connected
●
Hardware/software being used
●
Printed result of Computer Checkup (TEST)
●
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1.
Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to
electrical or magnetic fields while stored in transit.
2.
Turn off the computer and external devices.
3.
Disconnect the external devices from their power sources, then from the computer.
IMPORTANT:
Ensure that there is no diskette in the diskette drive and that there are no PC
Cards in the PC slots.
4.
Close the display and all exterior doors of the computer.
5.
Pack the computer with sufficient packing material to protect it. Use the original packing box or
similar packaging.