HP ProLiant xw2x220c Administrator's Guide for Microsoft Windows on HP ProLian - Page 12

Obtaining HP technical support, Customer Self Repair, Ordering Windows recovery media - buy

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1-4 Obtaining HP technical support If you encounter an issue that requires technical support, please do the following prior to contacting HP for assistance: • Be near your blade workstation • Have available your blade workstation serial number, product number, and model name • Note the following: • Error messages • Add-on options • Operating system • Third-party hardware or software • Blinking LEDs on the blade workstation • Applications you were using when you encountered the issue • Be prepared to spend the time necessary to troubleshoot the problem with support personnel To find your HP support center phone number, visit the HP website at welcome.hp.com/country/us/en/wwcontact_us.html. Select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center phone number for your region. In North America, call 800-HP Invent (800-474-6836). As of the date this document was published, providing the following voice responses will connect you to the appropriate support personnel: 1. "technical support" 2. "software" 3. "workstation" 4. "blade workstation" You'll be asked for your blade workstation model number and serial number. 1-5 Customer Self Repair HP ProLiant Blade Workstations are designed with many Customer Self Repair parts to minimize repair time, and allow for greater flexibility in replacing defective parts. For information on Customer Self Repair for your blade workstation, please see the following documents: HP ProLiant xw460c Blade Workstation Maintenance and Service Guide at www.hp.com/support/xw460c_manuals HP ProLiant xw2x220c Blade Workstation Maintenance and Service Guide at www.hp.com/support/xw2x220c_manuals 1-6 Ordering Windows recovery media Recovery media is available for the following operating systems: • Windows XP-32 • Windows Vista-32 (recovery media for Windows Vista-32 is included with your blade workstation) • Windows Vista-64 To order recovery media in North America, call the HP Order Center at 800-952-7689 (US) or 800-567-1616 (Canada). Outside of North America, call your HP support center as described in Section 1-4. 1-7 Microsoft Windows licensing The HP ProLiant Blade Workstations include a license for Microsoft Windows Vista Business Blade PC Edition. The functionality of the Blade PC Edition is identical to the respective standard OS version but differs in the licensing terms. For example, the Blade PC Edition is licensed only for blade workstations, not conventional desktop systems. However, Microsoft Volume License customers can use their XP Professional or Vista Business or Enterprise Volume License bits on blade workstations because the binary code is the same as the respective Blade PC Edition. Introduction 12

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Introduction 12
1-4 Obtaining HP technical support
If you encounter an issue that requires technical support, please do the following prior to contacting HP for
assistance:
•
Be near your blade workstation
•
Have available your blade workstation serial number, product number, and model name
•
Note the following:
•
Error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Blinking LEDs on the blade workstation
•
Applications you were using when you encountered the issue
•
Be prepared to spend the time necessary to troubleshoot the problem with support personnel
To find your HP support center phone number, visit the HP website at
welcome.hp.com/country/us/en/wwcontact_us.html
. Select your region, and click the
Technical support after
you buy
link under the
Call HP
heading to obtain the support center phone number for your region.
In North America, call 800-HP Invent (800-474-6836). As of the date this document was published, providing
the following voice responses will connect you to the appropriate support personnel:
1.
“technical support”
2.
“software”
3.
“workstation”
4.
“blade workstation”
You’ll be asked for your blade workstation model number and serial number.
1-5 Customer Self Repair
HP ProLiant Blade Workstations are designed with many Customer Self Repair parts to minimize repair time, and
allow for greater flexibility in replacing defective parts. For information on Customer Self Repair for your blade
workstation, please see the following documents:
HP ProLiant xw460c Blade Workstation Maintenance and Service Guide
at
www.hp.com/support/xw460c_manuals
HP ProLiant xw2x220c Blade Workstation Maintenance and Service Guide
at
www.hp.com/support/xw2x220c_manuals
1-6 Ordering Windows recovery media
Recovery media is available for the following operating systems:
•
Windows XP-32
•
Windows Vista-32 (recovery media for Windows Vista-32 is included with your blade workstation)
•
Windows Vista-64
To order recovery media in North America, call the HP Order Center at 800-952-7689 (US) or 800-567-1616
(Canada). Outside of North America, call your HP support center as described in Section 1-4.
1-7
Microsoft Windows licensing
The HP ProLiant Blade Workstations include a license for Microsoft Windows Vista Business Blade PC Edition.
The functionality of the Blade PC Edition is identical to the respective standard OS version but differs in the
licensing terms.
For example, the Blade PC Edition is licensed only for blade workstations, not conventional desktop systems.
However, Microsoft Volume License customers can use their XP Professional or Vista Business or Enterprise
Volume License bits on blade workstations because the binary code is the same as the respective Blade PC
Edition.